Great service!! I walked in with the expectation of the location being short staffed just like all other retailers in the country. This establishment was no different. I greatly appreciated the upfront honesty of my wait and enjoyed hearing such positive attitudes and laughter from the staff that was working. My color and my cut was excellent. They did take a couple of people before me but those clients had appointments from scheduling online. Again completely understandable as I was a walk in. Keep up the great work! the salon was extra clean! Not many are that clean! read more

I have long hair that I get trimmed and cut into a mullet like style at my usual barber but I needed a haircut soon so I came here. I asked for what I get all the time and they cut it the opposite of what I asked. They cut too much off and made it look really short. Plus they charge more than my barber and had the audacity to ask for a tip. now wearing a hat. Do not recommend. read more

Why did they call this cost cutters when the prices are so very high!!! Maybe that's why the reviews are so bad!! I really like one of the beauticians that did my hair but I will never go back there again because of the prices. read more

There's one hairdresser/brow stylist there that CANNOT cut hair. She does not need to work here and needs to be fired. Me, my partner, my brother, and my mother have ALL had horrible experiences with her specifically. she can't even cut straight bangs, doesn't know a simple high and tight, and certainly cannot do a very simple trim. I do not know her name but she is middle aged, blonde hair, and has glasses. if you see her, run. read more

Needing a haircut - go elsewhere!! Honestly the most horrific haircut I have ever received. I have hair on my head that's not even cut and the top of it is gaped! I wouldn't let that woman cut the hair on my dog. I was literally in the chair less than five minutes and anyone who can see and had a little common decency would not have let a client out the door looking like this. She should be ashamed of her work and if this is the best she can do she needs to retire! Infuriated! (and if I could have given zero stars I would have!!) read more

I would recommend this place.. Everytime I go and get my hair done Pam always does a awesome job!! Thank you lady you rock.. read more

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I got a permanent a little over a week ago and it was not what I was expecting. It was way under processed and the cut was horrible and to top it off according to them I can't get my money back. They offered to ( fix it ) like I am stupid enough to let them get their hands on me again. So needless to say I am out $64. So what ever you do stay away from the cost cutters salon in Mt Airy, NC read more

...by far the worst experience ever...walking in, two cutters ..as, mine at least, was not a stylist, sat -looked--and said nothing...was ready to leave when my cutter asked if i wanted a cut...i sat in chair and told her exactly how i get it cut ..every other place i have been has never had a problem understanding me..usually go to quik cuts in mt airy and sadly they were closed and as i am leaving the state for a job interview thought i would try here...well she started and within the first 3 minutes , my hair was horrible, I am male and it is not hard to get it right, i told her to stop, showed her and told her why, and at once she said" if you dont like it you dont have to pay for it"-i guess, with such a quick response, she has heard this befor. this already has taken to long to type, so wil just say...stay far far away...you will have better luck with a feral cat cutting your hair read more

If I could give this place 0 stars I would. I have been going here for years. Even before it was cost cutters. The last 3 times has been horrible experiences. Now, I understand...why did you keep going back. Well...the first incident happened under a different name, but same people worked there. The first time they dyed my hair 3 different times over 4 days. Because they first dyed it black and orange...it was supposed to be brown with peekaboo red highlights. The girls said they could fix it...just dyed it all red. I looked like a clown. The final time...the manager had to do it. She managed to fix it. After all of that, I didn't get a refund. The 2nd incident they dyed my hair it turned out red and blonde. I just didn't even bother going back. And I know, I should have gave up then, but I thought...what the heck....I'll get an all over color of brown to just cover it up...and I'll get someone different. This time, I go in tell them what I want....they guy tells me to come back in 20 to 30 minutes. So I do. I sit down, they never took my name or anything. They start getting other people that came in after me. I understood they had some appointments, but some of these were walk ins. They totally ignored me. After a hour...I just left. Poor customer service and bad dye jobs. I will not come back!! read more