Terrible experience, my father in law took his truck in to have a few things repaired which took over a week and a half to get fixed. I can handle that. But when we picked it up, the gas was on E. It was full when we dropped it off. We called about it and they just said that they had to test drive it a lot. Did not offer to fill it back up or anything. Gas isn't free and $$ doesn't grow on trees. Would have been nice just to put it back where it was. read more

I was impressed with both the sales and service departments at Gus Johnson Ford. The employees were courteous and helpful. I highly recommend this dealership. read more

Wow......this Ford dealership is awesome. We were in town for two weeks and needed to purchase a new vehicle to continue our travels. We were immediately greeted by our salesman, Nathan. Very polite, knowledgeable and ready to help us out. They didn't have what we were looking for on their lot but found our new vehicle for us and we took delivery of it in just a few days and got us on our way. All the staff members were awesome as well. So fortunate that we found this dealership in Spokane. Highly recommend purchasing your next vehicle from them. Thank you Nathan and all Gus Ford employees. read more

We were able to get pre-qualified for 0% financing online. Longest/most difficult part was waiting for my husband to decide on which car he wanted. In and out after that within an hour. Everyone was pleasant, helpful, no pressure, lots of support. Great experience! read more

The only reason I'm giving 1 star is for Carissa and the kind sales guys that made my experience better. But I wouldn't highly recommend to NEVER work with Don as he gives AWFUL customer service and will legitimately yell at you and tell you to leave if you ask him for better customer service and simple kindness. Considering not returning simply because of him. read more

!!! Buyer Beware!!! One time there, and I will never go back to Gus Johnson. Hopefully I can save you the big losses I incurred. They really ripped me off. When I was going to walk on a used car overpriced on Kelly Blue Book. They produced a Kelley Blue Book by VIN number with 5 additional items that mine did not have, saying I had made a mistake. Turns out they added the 5 items manually on standard VIN Kelley Blue Book and those 5 items were never on the car, and were not in their ad which I based my Kelley Blue Book value on. They said they knew the previous owner, the car was well maintained, they thoroughly checked out the car and everything was working fine, and produced a report where the brakes measured 5mm and there were no mechanical issues found by their mechanics. Turns out the brakes measured less than the recommended replacement of less than3mm, and there was $8300 needed in immediate safety repairs, and an additional $6300 in other repairs needed for multiple items not working previously documented in the repair logs when I took it to another dealer. I asked to return the car and unwind the deal within the 3 days and they refused. After being treated right by Ford for over 40 years the first one I go into after moving here does so many unexpected after the deal verifiable lies. !!! Buyer Beware !!! read more

Fast and efficient ... great pricing. Easy to communicate with! A refreshing difference from other dealerships! -Lodean

My service manager Sam always greets me with a smile & takes good care of me. I am sure the other service managers are good as well, but Sam always goes above & beyond standard customer service. Thanks!!! read more

I have had multiple vehicles serviced by Gus Johnson Ford with consistently good results. They are a large scale operation, so their service managers are busy with numerous customers, but with a little patience, I've found them to be very knowledgeable and helpful. My latest experience was as a 'walk in', needing assistance retrieving a factory set 'key pad' code for a used vehicle that I did not purchase from Gus Johnson. The person I dealt with (I failed to get his name) immediately stopped what he was doing, gathered up the necessary equipment and retrieved the code from the vehicles onboard computer. Really excellent customer service. I'll be back... read more

We were visiting from Portland and in Spokane for a couple of days. Our 2014 Ford Escape started having issues while accelerating from a stop, as if fuel wasn't reaching the carb. Next morning, I drove to the dealership and spoke with Sam, one of the service agents. The service department was slammed, but Sam prioritized our vehicle since we were out of town. As I finished the paperwork, a mechanic took my keys and started working stat. The work was completed in the afternoon. Also, their courtesy vehicle brought me to/from our hotel. Very impressed with their excellent service. read more

Soooo. My first time bringing my new Explorer in for an oil change. Called a week ahead of time to schedule my appointment, as to ensure a shorter wait. Haha. Still managed to wait an hour and a half for my car to be ready from an OIL CHANGE. WITH an appointment. Finally they came out and told me it was ready, so I went in and paid and they said a guy was bringing it around, as they had just washed it....and I could pick it up outside. So I exited through the door they told me to.........and have now been waiting a half an hour more for my car to be washed. Service department, yes. CUSTOMER service department? Nope. Disappointing first impression. read more

I read about a car that sounded like a good deal, had the price worked up to see how much the payment was going to be, jumped in my car and drove out there, just to find out the computer had wrong information .Returned back home and computer said I was right, Don't use this ripoff business read more

Service Advisor Department rates a ZERO out of 5 stars. Scheduled an oil change along with troubleshoot a Battery light that came on. Had the battery checked prior to this at Auto Zone and it was good. Appointment was early am so called ahead to arrange to drop the vehicle with them the evening before. Once we finally found the well hidden service area, when we walked in, there was 1 service advisor and he was on the phone so we waited a short time until another showed up. While waiting, I noticed some well placed signs that alert the customers that they WILL be ignored if the service advisor is on the phone and the red lights were flashing. The general feeling I got before we even started an interaction was not good. The feeling I got right away was that they hold all the cards and you should feel honored to have them provide their service. I want to stress that this was the main problem and that it set the mood for the interaction. This service was for my elderly fathers truck and if not for his insistence on using a Ford service center, I would have chosen a local mechanic as the warranty had expired on his vehicle. The service advisor greeted us and looked up our appointment and read what was available to him on screen. He mentioned the "fancy oil change" with all the inspection items and servicing of fluids (which was quoted at $39.99 but he was charged over $70 for it) and then he mentioned the battery and added "so probably replace the battery?". I replied no and the battery had already been tested and was good. So he said so just the Oil change then? I said "No" and said that I would like them to trouble shoot the battery light problem. He replied in a smart a** tone that "I thought you said that was fixed". That caught me off guard and I quickly realized that being a mechanic myself, they DON'T like to be TOLD what is wrong with your vehicle. So I asked him if he was intentionally being a smart a**? He relied by placing my dad's keys back on the counter and telling me that he doesn't have to put up with that and insinuated that we go ahead and leave. We exchanged a few more words and he told us he was going to help another customer and if we would like to start over he would be back with us soon. Again, I asked my Dad if he still wanted them to do the maintenance and he said yes. The advisor was kind enough to thank me for allowing him to start over and I returned the thanks to him as well. So we got the truck checked in and went about our way. Service turned out fine as the mechanic found a wire rubbing in an inaccessible space so he bypassed the wire with a new one routed differently. Saved us a ton of labor that would have been charged if he had to replace the entire harness section. Great Job to the mechanic and thank you for that. It's too bad though that we will not be returning to Gus Johnson for any future service work. We just don't have the confidence now with the service advisor's department. So I say this, "Gus, you're NOT the only show in town". read more

After reading the reviews I have decided a Ford Dealership Service Center won't be doing my repair after all. Seems that most think their stuff doesn't stink. I'll find a mechanic that will look at my vehicle and be grateful for the business not act like I should be bowing and scrapping for their attention. read more

I have always been skeptical about purchasing a vehicle at a dealership, I feel like there is always something to be worried about. When I began my car search for a pre-owned Fusion I started through email and got every question answered before I even left my house. It was the easiest purchase I have ever made. The staff at Gus Johnson answered all my questions and made me feel so comfortable that I was getting into a reliable vehicle. THANK YOU, I love my new car! read more

Great service and always a familiar face. I have had service done and bought parts for my business and personal use and they are always easy to deal with and they call when the parts are in if not a inventory part. read more

I agree with Michael, I don't see how they stay in business. The salesman was very nice and quite knowledgeable, however the sales manager was the rudest person I have ever spoken to. It was an easy decision to buy my new F-150 elsewhere. read more

If you're looking to buy a new or used car, Luke Mischke at Gus Johnson is the guy you need to see. He takes pride in his job and isn't there to rip you off. We recently bought a new truck from him and it was a great purchase. He was never "pushy" like a typical car salesman. A week after purchasing, he gave us a call to make sure we still loved the truck. If I could give more than 5 stars I absolutely would. Go see Luke!! read more

Great place! Knowledgeable staff! Great selection of vehicles. To bad that yelp pushes the bad reviews if you don't pay them as a business. Never had a single problem here. read more

Simple oil change. 2 hours later they couldn't figure out bill, said my car was done then said it wasn't , then told me they lost it. Tried to make it better by quickly washing without drying when I had just washed my car. Thinking if they struggle this much with oil change can't trust them with bigger things. read more

Took my truck in to have it looked at for a "shudder" experienced upon takeoff, and when making shallow turns. They called me a couple hours later and said it needed new Clutch Packs in the limited slip rear differential, with an estimate of $625. I didn't think this sounded right as they had just replaced the clutch packs two and a half years earlier, another $625. The original clutch packs lasted about 95,000 miles, their replacements not even 50,000. I took the truck to Mechanics Pride to have them look at it instead of paying Gus Johnson's service dept to do it again. They took the cover off of the differential and determined there is absolutely nothing wrong with the differential, clutch packs or anything in there. Their comment was, "You could wash yourself with the oil in there, it's clean enough." Upon further inspection, they found that I had a problem with my steering that was causing the shudder. They put the differential cover back on, refilled the differential with the proper synthetic gear oil along with friction modifier, at no charge, then proceeded to repair my steering issue. So, Gus Johnson would have "repaired" my rear differential at a cost of over $600, only that wouldn't have fixed anything. They also would have left me with a potentially unsafe steering condition. Save yourself money, and add to the safety of your vehicle. Go to Mechanic's Pride, and don't let Gus Johnson work on your vehicle. read more

Very rude service employees! I could not believe how they speak to other human beings. I would be ashamed to have these types of people working with customers and the public. Disgusting! read more

Horrible.........took my Escape in for a power steering recall . They claimed to do a 20 something point inspection and everything was good except I needed brakes, tires and a windshield. I know about the tires and windshield but thought the brakes were OK. I had the brakes checked elsewhere and they were 30% and better. They claimer to check the fluids yet my antifreeze and oil were low. I called the service manager to complain and got voice mail, I left a message and he never called back. I also received an email asking about my experience, I filled it out honestly and no one contacted me. NEVER AGAIN read more

Horrible experience. Would not reccomend or ever spend money there again. And parts department must markup a least 500%. What a joke, I can't believe they are still in business. Found another dealer. read more

We have done business with Gus Johnson Ford Service Department for a few years. We are always happy with the level of service and their commitment to helping. read more

Gus Johnson Ford is not a dealership from which you want to be purchasing your vehicle - the owner and employees of this dealership are dishonest and do not care in the least about their customers. My daughter is asthmatic and cannot tolerate cigarette smoke, so when looking for a vehicle I make sure that it is non - smoking. After test driving a 2013 Ford Edge I noticed that it had a strong odor in the vehicle, but the salesman assured me that this was just the scent of cleaning solution (that would air out) and that the vehicle had never been smoked in. Since my current car keeps breaking down I decided to purchase this vehicle, against by better judgment. After a couple days, the car sure did air out, leaving only the smell of tobacco behind. Furthermore, my daughter had an asthma attack after spending about 20 minutes in the car, making this vehicle useless to me. After contacting Gus Johnson Ford about this issue they offered me to detail and clean the car interior, which did absolutely nothing about the smell. Then they offered to exchange the Edge for a similar "non-smoking" vehicle, however all except one that they showed me also stank of tobacco. Finally they showed me one Edge (a former Enterprise rental) that was odor free, but then demanded that I pay an additional $6000 since this Edge had 4000 less miles on it, which is laughable since you could drive a rental car that many miles in only a few days (for the cost of $500 or less). Furthermore, I noticed that another Edge that was parked next to one that they showed me had a damaged exterior and when I asked the why Gus Johnson Ford had damaged cars on their lot, the salesman replied that this car was from an insurance auto auction and that they still needed to fix it. So chances are that you will receive a formerly wrecked vehicle if you purchase a used car from Gus Johnson Ford. To add insult to injury, when following the sales manager down the corridor towards Gus Johnson's office, the sales manager quickly turned with his arm extended around struck my hand in such a manner that the keys of the Edge that I was holding bounced towards him. After the sales manager struck me, the big oaf then proceeded to accuse me, a petite woman, of assaulting him and dialed the police. Instead of acting shocked at this situation the sales team were snickering, and I even overheard one of them make the remark that the sales manager "had mastered that trick", so it is quite obvious that this is a stunt that Gus Johnson Ford pulls quite often in order to discourage customers from returning damaged vehicles. Given the blatant dishonesty and the utterly reprehensible behavior of the sales staff, it would not be surprising at all if Gus Johnson Ford would sell you a vehicle with other defects that will end up costing you thousands of dollars extra to fix in the long run or could even endanger the life of you family. One final thing that I would like to add is that when I told one of the salesmen that I would post a negative review online about my experience at Gus Johnson Ford, he just laughed and replied that for every bad review that they receive, Gus Johnson Ford will have ten friends or family post fake five star reviews. In hindsight, it is quite obvious that the positive reviews of Gus Johnson Ford have been written by paid shills since most of them are very brief and lack detail or mention specific employees by name, who were probably the ones that actually wrote those reviews. As another reviewer stated, there should be negative five star rating option available specifically for Gus Johnson Ford. read more

I traveled 4 hrs to get my New Ford Edge and was a little concerned that things would not be what were discussed on the phone, but everything went great the customer service was outstanding. I am so happy with my new purchase and the service I received at Gus Johnson Ford, We will be looking at buying a new ford truck within the next few years and we will defiantly be calling Gus Johnson Ford. Thank you again for making out buying experience so great:) read more

After seeing an ad for leasing a Ford Escape, my wife and I stopped by Gus Johnson Ford to explore possibilities. After some haggling back and forth and not being able to come to the advertised price, a salesman informed us the ad referred to front wheel drive Ford Escorts and no Ford dealers in this area carry this type of Escort, evidently they only carry AWD Escorts so when they deal with someone interested in the vehicle advertised, they have to raise the price and leasing payments to cover the vehicles they do stock. Add to this the way they obviously think they can do this with a smile while the buying public puts up with it and the disrespect and dishonesty suffocate a person. I am extremely disappointed in this dealership, the management and the attempt to pull a quick one. It is insulting and disappointing. read more

I've never bought or leased a new vehicle before and they made it so easy. Scott gave me a price for a lease over the phone, because I was still shopping. Went in later that week and they honored their price and I love my vehicle. Quick and painless buying experience. Couldn't be happier! read more

I just purchased my truck from Gus Johnson Ford and had the absolutely best experience. The sales men were friendly, very helpful and knowledgeable. I was a little reluctant after having a horrible auto purchasing experience prior however they made me feel comfortable and great. I will definitely recommend them to my family and friends. Thanks guys and I love my new red truck! read more

We purchased a 2016 Ford Fusion Titanium. Love the car. Overall experience was good. Sales staff were friendly, knowledgeable and helpful. Reason I didn't give this 5 stars is we feel we didn't get enough trade-in allowance on our other car. Especially since now our trade-in is being offered for sale for almost 3 times the amount we were allowed!!! read more

Very nice people at dealership except for service dept. Pretty rude there. Could do better.

I've used Gus Johnson Ford twice and both times left feeling taken advantage of. This past time I was given misinformation over the phone (I was told my car was still under warranty twice--after the service man looked at my record because *they sold me the car* and then when I brought the car in they told me it wasn't under warranty once they started working on it). I don't recommend them. Profoundly frustrating experiences. read more

Very professional salespeople. Weren't pushy. Answered questions asked, and volunteered info as needed. Found tools that would suit our personal needs. Would have no qualms recommending this dealership to friends or family members. read more

We have bought several cars at Gus in the past. Every time we have nothing but a great experience and this time had been no different. They had some one from the service dept show me all the new things on my car and he was fantastic! Keep up the great work and I'll see you soon for all my service needs also. read more

The absolute worse place to take your vehicle! Spent over 7000.00 to have engine work done and had to take it back 3 times and they still didn't get it right. Tried to charge me again and that's where it went south. My 7.3 never used oil until they touched it, they replace hub seals 3 times and got my truck back with leaks out of both of the fronts and rear diff cover. When I took it back they never replaced the items I asked them to, after some heated conversations they agreed to take it back and look it over, the excuse was a new mechanic was doing the work, blah blah. Got it back, no 4 wheel drive and would not start over the weekend. Had it towed, they told me I had bad hub assemblies (just replaced) bad seal kits ( they installed) and two bad glow plugs. I had them install new injectors and asked them to replace all glow plugs while they have the valve covers off. Picked it up barely ran, smoked like no tomorrow and cac boots split. Tried to charge me an addition 1700.00, things really didn't go well. Last time I picked it up the service manager told me I got a complimentary oil change, hmm check the oil it was low, 8 quarts low, never take your car here, bought a new explorer there same is and they do honor the bumper to bumper, had car there 6 times still has the same issue, service manager is a piece of work and we met with Gus and he didn't care...... read more

I recently purchased a vehicle from Gus Johnson ford. and I have never ever in my life been in a more uncomfortable situation. I had chose to get my own financing which they didn't seem to appreciate for some reason. It wasn't until I was signing the documents from the dealer that I started having major problems. The finance guy that did the paper work was so incredibly pushy that I purchase an extended warranty. The vehicle I purchased was still under the factory warranty and had plenty of it left. I politely declined and he was still pushing it. He was so pushy that he called me four more times that day to try and sell me the warranty. Fast forward to today. I had an abs light come on. I am a mechanic by trade (although I only work on diesels.) I know that proof always helps with electrical issues. Especially if it is an intermittent problem. I took a picture with my phone and brought the car into their service department. I showed the service manager my phone with the picture I took. He looks at it and asked if it was still on. I said no, not at the moment. He just looks at me and tells me there is nothing he can do if its not on. Flat out refused to look at my car. I have a feeling that if it wasn't under warranty still that he would have no problems taking my money to check it out. I know for sure that I will never purchase another vehicle at this dealer or take my car in for service there. read more

The customer service in the Gus Johnson service department is terrible!! Living in the valley I've always had Gus perform all maintenance including a transmission rebuild on my Escape only to find out just 6,000 miles over my warranty and only 16,000 miles after the transmission rebuild I am beginning to develop the same problem. According to Mr. Morgan if my transmission would have been rebuilt at 55,000 miles instead of 50,000 miles then it would be a different issue and that there is nothing they can do for me. I understand the vehicle is not covered under the factory warranty and I was willing to work with them in covering a percentage of the cost in any repairs that are needed instead I am told there is nothing that can be done. As for that I will never be returning for anymore service. I will never recommend Gus to anybody in the future and as I plan on buying a new F150 next year won't be at Gus. read more