Westside employees went out of their way to make our experience easier…read more My Mom just spent nearly 2 weeks at Westside, within a month's time. Here's why we really trust them. ER - unlike tv ERs, the waiting room is a quiet, small, clean space with security officers and intake staff engaging with us. We didn't wait long to meet Mom inside the large ER and stay with her for more than an hour while they ran tests. When Mom was cold, they gave her warm blankets from their blanket incubators. When she got hungry, they got her food. The nurses - they are the hands and eyes of the doctors, who saw Mom every day. No matter when we ask, or which nurse, they all knew how Mom was doing, and not that generic 'she's ok' but a breakdown of what went on. Each day, before we walked into Mom's room, we'd speak with the nurse assigned to her room, and find out her health status. Every nurse made time for us. I've never seen nurses move so fast but they made sure no patient 'waited' long for them. Mom's nurse Michelle shared medical info about Mom and I had questions. She got the doctor assigned to Mom's case to call ME on a Sunday night, while we were in the hospital. I still can't get over that. Dr. Lopez called me with calm kindness, not annoyed tone. He was really nice and offered info I didn't think to ask. Totally amazing experience. The food - my Mom has stayed at two rehabs in the past 5 weeks and didn't love the food. But while at Westside, she ate every bit of food she was served. They put a purple orchid on her plates so she ate with her eyes and then with her fork! The cleanliness - this is on another level. You cannot find a bit of dirt or a paper or anything anywhere in that building. One day, we were in the elevator and an employee with a mobile housekeeping cart got in. Then another person from housekeeping joined us a floor up and when she saw the cart, she struck up a conversation with the other housekeeping person. She said how her cart is in the shop and she can't wait to get it back. They were talking about their carts like they were luxury cars. Professionals were given the tools they need to do their jobs, and they do their jobs perfectly. Go into any rehab and compare it to the giant size of Westside and the sparkling cleanliness that Westside has. Security and coffee shop - no matter who is working the desk, these are the nicest security officers ever. They are all in uniform and they are all professional. They go by the book about ID and where you're going,etc. But they are the sweetest, most considerate people too. One night, after becoming known to all the officers, having gone to the hospital every day, we got there just after visiting hours. We had a cup of tea for my Mom who asked me to bring it. We stumbled outside of the locked doors and were so burned out we couldn't figure out what to do next, and as we were kind of in shock that the doors were locked, having gotten used to the 24/7 of the rehab, an officer let us in. We went to Mom's room, dropped off the tea and took the elevator back down. We didn't take advantage of their kindness and we were in the parking lot within minutes. When you can, go to the coffee shop because the guys there are very friendly and considerate. When I told them I was getting Mom tea, the guy put two bags in the cup. When I added spinach empanadas and guava pastilitos for us to eat before going to Mom's room, they heated them for me. Likely both the officer and counter guy pushed the rules a bit, but they made me feel ok after being emotionally pushed and doing my all to keep it together. Case managers - every one of them is truly interested in sharing information and keeping us aware of insurance approvals/discharge orders/appeals/etc. Everyone of them but Nancy. Luckily they rotate the worklist so even if you get Nancy, hopefully in a day or two you won't. She is abrasive and obnoxious - and we got along! When I broke my wrist in 2025, we went to Westside. It was a good experience and I'm glad we went there. Through the years, under whichever name on the door, my late grandma, late husband, current husband, Mom and I have all gone there for treatment/testing. I have nothing bad to say about the hospital and especially this year, am very glad we trusted Westside. Mom is on the mend and hopes to see the Westside healthcare teams socially, only.

Can I give this place a -10 stars?…read more I've been to many hospitals over the years, and this was, by far, the worst experience I've ever had. I brought my brother to the emergency room with a severe open wound that was bleeding heavily and clearly needed stitches or surgery. I won't post a picture because it's graphic. Thankfully, I applied a wound-sealing product before we arrived. Despite the seriousness of his injury, he was left sitting in the waiting room with an open wound among everyone else for an extended period. That was very concerning to me. What disturbed me even more was the registration process. Registration staff were collecting patients' personal information out in the lobby where others could easily overhear. My brother, while still bleeding from his open wound, was taken to an area between two public restrooms to provide his personal information. From where I was sitting, I could hear other patients' names, addresses, medications, and other private information being discussed. In my opinion, patients deserve much more privacy and dignity than that. The only people who showed genuine compassion during our visit were the older white gentleman working security and Enrique, the ARMP. They treated us with kindness and professionalism, and I sincerely appreciate them. I previously worked in healthcare, including serving as a JCAHO Coordinator, so I understand the importance of patient care, privacy, and compliance. Based on what I personally observed during this visit, I left deeply disappointed. Every patient deserves respect, timely care, and protection of their private health information. Unless there are significant improvements in how this facility operates, I would not choose to bring a family member or friend here again. I hope hospital leadership takes patient experience, privacy, and quality of care seriously and makes the changes needed to restore confidence in this facility. HORRIBLE EXPERIENCE AND WORST EXPERIENCE

They were quick to see me and take the tests I needed. The front desk, nurse, and doctor were all…read moreso nice and helpful. The lobby, exam room, X-ray and ultrasound room were spotless. The quality of care at this office was fantastic.

Good morning I would…read moregive negative stars but don't have option to. First of all, I hope you know they say they can charge any amount they want, even and Florida blue doctors. If you have a car accident as my daughter did a major one and just went to see them for follow up, they never told her any of this!!!!! My daughter has Florida blue insurance unfortunately but not anymore due the lack of customer service, over billing and failing to notify her that they can bill whatever they want for a visit for a car accident and they do not bill the car insurance. Had she known that she would have walked out of office. She and I called many times and were on hold over and hour then disconnected. By the way I am a nurse, and they charged her 479.00 for code 99214 which is outrages,62.00 for J2360 and 106.00 for 96372 just to give an injection. I did medical billing and they say that they negotiate with florida lue doctors they refer you to so please check to make sure. Everyone in this office is nasty but at the time she had no choice to get that insurance unfortunately. Your customer service sucks oh wait she can't even get into website as its always down. I will be filing a complaint with BBB and AMA and notifying newspapers and news channels as she never knew about this was never told even when she gave them car insurance info. She is too anxious stressing about owing bill. I want a response today before I start notifying everyone and I am sure many people that have complaints would love a class action lawsuit. As a medical professional the medical staff there doesn't have a clue with how to deal with patients. I will not give you my daughter's name until I hear from you, so she is not harassed

Let me start off by saying how impressed I was with how high-tech this office is! From the moment I…read morewalked in, everything felt modern, smooth and efficient. They even have self check-in kiosks, which is such a great option if you prefer not to wait in line. The atmosphere was another pleasant surprise... the relaxing spa music playing throughout the office honestly made me feel like I was about to get a massage at a five-star resort, not sit in a waiting room. The efficiency here is unmatched. The second I checked in and sat down, they called me in. I didn't even have time to pull out my phone! I'm used to spending hours at doctor's offices, but not here. Even once I was in the exam room, I didn't wait long at all. I was in and out so quickly, I actually had to figure out what else to do with the rest of my day (a first for me at a doctor's appointment!). They also conveniently offer lab work being done here, instead of going to Quest or another location. As for Dr. Maria Cortti Ferrari... she was wonderful. Friendly, personable, and very knowledgeable. She made me feel comfortable as a new patient, and I left feeling confident that I chose the right office. Overall, an excellent experience from start to finish. I'm happy I picked them, and I definitely plan on continuing my care here.

I'm actually very surprised with all of these reviews because I have the complete opposite…read moreexperience. I thought it was worth writing a good one because I actually am so thankful for this office....I have to admit at first I was seeing a male Dr at this practice who didn't really understand my needs and kept telling me that I was fatigued because I'm a "mom" but I knew it was more than that. I wasn't myself. I understand everyone's different and their approach might not align well with me and that's ok. I did some research about other doctors in this practice and came across Jennifer Curro. I am so grateful for her because she immediately showed empathy and understanding. She told me not to worry and that we'd get to the bottom of this and offered to run additional testing. We definitely got to the bottom of it and figured out what was happening. She continues to follow up with me every 6 months for testing and reviews everything with me thoroughly. I feel like I owe her tremendously! Especially after not getting help I desperately needed for almost 2 years!! She's really an amazing person and quality doctor. TOP TIER As far as office experience, they're very friendly and seem to have their work under control. They're professional and respectful. I've been coming to this office for 2.5 years now and have no complaints about them at all. If anything, they make an extra effort to confirm which type of appointment you need scheduled next for example. Because my memory is terrible, by the time I get to checkout I might forget if I need to schedule my follow up or blood work. And they just tell me that they'll call me once they confirm if they're not sure or figure it out for themselves by looking at my details in the computer. Apart from this, it's definitely on the techy side. Everything is manageable through an app, scheduling appointments, rescheduling, prescription refills, lab results and even non urgent messaging. They do take a bit to respond to the messages but if it's not an urgent message that shouldn't matter because they answer within the day or 2. If the office reads this message- thank you so much for everything and I appreciate you all.

Dr. Simek was able to fit me in last minute for a same day appointment before I went out of town…read more The staff was friendly as always and I was seen quickly.

Amazing and only medical professionals I trust. Incredible to find this high level of care and…read morekindness in medical today. Randi is an amazing phlebotomist, as I am a chicken with needles. Each year my health insurance choice for my healthcare primary. I am a grateful patient for many many years. Thank you!

I was determined to find an urgent care clinic better than MD Now. This one was just another block…read moreaway. Everyone was friendly, check in was easy, and the wait was very minimal. The doctor and nurse were very knowledgeable and, above all, CARING! Even though my test results hadn't come in yet, the doctor still called to see how I was doing anyway and gave me options if I didn't feel better. That's unheard of in my experience! I highly recommend them!

I would be the first to say.. I was surprised with my visit in the best way…read more Most of the urgent care centers that my insurance covered closed at 4 or 6 and I was scrambling to find someone and they closed at 8. When I got there, only one other person was is in the lobby. Just a note it's small inside plus they have seating blocked off due to COVID (Which I'm okay with). The staff was nice at the front desk and the paper work wasn't that long. I had another person in front of me , so I had to wait a bit in the exam room. The PA ( I'm saying PA cause usually doctors say that they are a doctor when they walk in, if she's a doctor I really do apologize ) asked me what brought me here and actually listened to what I had to say. She told me what she thought was wrong and ordered some X-rays. Additionally, she added an X-ray to see if what I thought happened was going on as well. Got the X-rays done and what she said was the right thing and she took her time out to explain why. Gave me a shot and I was on my way home. Woke up this morning in barely any pain compared to the day before. Thanks to the staff there for proving me wrong and taking good care of me.

10/20/2016 & 11/2/2016 - First initial visit was for an ultra sound and the other was for a CT…read moreScan. There are 2 offices right next to each other so make sure you are in the right one. Both times it happened to me. Luckily I was early for both appointments and did not end up being late even after I sat for a few minutes in the wrong office. The ladies at the front desk are very friendly and professional. The staff is wonderful. They have a great bed side manner that puts you at ease. For the CT Scan, they called me prior to let me know of the financial responsibility I had. They also called to remind me of the appointment. The office is clean and comfortable. I did not have a long wait time. They took me right after I had filled out the paperwork and paid my out of pocket responsibility. This way when I was done with my exam, I could just leave. There is plenty of free parking and a nice seating area right outside if you need to take a phone call. Excellent facility and professional staff!

Today was such a bad day with them, I had my appointment at 9:45 a.m. at Akumin Plantation, since I…read morearrived 1 of the girls attended me and from the beginning I noticed that I was not to her liking but seeing that I was Latina you could tell the racism towards me, then the other girl also treated me badly, they were very rude, I should not work in customer service if they are racist, we are in a country where there are a lot of Latinos and if they don't like it, look for another job.

The few times I have needed urgent care this place has never disappointed! Quick, kind, and truly…read morethoughtful medical staff. Always looks clean and the process to discharge! Why does every hospital not follow this! It is so quick and simple. I also visited the pharmacy for the 1st time on this last visit.. wow! Amazing!

Check in was easy, girls at desk were friendly. Dr was a…read morejudgmental jerk who had zero personality. They don't take cash, so they put some random person on a stupid monitor and then you pay with the credit card machine. Meanwhile the chic on the monitor told me I owed $349 for the 2 min visit...fortunately I had checked website prior to going and knew it was $199. When questioned, she stammered and stuttered and made some lame excuse before finally saying it was $199. Had I not already known it should've been $199, I would've assumed and believed the $349 price. $199 was a rip off in itself but trying to overcharge me was BS. Going here only reaffirmed why I don't go to dr's or deal with anyone in the health industry for myself and won't make that mistake again.