These people make taking care of your pet, affordable. I love the fact that they don't kiss your…read moreass or that are they aren't fake-affectionate with your pet. They have signs everywhere that are antagonistic towards the type of customers that complain too much. I love everything about this place. If you're looking for veterinarian services that won't break the bank, these guys are doing God's work for cheap. I live in West Des Moines and its totally worth the drive

I will not use another vet. They have been incredibly helpful and understanding. Their prices are…read morereasonable. They tell it to you strait so you don't feel like they are selling you on something you don't actually need. True country folk with a love and knowledge for what they do. I have been working with them for over a year, and they have made a loyal customer out of my family!

Great place to board your dog or cat. Large, clean dog boarding area. Each dog has an individual 4…read more,10, run and gets walked 2x daily. AC and Heat as needed....and music!! Cats have a great Cat Condo near the waiting area where they can see everything that goes on. Really nice and clean and friendlly, professional staff. Vet on site.

Everyone there from office workers, to vet techs, to the vets themselves love animals and treat…read morethem with kindness and care. They listen patiently to owner's concerns and take their time and are gentle with the animal patients. They have been my pets vets since I moved to DSM in the late 1990s. From new babies to geriatric animals they continue to be top notch in diagnosing and treating their patients. They also explain their findings and recommendations for treatment in an easy to understand way and do so with a real kindness and concern for both pet and owner. I have nothing but praise for the folks at Heartland Animal Hospital!

I did really like this vet. But the last time I brought my dog in, they gave him a shot that I…read morewasn't entirely sure I wanted him to have. We had been texting about it prior to my going in so I was inwardly a bit upset that it was just assumed he would get it. I also called to get his rabies shot and was told he needed an exam even though I was there in October with him. I personally went somewhere else solely on the shot but again, overall a good vet. I still do appreciate their help with my elderly dog.

My spouse and I have been to Family Animal Care in Ottumwa three times so far (9/21/2023,…read more10/18/2023, and 11/8/2023). Our first visit was a last-minute emergency appointment for our cat Sophie who was having stomach problems. Kaitlyn, a Veterinary Assistant, was very kind and helpful. Dr. Drew White, a Veterinarian, was extremely professional, thorough, kind, and compassionate. He expertly diagnosed Sophie's problem and gave us some medicine that helped her feel better. Our second and third visits were vaccine appointments for all three of our cats. One of our cats hates riding in the car, and she made a mess in her carrier on the way to the vet. We didn't ask or expect anyone to do this, but Chloe, a Veterinary Assistant, offered to clean the carrier for us. My spouse and I were amazed by her proactive helpfulness and kindness. We appreciate you, Chloe! Dr. Drew White and Chloe were exceptionally friendly, helpful, and attentive during both of our vaccine appointments. Dr. Drew White answered all of my questions clearly and thoroughly, which I appreciated very much. He has a great "bedside manner". The high quality care our cats have received (as well as the high quality service we have received) influenced my spouse and I to switch from our old vet to Family Animal Care. Even though it's a longer drive, it's totally worth it for us. In my experience, Family Animal Care's prices are fair and reasonable. We're so grateful for their awesome staff and facility. Thank you, Family Animal Care!

My local vet recommended here and I am extremely impressed. Great building, smiling happy employees…read morewho are quick to assist. I am confident in switching here permanently even if I have to drive as far as I do. I am 100% sure they will take every action to keep my animals healthy.

We took our beloved mini-schnauzer Kirby here today for an annual checkup. We were looking for a…read morenew veterinarian after moving to the area. Everyone treated us with kindness and professionalism. Cathy the tech was so gentle with Kirby. Dr Sarah Hughes gave helpful information and was efficient and friendly. We are impressed this is a LOCALLY OWNED vet clinic when all others in the area have gone "corporate". We will recommend this Vet Clinic to all pet owners we know.

normally, I am very pleased, but however, an incident happened when a dog had , when taken to the…read morevet was told that they thought it might be a but would send it in to find out for sure. We didn't find out for the time allotted that you would think you would hear something, so calling the clinic to talk to the doctor we were told she was in call later, however, never received a call the next day when we called explain the situation and we were told that this particular doctor wasn't in and that they would give her a message again so we did hear from her through a text at 8 o'clock at night and that the dog had . the person who has the dog with ringworm was not educated how to care for it, which I thought was very important they have other dogs. So see why we weren't real happy with this visit. And this was the largest ringworm infection I have ever seen so we are all concerned and had to get on what we need to do as and homes sterile

I called at the last minute to re-order my Sasha's eye ointment. Kari took my payment over the…read morephone and put Sasha's ointment in the mailbox. Excellent excellent veterinary. Dr. Judkins and his staff are absolutely amazing!!! They've been there for me for 22 years now!

I love this Vet office! I had gone with my daughter, who lives in the area, when she took her dog…read morein. And everyone there was so wonderful. So much so, that when my cat needed to be seen, I gladly drove the 50 minutes it took to get there from my home. I highly recommend them for all your furry pet needs. :)