Extremely poor customer service. Based on this experience, I would be very hesitant to trust Hotel…read moreBaker with any important event or family celebration. Very disappointing experience with Hotel Baker. We canceled our Easter Brunch reservation in advance, and I called again on Friday to confirm that we would not be charged. Drew told me he did not see my name anywhere and specifically said I would not be charged. Despite that, Hotel Baker still processed a $360 charge to my credit card. I have now contacted the hotel multiple times, and Drew acknowledged that he remembers telling me that. However, I am now being told that no one can process the refund until the manager, Trina Ledger, returns on Thursday. In other words, they know the charge was wrong, but are still not correcting it immediately.

We had a great experience, stayed only one night. The service was fabulous. We loved the breakfast…read morethat was included with our stay. The Martini Bar is newly decorated and we had great appetizers with our drinks. This is a must visit!

The place was clean and comfortable and staff was friendly and helpful. During our stay one nice…read moretouch was the bowl of apples and bananas by the elevator for snacking at any time. The complimentary breakfast buffet wasn't the greatest but ok. A downside of the first floor renovation is the side entrances are closed and everyone has to use the main entrance

This is our second time staying here and it's always a great experience. We were greeted by Loren…read moreat the front desk, she was very sweet and took care of us. The room with the king bed is very roomy, clean and comfortable. In the morning we had a delicious breakfast. I highly recommend this location and it's close to downtown and many shops and restaurants.

Amazing stay at the Herrington! We only did a 1 night stay visiting in the area but well worth it…read more We booked a suite balcony room and the rooms are quaint and cozy. Beautiful tubs and large bathrooms. Walking distance to third Street where all the restaurants and stores are. We did not take advantage of the spa amenities this time, but the cocktail lounge was nice. Beautifully decorated during Christmas as well. We plan on doing another getaway and will keep this place in mind for the future.

Our daughter got married across the street from this hotel, but we all stayed at the Herrington, it…read morewas so amazing! The staff alone was so kind, accommodating and fun! The restaurant there is amazing! The food is spectacular, super cozy restaurant, romantic! Rooms are so very plush! Beautiful bathroom with large tub and extremely Comfortable bed. House keeping on top of everything if you want them to be. We didn't need our room cleaned daily but we could have. It's a touch of old Europe charm with modern day convenience and. Again, need to mention the whole staff was awesome! Thank you team Herrington!

ZERO stars!!! We checked into the St. Charles IL location on 12/31/23. The room was not as…read moredescribed online through Expedia nor the BW app. I have photos to prove it. We were so disappointed and disgusted that we returned the keys to the front desk. We were still billed for the stay we did not have. Worst experience ever!!!

I come to Chicago on occasion for work. Usually, I stay in the downtown area because that's where…read moreour office is. But we had meetings in a town called Aurora, so they put us here. Never again. The rooms were OK although the lighting in the rooms is strange and oddly bright and harsh like spotlights in your face. The lobby is super small and there is no room to even get a cup of coffee if there's more than 3 people in the "dining" area, which has a breakfast consisting of waffles, or cereal. I take my coffee black, but my coworker's mini-moo coffee lightener curdled in her coffee. We threw them away and went for a bite to eat elsewhere. We also didn't know when we booked that this is essentially a motel. Rooms face out to the parking lot. Weird. Lastly, I found a bug in my bed the second night. Not kidding. No thanks to this place.

Very nice conference center with a great amphitheater, great AV crew, great snacks, good food in…read morethe dining hall and ballroom, and very friendly staff. Can't wait to be back next year.

The Q Center does a wonderful job with large events and celebrations…read more As others have mentioned in their reviews too, the grounds here are extensive and it is easy to get lost. The map that comes with your room key definitely helps. You can walk from the guest rooms to the conference center area, but make sure you have on comfortable shoes. The staff for our event night were fabulous, especially the bar tenders. They are hard working and accommodating people. The event room looked beautifully lit and decorated. While the sleeping rooms are dated and have visible wear and tear in them, they were comfortable and quiet to stay in. I appreciated the nice shampoo, conditioner and body soap in the showers as well as the complimentary dental kit, since I forgot my toothpaste.

A mixed review…read more Pros: Easy check-in/out Kind staff at front desk Very kind staff that cleaned the rooms Great location on Randall Rd. Free wifi and parking Cons: Rooms are a bit beat up Free Breakfast was TERRIBLE (cheap food) Free paper one day out of the week

I was double billed for my stay and corporate suggested the one charge was a hold that would drop…read moreoff after a few days. It didn't and since then they have ghosted me.

The only thing this hotel has going for it is the location…read more I stayed three nights and on my final night the refrigerator compressor failed, making loud grinding noises all night long. I got almost no sleep before a very long road trip the next morning. At 5 AM I went to the lobby and was offered 2,000 IHG points, which honestly felt insulting given the circumstances. Later Rosa reached out offering 2,000 points and 10% off the room. I contacted IHG corporate, who provided 15,000 points, but explained that any refund must come directly from the hotel. When I followed up with the hotel asking them to honor the 10% discount they themselves offered, Janae refused and said IHG already handled it -- despite IHG telling me the hotel had to process the refund. The rooms were dirty and clearly not maintained well if appliances are already failing like this. The way this situation was handled shows a serious lack of professionalism and hospitality. IHG should be embarrassed to have a property operating at this level under their brand.

I'm not sure why this Holiday Inn Express has gotten such bad reviews. I've stayed there several…read moretimes over the years and find it to be a decent, well-priced hotel in St Charles. My favorite part of this hotel has got to be the hot cinnamon rolls, which are available with the included breakfast in the morning. They always had plenty of cinnamon rolls available, and the friendly breakfast attendant kept everything stocked. The breakfast also included a couple of hot dishes (including scrambled eggs, egg white omelet, etc) as well as yogurt, cereal, and juices. The room I had was clean and spacious. I'm taking off a star because there was no bar soap available this time (I even asked at the front desk). They provided Dove hand wash, body wash, shampoo, and conditioner in large refillable containers. There used to be a Chili's restaurant that shared a parking lot with this hotel. Now they're building a Chick-fil-A (yuck!). There's an Olive Garden and Giordano's Pizza just a short walk away. There was a tornado warning (with siren) when I was staying at this hotel. I expected an announcement or call from the front desk, giving directions to guests, but they didn't make any kind of effort to do that. I just stayed in my room and hoped for the best. It was a bit creepy!

The lobby and dining room is under construction. There were workers and wet paint signs in the…read moreentire lobby and hallway. I think there was still complimentary breakfast severed in the mornings along with coffee, drinks and fruit. Definitely good for a short business trip to the area. The room was very comfortable and clean with a large screen tv. The bathroom had a jetted tub and bathroom toiletry. In-room refrigerator with coffee marker, ironing board and hair dryer. Indoor pool was open and across from the exercise room. Options for restaurants, shopping or movies were in walking distance of the hotel. There is no taxi service in the area for airport picks or in general. Ubers usage was not that great either. Advice, rent a car for transportation. Would recommend stay ......

Front desk reception was a warm welcome and dinner was great Ally looked after me I had the wings…read moreand they were great. I highly recommend this place. And you don't have to be staying there to join in with dinner.

This was my third time staying at the Oscar Swan and I will never stay anywhere else in Geneva. I…read moreonly hesitate to write this review because I'm worried it will be booked solid after, and we won't get a room next time we visit! To say the Oscar Swan is a gem is an understatement. The owner, Nina, is beyond fabulous. She was so kind, attentive and made us feel at home. Upon arrival we had the place to ourselves and Nina told us to head upstairs and pick out our rooms! EVERY room is beautiful. The decor throughout is curated perfectly for the property. We stayed with another family, kids in tow. The kids had a blast running around the property and playing in the pool. The gardens are gorgeous. The front lawn is bigger than a football field - perfect for frisbee! We woke up in the morning to a table set outside and the BEST breakfast spread you could ask for. Pancakes, amazing eggs, toast, banana bread, potatoes, fruit, and perfectly cooked bacon. I can't emphasize enough how gorgeous the setting is, how at home we felt and just all around grateful and happy we were to be there. We had a quick peek at the event space - it's fabulous!!! If I lived in town again and one of my kids were old enough to get married, I wouldn't consider hosting anywhere else!! It's a true time warp in the best possible way. If you're looking for perfection this is not your place. If you're looking for a one of a kind, unforgettable experience - book now!!

My mother and I attended lunch here last month. To say it was fantastic would be a gross…read moreunderstatement. The Inn is beautiful. Historic, elegantly decorated, upscale yet still comfortable. The crackle of the fire in the main dining room, immaculate place settings, and the aroma of scratch made delicacies were a feast for the senses. THE FOOD WAS PHENOMENAL. Miss Nina (owner) Michelle and the rest of the staff were warm, welcoming and helpful. Did I mention the food? We WILL be back!

I stayed at this hotel for date night and it was great! The hotel itself is a bit dated, but not in…read morean ugly or dirty way. Everything is kept clean and organized, the decor is just a bit old. I booked the king room with the whirlpool tub and it was so nice to relax in. Rooms are clean, staff is nice and hospitable. I forgot my toothbrush and they gladly gave me one. I wish I would've woken up on time for their hot breakfast, can't speak on the quality. Like some other reviews say, you can definitely hear noise from the other rooms filling up their tubs but it's nothing obnoxious or even loud it just comes with being in a hotel full of people. We also doordashed a pizza and there was no issue getting it delivered right to our hotel door. Definitely worth your money! Check out downtown Geneva if you visit, it's such a cute town!

First off we paid $800 for two rooms for the weekend, well the room we got which had a 2 person…read morewhirlpool with King bed. The other room was for my son and elderly mother, they had the king suite with sofa bed. Our room was not so clean when we arrived, pubic hairs in shower and stuck on shower walls. Dust on basically everything. Headboard was not wiped down or we wouldn't have been able to see other ppls past fingerprints. Fridge door was not properly cleaned. Not to mention we had cold water to shower with and in the whirlpool tub to use on Saturday. I asked the front desk if this was normal cause it's never happened before and we've stayed many many times here in the past but I will say this hotel has gone down a lot in past couple years. He said they had a two boilers for it one had broke down but just got to working again they think. Well it wasn't. I didnt think I'd be paying $800 for two dirty rooms with cold showers. We have decided not to ever come back to this location again. No one helped us just made excuses. Hotel is dated, they even used clear tape to hold up some of the wallpaper in the breakfast area. Also had a weird odor throughout the hotel. Ruined our valentines weekend stay out of the house that's for sure.