Two years ago, fall 2023. I went there and the glasses I received were perfect…read more I went again, fall 2025. Left lens was not working for me. I went in to see if they could re-do my left eye. The optometrist told me the reason the left lens wasn't working for me was the fact that I was pushing my glasses up on my nose using my finger on the bridge of the glasses instead of using both hands to grab on each side of my glasses and pushing them up. What did how I adjusted my glasses on my nose have to do with a blurry lens? No answer. Will NEVER go back!

I have worked with both of the doctors here for my eyes and they are both very professional and…read morefriendly. They truly care for their patients and don't force you to pay more than you can afford which I appreciate. I go to get my annual eye exam due to my diabetes. To schedule an appointment with them is very easy too, I was able to do it online quick and easy. My eye exams do not take longer than the amount shown on their scheduling. Plus they will even take you in a bit earlier if they are able to! The receptionist and the other staff members are very professional and friendly too. The space is organized and clean as well. They seem to have quite the gallery of glasses that you can peruse. Overall a great location that accepts Medicaid, which is very helpful.

I have a rare eye disease called Kerrataconus, Dr. Mast helped me understand what I needed and for…read morethe first time in 5 years I was able to see again out of my left eye using a specific contact lens. All thanks to her and staff, 11/10 would recommend!

I have gone to Dr. Mast last several years including my whole family. She is very calm,…read moreknowledgeable, and very family oriented. She spotted something unusual one of my eyes and strongly suggested I should follow it up. The office even called me couple months later if I followed her recommendation. I was having some radical blood pressure issues,just found out breast cancer stage 1, and diagnosed with osteopenia because I followed her recommendation. Without her thorough examination, I probably had to go through a lot worse. My gratitude to Dr. Mast! Thank you!

Excellent, prompt customer service!…read more My wife bought her frames there a few years ago. Over the weekend, she dropped her glasses, a lens popped out, and the piece of what looks like fishing line holding it in place had broken. We took them in on a Sunday. They got right to them and got them back the next day. When we went to pick them up, they didn't just hand them to us; they wanted to be sure the fit was correct and everything adjusted as it should be before letting us out the door. Nice people, quick service and an impressive selection of frames. VERY pleased we chose to do business with them!

LensCrafters provided excellent customer service from start to finish. The staff truly listened to…read moremy needs, made me feel valued, and exceeded my expectations. They definitely under-promised and over-delivered--left happy and impressed! RayBan Meta

WARNING - Do not see this Doctor for an eye exam!!! Start to finish the service, care and billing…read morean extremely disappointing experience. The optometrist spent very little time with me and seemed uninterested in anything but finishing the appt asap. He mentioned my macular degeneration but other than pointing it out which I already knew about which is done at any eye appt no treatment was performed other than the upgraded imaging I approved prior to the appt. I fully understood I would be paying for that imaging upgrade but instead the office billed me a medical visit! There was nothing remotely medical about my visit and at no point was it communicated that this visit would be billed as a medical visit instead of vision. I had a vision test to get a new prescription for glasses. The ironic thing is the prescription provided was not accurate, not even close. I reached out for assistance after getting my glasses elsewhere and was told the glasses provided were subpar and they were the issue. Instead, I made another appt with another optometrist to get my prescription redone out of pocket. The prescription was totally different and much more in line with previous. Which I provided to the Dr at the time of the appt and he never even took the time to look at. Now I have a bill for medical care. Un freaking believable. This office scams you on so many levels. The office staff is curt and unhelpful. Overall, this practice lacks basic customer service, professionalism, and attention to patient care. I am paying this bill, but I will also ensure everyone else is warn away.

Rude receptionist. Showed up for my appointment, she said it was cancelled by them and that she…read morecalled and left a message. My vmail was full so I knew that wasn't the case. Perhaps she called once. My voicemail was apparently full. Time to get with the times and get a text service for appt reminders, confirmations. Still does not excuse rudeness. Asked what I do, she did not have a recommendation to get me in sooner. Today called and same bad attitude. I asked to order more contacts, the dailys. $$$. She said my scrip was expired. Its not. I complained to her that they cancelled me and did a poor try at notifying me. She did not handle that well, I let her know that I would not be getting my check-ups or care there, and especially my products from now forward.

It saddens me that I have to leave his practice due to change if Insurance. I love Dr Chinn and…read morehis staff is amazing. Most caring doctor I know. Highly recommend his practice.

Lens prescription from Optometric Physician, Brent Chin, O.D. was excellent. My vision has vastly…read moreimproved. They also sell lenses and frames. I purchased new lenses but had them mounted in my old frames. No problems. Cost and wait time for manufacturing lenses and mounting were reasonable. Office experience: All personnel were friendly and helpful. Do not expect a fancy venue however. Office is stark and bare-bones. Limited seating and furniture. But the important service I received was pleasing and affordable.

Dr. Lee took all the time needed to answer all my questions. She referred to my past year checkup…read moreas well as my current results. She was kind, informed & prepared for my appointment.

Have arrived twice in past two weeks and today. They are not open. Have they closed? I have come at…read more9 am, and twice at 10 am. the gates are locked , and no one is there.

Automatic 5 Stars for Heather "The Magnificent." At a time where customer service tends to mean…read morewhom ever we can get to cover the desk,it was great to have a knowledgeable representative, that is not only serious about her profession, but represents her company honorably. Thank you for the wonderful service, and although I just set you up to raise the bar, your organization should benefit well because you are a credit to the brand. Rodolfo and Faye

Great Selection Of Glasses but it can get a bit busy I would go early …read more I definitely was interested in their actual contact Brand For My Son. I know He ended up staying with the Air Optics Brand he had been wearing. They got him fitted and explained Insurance Coverages Well which is always good to know Surprises Are Not Fun. Yes I would recommend Going Here. I've only been to the Federal Way Location.

It was irritating that they had a lot of people waiting and nobody acknowledged us or apologized. I…read morehad an appointment at 4:10 PM but they were running behind and had a line of people at the front desk so I didn't get to check in until 4:30 PM. By then, they told me that they're still running behind and rescheduled me for 5:10 PM. I saw the two optometrists just sitting in their rooms so I think it's that they're short on techs. Prior to seeing the docs, I remembered the techs would use two different machines to examine your eyes (and a third if you wanted to pay extra), but they only used one this time which is sus... The exam with the doctor itself went pretty fast. My parents went a few weeks ago and didn't have a good experience either. The optometrist told my Mom that her prescription didn't change so he was going to keep it the same. She told him her vision is more blurry and thinks it needs to be higher, and he just laughed. I've been going here for over a decade but will be finding a new place to get eye care :|

Was told I would get my glasses by April 22 and it's now the 23rd. I needed my glasses for my trip…read morecoming up, and they aren't here and don't show they're even shipped from the lab. This is not good. There's nothing special about my glasses. Line in bifocal no transition. WTH.