Took shoes in to get a quote/inquire if he could help polish my shoes cosmetically in order to make…read morethem match in color better. To take credibility, I botched my own oiling job and wanted an experts help. He was thoughtful in the aspect he tried to problem solve on the spot. However, proceeded to not ask permission and took a metal wire brush to oiled leather and scratched the grain integrally. Again, not suede, but leather shoes... Oiled leather shoes. Common sense it scratched the leather....he did it so quickly that I didn't really have time to stop him. Almost like he had a thought of "maybe this will work", and impulsively did it. These are now permanent cuts along the top of the shoe, that weren't there previously. Didn't charge me anything but ruined a pair of $140 shoes physically when I just wanted to see if I could get the color to match. Very odd interaction. Awkward pause after he scratched them up. Then did not offer to even try to buff them out or oil them after obvious scratches he'd created...I didn't ask for restitution at the time because I thought I'd be kind and go home and try to buff them out myself since he didn't charge me. Follow up on my part: tried to darken the lighter shoe to match the darker as originally planned. Even though I had succeeded in that, the streaks he had created persist through leather. 2 month old shoes were ruined in the two minutes he handled them. Perfer to support small businesses always. I have NEVER EVER taken time to leave a negative review on a locally owned business, but this was just THAT bad of an experience. Maybe just a bad mishap, but I personally can't recommend. I urge others to agree on what methods he will use before you give him possession of your items. He made an ammeter common sense mistake. Edit/Update: called to see if he could atleast attempt to buff out the scratches HE created. Very aggressively hung up without a conclusion. Only comment he said was, "you were there and saw I tried"....yes I saw him damage my item...Reached out via email to see if hopefully I can reach resolution. Will delete review if a resolution can be met. If this review still stands, you can assume he ignored me like on the phone. Just be careful if you use his services.

The owner answered all my questions and suggested options. Hey did a good job doing the repairs to…read moremy boots.