Brought in my service animal and told me I couldn't bring her in so they made me wait in the car while my boyfriend goes and buy what we came for. I've brought my service animal to other Costco's and had no trouble but this Costco was rude about it. read more

Tire shop will tell you that they will call you when your vehicle is ready. I waited for 3 hours. Finally asked someone when my car would be serviced. It was weird. First he said they couldn't find my keys, then he went to the shop area and came back and found my paperwork and keys at the desk area. It had been finished for an hour! Another customer said the same thing. He said no one ever called him to tell him his tires all had to be replaced. So he was in for another few HOURS wait. If you are waiting, NO ONE will ask if you've been helped. Horrible customer service. read more

I love this place. I do all my grocery shopping here. Since I have a lot of kids I love to buy everything in bulk and so Costco is my kinda place!!! I love how the employees are so helpful and we love to try the great samples. I would recommend place to EVERYONE!! read more

It's hard not be a Costco fan. However, while I still like them for the general quality and price value of most of their stuff, I've been disappointed with the quality of their produce in St. George. Especially the fruit seems to be very inconsistent at best. The lady told us to bring it back every time and that's how they figure out who the good suppliers are vs. the bad ones, so I'll probably follow that counsel. Otherwise, very happy with Costco. read more

People are helpful if you ask for help. Great to have diesel gas, which all Costco's had diesel gas

Love having Costco!! Always helpful staff and they are always getting in new things and supplies! It's busy but that's to be expected as it's the only one in all of Southern Utah! Love Costco read more

The lines here can get long the secret is to come on a sunday. I like this store and they alway have awesome items.

Stopped at the tire center on our way from California to Park City. Unfortunately we had 2 nails in our tire. The guys here were so friendly and helpful. But our tires weren't in stock. So we had to drive on our spare until we arrived into PC. Everyone here was genuinely concerned for our safety. We made it safely. And we received a phone call from the guys here to make sure we ok and safe. They went above and beyond. Thank you so much! read more

always busy though! But great place for lots of fun and necessary things!

I have been buying my tires at Costco for 20 years and this is my first complaint about buying new tires,I have been back to the Costco in St George,Utah 3 times now about my left front tire on my Honda,I paid $700 for my michelins which is the only tires I buy but this time I have a leak in the left front and they told me it was my rims but the last tires have never lost air so they told me they would put glue on the rim and in a few weeks it lost 10 pounds so I returned and they told me that there was no problem so I said I would put a few more miles on them and return to see how much air was lost and rotate them but I was in Vegas the next week so I went to have the air checked and the young man said my front tires were 8 pounds over so what they did in St George is they probably put 10 pounds more hoping I would not check them or if I did I would think I lost no air.They were tired of me returning and they did not want to give me a new tire.I have had a Costco card for 20 years but this will be the last year I will get one. read more

This is the worst pharmacy ever!! They take forever especially if your doctor called it in 5 hour before!! People our so unhelpful.

I like this Costco. It is my local Costco, and they generally have everything I need. They always seem to have a number of things that I feel compelled to buy. As other reviewers have stated, it's hard to leave this place without spending lots of money. read more

Awesome prices on a new battery. I looked at the local autozone and the battery was $140. I got a battery that was even better cranking amps and better warranty for $109 out the door! Service was great as well. read more

This Costco is just like all costcos, great!! They have everything I was looking for and they come at good prices! Everything is well organized and easy to find. When we checked out the cashier was friendly and willing to help with whatever we needed. Very good experience! read more

One of the cleanest and best organized Costco I have every been to. The staff are always friendly and helpful.

Fed up with this smaller, always busy Costco. Layout is terrible for a smaller store. Feel like as soon as I get in the door, the race is on. If I'm not in someone's way then someone is in my way. I get to the checkout as quickly as possible which is another headache since there is not enough room to form an actual line so all you see is a mass of carts blocking the area. Also, at least 3 items I regularly purchase have disappeared without notice. I stopped by a Costco in Las Vegas and it was as if the clouds parted and the sun appeared. Bigger store, aisles, actual checkout lines-many with no waiting. AND I found all my discontinued items available here. I'll be making regular trips, it's well worth it. read more

Large, well stocked, clean Costco. And the lines were not as bad as I thought they would be for middle of the day Costco.

Really frustrated because I love Costco and have been a member for years but this has really made me mad and very upset. I gave my card to my wife to go get some supplies for the office, she fought the crowd and waited in line to get a few things. When she got up to the checker she was asked for the Costco membership card and she presented the card to the checker. The card is in my name and the checker asked "is (my name) with you"? She explained that I was not and the checker became very rude explaining Costco policy in front of a line of people. My wife showed her id with the same last name as mine, and the checker said no. My wife called me while in line and the checker would not even take my call. Come on Costco customer service is what has made your company great. The checker became rude and asked my wife to leave. It would have been nice if the checker explained the policy, checked out my wife's items and nicely explained what her future options were to shop at Costco, instead of being rude and asking her to leave. I did call up a manager and explained how mad I was he was polite and told me about future options and I told him what I think they should have done in my wife's situation. Of course I will shop Costco again but it is sad to see the lack of professionalism in a company who prides themselves on employee training and so called "customer service". read more

The best roasted chicken in town. Can't beat the price or the taste. Pick up more than one when you're there cause they are that good!

A wholesale store with everything you can possibly need to survive a natural disaster. Loads of food and supplies. It can get extremely busy on the weekends and crowded. Overall the prices are reasonable and the staff is helpful. You will likely never leave out the door spending less than $100 but I'm ok with that, it's good for buying in bulk for a large family . Parking can be difficult on the weekends, plan ahead. read more

Do NOT go to their optical department. I preordered a box of contacts for almost $50. Once they came into the store, one of the workers called me and told me they were in. I came in and the worker there told me that they had already been picked up. I could not believe the way she stated everything, like she was accusing me of having already come in. So I just asked if I could just get the other kind that is in stock instead because I was in dire need of some. She tried to CHARGE ME FOR IT saying that from their end it looks as if I've already been in so she can't give it to me for free. She gave me a trial pair of lenses and said she would look into it. I left feeling livid. Then she calls me later that day to say that she is ordering more trial pairs for me to use. She would not apologize for what was happening. She said it as if she wanted to be thanked, like she was doing me a favor! My husband went in to try to straighten things out and she just kept treating him the same way she treated me: as if we were trying to steal from them. A few days later, I get another call from them (her supervisor this time) and she said that the box of contacts WERE THERE THE WHOLE TIME. She also failed to apologize for the confusion and sat on the phone waiting for a "thank you". I was NEVER apologized to ONCE. My husband went in to get my contacts for me and the same worker was there. She saw him then ran off to break and told another worker to deal with him. Talk about poor customer service. Everything about it was completely wrong. read more

This Costco is the "small store" which can be frustrating if you have lived near a bigger Costco and are used to certain products. This location carries less flavors of products for instance the big Costco muffins only come in 3-4 flavors while other locations carry 8. Then there are food items that just come and go because of seasonal space, boboli pizza crusts packs, marie callenders mixes, red lobster cheese biscuits, seaweed, jones soda, soups, calzones, crepes, flatbreads, these are just some I can remember but because the store is so small when they have to put holiday or special promo out they cut back on regular food items randomly for weeks to months. This would be okay if we had another Costco within 100 miles or if we had better grocery store options locally. I keep my membership for 3 reasons. One is auto insurance. I had never considered Costco for auto coverage but I save about $300 a year over the cheapest quote for the same coverage. The Costco travel rent a car rates are great. One warning if you book in St George they may not have a car for you or the correct model or size. Recently I rented a car for a 1 day trip to California for $18 tax included, I didn't get the size and model but like many people in St George having to drive 500-600 miles to CA or SLC in a day for medical care or to pick up family paying $18 to not put wear and tear on your car or just enjoy a new car is a great option. Last is the pharmacy. I pay a lot for my health insurance (more then my mortgage) and I was in tears when for the first time ever the insurance stopped covering seizure meds for my child. the least expensive pharmacy wanted $298 a month. Costco was only $26. This was such a relief , the pharmacy hours are not the best and not opened Sunday but I am so grateful for the savings. I was not impressed with the tire store customer service. My husband is big on having quality tires and even with a sale I was taken back at the cost. The tire quality is fine but I have never been able to get the "perks" of the fire balance, rotation type services that Costco promises. They will not make appointments and I have tried to come in at various days of the week and it has never been under a 2 hour wait. It seems like they care about the new customers not the existing ones. I had to go to another tire place to get my tires balanced and rotated. Costco should either make appointments for this service or get additional workers. I talked to 2 neighbors that have had the same issue so it is not just me. As a store for shopping, I could really take or leave Costco since they rarely have the items I want but for the extras like insurance and pharmacy I will keep my membership. Others have commented to come on Sunday. I used to just come on Sunday since it was our day off. I have found it worse in 2016 since they have less staff. The chickens run out by 4pm and they have 2-3 lines open (they closed the self check out). The food court usually has one person on Sunday afternoon so forget grabbing a treat on the way out on Sunday. read more

The Pharmacists here were deceptive - I went through all the steps they request of me to fill a heavy prescription. It took me more than a week to do what was asked of me. They said they would follow my doctor's instructions and when it got down to the time for refill they refused to fill it. I had been working for days with my insurance AND the Costco Pharmacy. When I left town they said everything was in order. My daughter went to pick up the prescription and they said it was too much medication (THEY KNOW NOTHING OF MY CONDITION) and told her she was enabling my addiction! My physician even called them, they expressed their concerns to him. He said he would discuss with me at my next appointment but that they would honor the prescriptions. Then they totally refused. When I return I will try to file a complaint. The Medical Act was violated. My right to be given what my EXAMINING Doctor was violated. My Doctor's office said they will file a complaint as well. These people know nothing of what has happened to me or why I use the medications hat are prescribed. GO TO ANOTHER PHARMACY but KNOW YOUR RIGHTS! read more

I have an Executive Membership and I spend several hundred dollars a month at the Saint George, Utah Costco. When checking out 02/27/2014, the cashier, Sherick (that is what her name tag said) was laughing and joking with co-workers during the entire time she was "checking" my order. I did not receive an acknowledgement of my existence at anytime during the process. She did not offer a greeting, did not inform me what the total of my order was, nor did she did not say thank you - no interaction with me, the customer, whatsoever. She didn't even make eye contact with me. She and the other cashier in the next aisle, and the people putting the items in boxes spent the entire checkout, loudly laughing, doing impersonations, talking to each other in different accents. It was one of the most odd and rude encounters that I have ever had with a person whose job it is to provide customer service. This experience did however make me rethink this whole Costco membership thing...I've come to the conclusion it's not worth it and I won't be renewing. read more

So disappointed... picked up my Mom's 85th Birthday Cake on Sunday morning...the cake was very cold, and I assumed it had been kept cold in frig, but think it had been frozen. I did not have time to defrost before our birthday dinner. Ordered a white cake with blue frosting, and supposed to have cream cheese filling... this cake was sad... might be o.k. for a kid's party but was a real mishap for this party... it was such a thin layer cake that with all the frosting on top and the filling there was very little cake... the flowers on top were so big and a very ugly blue that this cake was just disgusting. Costco has always been my go to for beautiful cakes that tastes fab... no more, will not be getting another one... so sad, so disappointed, and it just about ruined our dinner... read more

This Costco is very friendly and helpful - the door greeters, the floor supervisors, the checkout clerks, the management, and the customer service. The major downfall are the gas prices at this Costco. We travel the nation and have visited just about every Costco. The majority of them keep the fuel prices down (10 to 25 cents less than the community). Not this Costco! It seems to never be less than 1 cent per gallon compared to local gas stations...and sometimes even higher. Today, we paid 24cents less than Costco at a Texaco (87 octane) just down the road. What does that say about the fuel manager who regulates the daily prices? Profit, profit, profit! So, word to the wise, try to fill up before you get to Costco, St. George. read more

Costco Tire Center is the worst tire shop I have ever been to. It is very slow and unorganized and filled with unmotivated employees. We stopped here to get our tires on our trailer changed before heading back home from our vacation. It took an hour for them to get to me and to make room to put our trailer in front of the bay. It took an hour just for one employee to change four tires while there are 4 other employees that were SUPPOSE to be working on 2 other cars. My husband watched the other employees slowly work on the other 2 cars while they seemed more interested in carrying on their conversations than working diligently on getting the work done on the other cars. While one employee worked on my tires another employee followed him around and talked about whatever. We can understand them taking 2 hours to get done if they were slammed with vehicles, but they were not busy. They literally took two hours to finish two other cars. That's an average of one hour per car, not including how long they had to wait before they can even get into the shop. We came here because Costco Tire Center was cheaper than the place up the street. I would have been better off paying an extra $100 and been on the road one hour and a half sooner. I recommend not using this tire shop because they are incompetent. read more

Costco is a wonderful store and we use it a great deal. We are disabled seniors near 90 years old and we can seldom find disabled parking. today we drove3e around and finally found a parking stall close to the door. Costco should provide more disabled parking stalls as the population ages. Also the St George store lot was almost full with many cars driving around the parking lot.; Perhaps it is time for a new Costco in St George or Hurricane. Remember we will shop at Costco even the way it is. read more