I am writing to express my profound disappointment and utter disbelief in the manner in which my…read morerecent interaction with First Steps Daycare has been handled. The events that have transpired have left me feeling not only deceived but also appalled by the lack of professionalism and concern for the well-being of the children entrusted to your care. As the President of the Hope Mills Chamber of Commerce, I have had the privilege of working closely with various local businesses, and I must emphasize that I have never encountered such a disheartening and unprofessional experience as I have with First Steps Daycare. This situation not only reflects poorly on your establishment but also undermines the trust that the community places in businesses such as yours. I had made the careful decision to enroll my daughter, Harper, in the "Private Pre-K" class at First Steps Daycare based on information I received during our initial discussions. We don't qualify for NC Pre K, and I was ENSURED the 'other' class they had would be the same as Pre-K, she would be with all her friends and that this program would provide her with the educational advancement and curriculum needed to ensure her growth and development at this crucial stage of her early education. I had inquired extensively about the curriculum, the necessary school supplies, and the nature of the class to ensure a seamless transition for my daughter. Imagine my shock when, on what was meant to be Her first day of school, I discovered that she was placed in the same class she had been a part of for the last year and a half! Doing the SAME THINGS she's been doing since she was three! This blatant misrepresentation has not only caused tremendous emotional distress to my four-year-old daughter but has also disrupted the trust and faith I had in the professionalism of First Steps Daycare. My daughter, had to witness EVERY OTHER CHILD IN HER CLASS excitedly meet their teachers for their first day of school, while she was relegated to a class with the 3 year olds - a situation she had already outgrown. The very foundation of trust upon which educational institutions are built has been shattered by this situation, leaving me with no choice but to express my extreme discontent. Furthermore, my attempt to address this issue with the director was met with shocking unprofessionalism. Clearly I am upset, especially now two days AFTER the school year starts with EVERY other ACTUAL pre k FULL.... Instead of acknowledging the gravity of the situation and the impact it had on my family, the director responded with callousness and outright hostility. To be told that I should "unenroll Harper right now" due to my "attitude" is an unacceptable response, particularly when the situation was created by the mismanagement and misinformation provided by the school itself. The fact that I am now left with no suitable option for my daughter's education is a reflection of the negligence that runs rampant in your institution. I strongly encourage parents to look elsewhere for their childcare needs, as this situation exemplifies a severe lack of professionalism and care that no family should have to endure.

Does nothing with the kids all day but let them play. Posts children to personal social media…read moreaccounts as well as exposes them to TikTok trends. If you want a facility where your child is treated like a pay check this is the one for you.