While I've only been there once so far, I was very impressed with the stylist that did my hair. I have short hair with some natural curl so you have to really know what you're doing to get it to my satisfaction. Mara was friendly,helpful and knowledgeable and was able to give me a great cut & style. The store was clean, neat and I will definitely return again. The price that I paid was 1/3 of the price that I normally pay at my former salon and this was a better cut. read more

Went for a haircut opened at 9am. I got there at 9:10 no other customers were there. The lady appeared to have just opened as I had to wait a few minutes for her to get her station ready asks me to wait a minute...no problem...says that she has a 9:15 hair appt coming in and a 9:45 perm she won't be able to get me in till 11:30. Apparently the shop only has one employee that works at a time even though they have 6 other stations...so went next door to cuts plus they had 2 employee working and was able to get in without a 2 hr wait. Cuts Plus also has a free haircut after just 3 paid visits.. great VIP incentive to come back again!! read more

I am not necessarily experienced when it comes to hair salons. But, I do get a cut every now and then. And, I was very pleased with their service. The employees were friendly and my hair ended up looking exactly how I wanted it to look. What more could I ask? read more

Location was nice, establishment looks clean. But if your hours are till 8pm and someone walks in with a kid trim before closing. Your sign says OPEN and it's 20 minutes to closing I suggest you either lock your door and turn your sign off instead of sending away customers. Especially if your waiting area is empty. read more

I called and made an appointment to get my hair permed- I was given a 1PM time today(Saturday) I rearanged my day to get my other things done. When I showed up I was told that neither of the people were able to do my hair because they are both athsmatic- then the lady said they couldn't do it because they may get busy (there was no one in there at this point except me) the guy said that didn't matter because it was first come first served- then she said they didn't have the stuff to do a perm and would I be willing to go to a salon that was 30-40 minutes away to get it done. I have been going here for quite some time- there is never the same people there to cut your hair, but they have always done a good job. All I can say is I found someone else that will do it for me Monday after work and I guess I have found a new salon. read more

I've been here 3 times now and have had different stylist each time. I try to come on weekend nights because it is usually dead with no wait. I always call ahead if I coming on the weekend because there is a very small waiting room and you never know how long it might actually take. I only get a trim so no styling is really involved, but the ladies are always very nice and quick. My only complaint is that they usually cut it a little longer than you want them to (2 inches instead of 3, etc).. I'm guessing this is from experience since they can always cut it a bit shorter if it isn't right. The first time I was a little upset when I left, but the 2nd and 3rd time I just asked them to trim it a bit more and they were more than happy to. I always use the coupons that come in the Val-Pak in the mail, but on Tuesdays my stylist said that it is always $12. read more

I do not usually do this but, when i took my step brother in a girl named Tasha was assigned with cutting his hair. Holly. Crap. This girl was rude. made us feel uncomfortable, spoke down to him, and when he asked for more length off she said "how many times am i going to cut your hair?" i couldn't believe this person is in the service industry. Never going to a cost cutters anywhere again just because of this experience. Thanks for nothing. read more

Below is my original review of Cost Cutters which I wrote on the night we went. Within 24 hours the general manager of the store, Kalyn contacted me. I will say that I am very pleased with her response and graciousness in this situation. I will also say that to the salon's credit, the other stylist who was the "witness" reported her observations accurately, which assisted Kalyn in knowing that I was not making up a story to get free services. While I understand this is a personnel issue, I am very confident that this will not happen to another child in their salon in the future. I would love to give them a higher rating but we have never completed a salon service there. Because Kalyn was so gracious and responsive, I will be willing to try their service again. I will probably just start with myself this time. I took my seven year old tonight (1/3/12) for a hair cut. He has had dozens of hair cuts. The woman (Tami) was rough. I was watching my son's face in the mirror and he was wincing. I had to stop her twice before she was willing to even add oil to the trimmers and she continued to say that there was nothing wrong with her trimmers or anything she was doing. She began trimming his hair again and he continued to wince and say "ouch". I told her to stop and she continued to trim his hair. It is likely that she was not able to hear him but she didn't care enough about this child to pay attention. I took him to another salon in Platte City. That is when I noticed a welt and multiple scratches on his neck. I returned to the salon to show Tami and she continued to give me the same fake smile and said "I don't know how he got those". She then put her coworker in the position of sticking up for her. The coworker was doing a color job on someone else at the time. Tami said "my witness didn't hear him say "ouch". What does that have to do with anything? She took no responsibility for his marks or his pain. I would never go there again. I wrote a complaint to the company. If they respond favorably, I will add to my review. If they do not appear to care about how people are treated in their salon, I will let you know. read more

I took my little boy here for the first time to get a hair cut this past week. I will not be back. When we walked in it smelled very strongly of cigarette smoke. There were 2 women working, the one that cut my sons hair was very friendly, but the hair cut was mediocre. I had to tell her to straighten his bangs up because they were crooked. The other woman really honestly acted very strange. She was cutting the same guys hair when I got there and when I left, she acted very bizarre in her speech and actions. A man walked in to get a haircut and she walked over to check him in and was very rude to him for no reason at all. The man ended up leaving because he conveyed to us that he did not like the way she was acting. So I would steer clear. We will go to the salon we always go to that charges the same price for a hair cut and not have to deal with these people. read more

I will never go back. Zero customer service skills, zero professionalism. Called to get hours on Sunday. Website, google search and their doir say open until 6pm and the person who answered said 6 pm. Got there at 4pm and the place was locked up tight. Husband called the next day anf was told "We were closed. Call back to talk to the manager." Went in the following Tuesday for a haircut for my 3 year old and stood for at least 5 minutes before one of the 2 stylists acknowledged us then was told it would be over an hour to get a cut. There was one other person in front of us. No explanation was given for why it would take so long. After I finally got a hold of a manager 2 days later, I was told the stylist who was scheduled on Sunday was in a car accident. That sucks and I'm sorry, but you're telling me only ONE stylist is scheduled on a Sunday? Then who answered the phone? I was also told they were booked with appointments on Tuesday. I was not given that explanation. I just assumed the stylist had scheduled her break as she didn't tell me why the wait was so long. Then the manager sounded like she was confused and had no idea how to deal with an unhappy customer. (We will be going to the Cuts Plus down the street from now on. Got in and out in less than 30 minutes.) read more