Given the copious positive online reviews, dining at Coriander Lounge seemed like a no-brainer while visiting Southampton. I was expecting a high quality and authentic cuisine but what I found here with my wife was less than positive.
From the High Street Coriander Lounge appears to be a lovely local restaurant. On the night we visited, at least four large parties were holding Christmas celebrations, and the remainder of the restaurant was packed with patrons. We were seated fairly quickly despite this, however we were placed in the basement in a drafty and highly trafficked area that seriously impaired the ambiance. At the time, all seemed well, and the front of house did not indicate the multiple large parties would cause a delay in food service.
We started out by ordering poppadoms, onion bhaji as a starter, and for our main meal peshwari naan, rice, saag paneer, and rattan manjusha. My wife placed the order, and curiously the server seemed confused that she was making the order for us (sexism, much?). The starter arrived within 10 minutes and was very good for an onion bhaji. Unfortunately this was the apex of the meal. After finishing our starter, we waited nearly an hour for our mains to arrive to the table. During that long wait we received no attention from the staff, including drinks or even a status on our food. At roughly the 55 minute mark we were able to flag down a staff member to check on our food. He never came back to tell us the status, but miraculously it arrived 5 minutes later.
The dishes were heated unevenly and were very average in flavour. The peshwari naan was completely unauthentic, in fact the entire entree portion of the meal looked and tasted like something you would find at Tesco. Once we were done eating only a portion of the food, it was practically impossible to leave. We spoke with a staff member about the long kitchen wait time, who offered no apology and simply said that they were busy. Regarding the quality of the food, he also demeaningly suggested that my wife didn't know how to properly order or eat Indian food. We asked for the cheque and a card reader to pay. Ten minutes later, we still had no bill to pay! I was able to call the attention of another staff member, who produced the bill with the press of a button, but still no card reader with which to pay.
Luckily, I had cash on hand, allowing us to escape a two-hour long dinner that now counts as one of the worst culinary and customer service experiences in my adult life, not to mention the many cases of misogyny. If you are looking for fresh, authentic Indian food or even a positive dining experience, there are surely other Indian restaurants near high street that actually deserve your custom. read more