Man I was in dire straights for a new eye doc. This place got me in super quick (next day appt) and…read moretheir whole physician team is incredible. My doc identified the cause of problems I had just resigned myself to deal with forever and I'm definitely on the mend. (My eye rx was WAY off before I came to this place and it was damaging my eyes. Also, had a scratch and a long standing infection that he found.) Reason for the 4 stars is bc I had a delay in receiving my contacts. Waited over 2 weeks and found that they hadn't been ordered. I received them two days later but still a little frustrating. They had given me a pair when I left the office so I was ok but :/

Dr. Kim was friendly and professional during the contacts examination. Then suddenly, he pawned me…read moreoff to a glasses vendor, with both making it appear my insurance would cover. I ended up passing on the glasses. When I went to pick up my contacts, for the first time ever in my life, I picked up contact from an eye doctor who did not come out to test the contacts on me. I also received a case with no solution! Very unprofessional. I knew that was a bad sign. When I got home, I popped in the contacts and I could see far away, but couldn't read anything with the contacts. His office never followed up with me. I will never go there again.

I have a rare eye disease called Kerrataconus, Dr. Mast helped me understand what I needed and for…read morethe first time in 5 years I was able to see again out of my left eye using a specific contact lens. All thanks to her and staff, 11/10 would recommend!

I have gone to Dr. Mast last several years including my whole family. She is very calm,…read moreknowledgeable, and very family oriented. She spotted something unusual one of my eyes and strongly suggested I should follow it up. The office even called me couple months later if I followed her recommendation. I was having some radical blood pressure issues,just found out breast cancer stage 1, and diagnosed with osteopenia because I followed her recommendation. Without her thorough examination, I probably had to go through a lot worse. My gratitude to Dr. Mast! Thank you!

Im a happy stage 4 cancer patient who almost lost her eyesight with chemotherapy n for me to get my…read morenew eyeglasses n to be able to see clearly is a blessing .I'm grateful for everyone here in USA for helping me,caring about me and encouraging me not to give up .Every act of kindness small or big makes a difference n Miss Seana when I went to receive my Jesus sponsored glasses was quick ,helpful and actually told me to come in a weekday more chilled vibes .I like the ambience,the fast service and zip zap zoom .Also other associates there who have assisted there thank you .It was a long ride there but hey here's a happy client .Good customer service deserves a raise and compliments .Thank you God bless.

Excellent, prompt customer service!…read more My wife bought her frames there a few years ago. Over the weekend, she dropped her glasses, a lens popped out, and the piece of what looks like fishing line holding it in place had broken. We took them in on a Sunday. They got right to them and got them back the next day. When we went to pick them up, they didn't just hand them to us; they wanted to be sure the fit was correct and everything adjusted as it should be before letting us out the door. Nice people, quick service and an impressive selection of frames. VERY pleased we chose to do business with them!

WARNING - Do not see this Doctor for an eye exam!!! Start to finish the service, care and billing…read morean extremely disappointing experience. The optometrist spent very little time with me and seemed uninterested in anything but finishing the appt asap. He mentioned my macular degeneration but other than pointing it out which I already knew about which is done at any eye appt no treatment was performed other than the upgraded imaging I approved prior to the appt. I fully understood I would be paying for that imaging upgrade but instead the office billed me a medical visit! There was nothing remotely medical about my visit and at no point was it communicated that this visit would be billed as a medical visit instead of vision. I had a vision test to get a new prescription for glasses. The ironic thing is the prescription provided was not accurate, not even close. I reached out for assistance after getting my glasses elsewhere and was told the glasses provided were subpar and they were the issue. Instead, I made another appt with another optometrist to get my prescription redone out of pocket. The prescription was totally different and much more in line with previous. Which I provided to the Dr at the time of the appt and he never even took the time to look at. Now I have a bill for medical care. Un freaking believable. This office scams you on so many levels. The office staff is curt and unhelpful. Overall, this practice lacks basic customer service, professionalism, and attention to patient care. I am paying this bill, but I will also ensure everyone else is warn away.

Rude receptionist. Showed up for my appointment, she said it was cancelled by them and that she…read morecalled and left a message. My vmail was full so I knew that wasn't the case. Perhaps she called once. My voicemail was apparently full. Time to get with the times and get a text service for appt reminders, confirmations. Still does not excuse rudeness. Asked what I do, she did not have a recommendation to get me in sooner. Today called and same bad attitude. I asked to order more contacts, the dailys. $$$. She said my scrip was expired. Its not. I complained to her that they cancelled me and did a poor try at notifying me. She did not handle that well, I let her know that I would not be getting my check-ups or care there, and especially my products from now forward.

It saddens me that I have to leave his practice due to change if Insurance. I love Dr Chinn and…read morehis staff is amazing. Most caring doctor I know. Highly recommend his practice.

Lens prescription from Optometric Physician, Brent Chin, O.D. was excellent. My vision has vastly…read moreimproved. They also sell lenses and frames. I purchased new lenses but had them mounted in my old frames. No problems. Cost and wait time for manufacturing lenses and mounting were reasonable. Office experience: All personnel were friendly and helpful. Do not expect a fancy venue however. Office is stark and bare-bones. Limited seating and furniture. But the important service I received was pleasing and affordable.

Dr. Lee took all the time needed to answer all my questions. She referred to my past year checkup…read moreas well as my current results. She was kind, informed & prepared for my appointment.

This is honestly the best service I've received in all of Auburn. They helped my homeless friend…read moreget his glasses fixed. I'm not one to look for something free but just to know there are kind people out there that genuinely care about others. Alot of times people do things with the intent to receive something in return. Thank you to Chrissy and her staff. I definitely will recommend everyone and anyone here.

Repeat customer Robin, Krissy and Krystal are above and beyond. Could not be happier …read more Thank you so much for everything

As I have my eyes examined and purchased glasses for 6 years now the care and honesty shown to me…read morehas been over the top. I have had the same eye doctor each time and he remembers me, which has never happened before at other offices. The exam is professionally done and the expectation of my care is right on. The staff is super helpful and they work with my financial issues making my glasses affordable. I will continue to support this business as long as I feel confident there.

It was irritating that they had a lot of people waiting and nobody acknowledged us or apologized. I…read morehad an appointment at 4:10 PM but they were running behind and had a line of people at the front desk so I didn't get to check in until 4:30 PM. By then, they told me that they're still running behind and rescheduled me for 5:10 PM. I saw the two optometrists just sitting in their rooms so I think it's that they're short on techs. Prior to seeing the docs, I remembered the techs would use two different machines to examine your eyes (and a third if you wanted to pay extra), but they only used one this time which is sus... The exam with the doctor itself went pretty fast. My parents went a few weeks ago and didn't have a good experience either. The optometrist told my Mom that her prescription didn't change so he was going to keep it the same. She told him her vision is more blurry and thinks it needs to be higher, and he just laughed. I've been going here for over a decade but will be finding a new place to get eye care :|

Was told I would get my glasses by April 22 and it's now the 23rd. I needed my glasses for my trip…read morecoming up, and they aren't here and don't show they're even shipped from the lab. This is not good. There's nothing special about my glasses. Line in bifocal no transition. WTH.