Not great customer service, went to try on jeans, was going to buy them but needed them taken up. As a vip member this is free but the assistant assumed I wasn't and started to tell me about local alteration/sewing services. Really a)she should of asked if I was a loyalty member and b) if I wasn't then she should of 'upsold'/encouraged me to spend more to be a member. I got the 'judged' vibe and it doesn't suit cr sales assistants. I had a similarly disappointing experience here at Christmas too where I was looking for a particular product I knew cr had but the sales assistant kept insisting they don't make, until I walked away and found another staff member who went straight to the shelf and got it for me. I know my country round and I found this rude. I buy everything at cr so I expect better service, but explains while mainly I do online shopping. Plus love Charlestown cr heaps better, much more polite staff. read more