We chose Ye Old Country Florist for our floral services and were beyond disappointed with their product and the customer service of the owner. We lost a dear family friend of over 30 years and for his services we wanted something special. We took a picture from their website into the business and told them our circumstances. They seemed to understand our needs and our requests but upon receiving the "bouquet", it was clear they did not. We went in there with money as no object and were only trying to give our loved one what he deserved. We asked for certain colors... these colors were hardly included. We asked for the best and we, in all aspects, really got the worst. More like bottom of the barrel is what was sitting there.Our bouquet was so lacking that other, much less expensive and even simpler flower arrangements outshined ours. This is unacceptable and completely intolerable for a business to take money from grieving customers only to disappoint and embarrass them.
IF THE ABOVE WASN'T BAD ENOUGH...We called them to explain our issue before writing a review and after the poor receptionist contacted the owner multiple times on the phone, he offered us $10 cash back on our $95 arrangement. *I must mention that this woman tried to be helpful but it was clear that the owner has no customer service or people skills. He never even picked up the phone to speak with us himself! Unacceptable.
This company should be ashamed of themselves. Special moments in your life, whether it be for grieving or for celebrating, should not be hindered by such ridiculous inadequacies. They will never receive a dollar from us again and I hope I can save someone the embarrassment of getting an arrangement from them as well. read more