We were on our first day of vacation, about 10 hours away from home in a Ford we had bought just 1…read moremonth prior. Our transmission light came on. We were losing power and we were able to coast in to the dealership lot. From the moment we got there everyone was helpful. It needed diagnostics and we needed lunch! A lady told us about everything there was nearby and drove us in the courtesy car to a restaurant and offered to pick us back up. When we got back, we got the horrible news that our transmission was flawed (freestyle CVT) and irreparable. It would cost $5,750 to replace it. I came unglued inside. We were headed to YLSTN and nothing should have gotten in our way! My husband and I debated about what to do, and of course they tried to sell us a car. They offered us $500 for a car we had just bought (not there). The service person we had was great. He told us of some things to do nearby so we could still have a mini vacation and not travel any further because I was so worried. He even tried to get us a free room at a local hotel! My husband wanted to try and limp the car on over to Montana, so we did. We made it there and back (overheating the trans several times) found out about a recall after getting back home (if they would have done a bit of research they could have done it and possibly saved us a little trouble) and still drive it today (put about 13,000 miles on it since May 29,2013). Long story short- ultimately they will do what they are trained to do, try and sell you a car. However, they were kind, understanding, patient, helpful, courteous, and down right friendly.... oh, and they didn't charge me to tell me that it was junk! Thank you to those that helped us.

I don't tend to leave negative reviews--but my experience with Sioux Falls Ford has been…read moredisappointing enough that I feel it's necessary. My issue is with a promise made to me through the Ford Blue Advantage program during the purchase process. After the sale, I followed up with Malik (salesman) to get that promise fulfilled--no response. I circled back again, and instead of helping, he questioned whether my tires even met the required tread specs to qualify, essentially implying the issue wasn't valid. I explained that there may have been an error in how the tread was originally documented and provided proof showing the tires were in fact worn. After that... nothing. No acknowledgment, no resolution, just silence. I'm writing this after also reaching out to the finance and sales management team via email. It has now been about two weeks since I first initiated the conversation with the salesman. I emailed management on Friday, and still--no response. It's been complete silence. What makes it worse is the pattern: instant responses and attention before the sale, but once there's an issue afterward, it's crickets. That kind of "pre-sale vs post-sale" shift is frustrating and honestly feels like a bad look for any dealership. In business, your word is everything. Don't promise something if you can't or won't deliver on it. It's not even about the tires anymore--I can pay for my own. It's about being questioned despite providing proof, and then being completely ignored afterward. I would have much preferred to update this review with a positive outcome, but without any accountability or response, I can't recommend this dealership based on my experience. If someone from management is willing to step in and make this right, I'm still open to resolving it.

I was passing through and my water pump gave out as I was preparing to leave Sioux Falls on the…read moreSaturday before Labor Day. I contacted multiple garages without success before Dale at Billion said they could do it. They got the job done in the afternoon before closing and did it for less than their original quote. They saved me from three more nights in Siox Falls.

Buying the vehicle was easy but every single salesman or technician I worked with when purchasing…read moremy truck told me there was no mechanical problems with the vehicle and I asked for the complete history of the vehicle. I purchased the car and drive 90 miles and the check engine light comes on and I dig into the codes and the check engine light had been cleared 94 miles ago. So the dealership lied to me and cleared the check engine light so I wouldn't see the mechanical problems with the car and then after driving for 300 miles the torque converter in the transmission went out. Terrible experience with the sales people because I then followed up with them asking on why they lied about this and talk to my sales person and his manager, and neither of them ended up getting back to me. And then I go to the DMV to get the plates for my vehicle and the dealership did not fill out the paperwork correctly and messed up the paperwork, causing me to be at the DMV for hours on end. Awful experience with billion.