I have been a patient with Elite DNA for five years and my therapist was the sole reason I stayed…read morewith the company for as long as I did. My therapist not only challenged me, he grew with me and became a better provider to fit my needs. My sole complaint is the billing department. I have placed my billing information on file at least four times for the billing department to autopay whatever is owed for each session to prevent my sessions being cancelled. I was not notified of any issues until a week ago when the billing office told me I had claims unpaid from three years ago (which was false) and that I wouldn't be able to see my therapist until the entire balance was paid off. After confirming with my insurance company that mental health services are waived and that they never received documentation deeming my therapy services medically necessary I relayed this message to Elite DNA's billing department. Their blanket statement was that my bills from three years ago have already been sent to collections and would need to be paid. I want to reiterate my therapist is incredible and if I could afford to pay the fees I shouldn't even owe I would consider it just because of the rapport we have built. My only advice would be to know your benefits and pay attention to your patient portal claims if you wish to proceed with this company. Some of the providers truly are incredible and are not to blame for the error on billing's part.

Had my intake call with Samantha Smith on February 29, 2024. Samantha was very helpful and…read morecourtesy. Of course, I had a problem. The computer said that I was not verified when I had my intake call with Samantha. But I finally got to make an appointment today on April 5, 2024. They are slow responding for a return call back. But from what the reviews said, that is part of the course. Counting on the psychologist and therapist to help me. I will let you know. My appointment isn't until the end of April. Thank you

DO NOT BOTHER contacting if you have ever been hospitalized. it is their company policy to refuse…read moreto see any patient that has been hospitalized until AFTER three months. They call themselves "Comprehensive" except they literally refuse people without ever even meeting them? Truly a scam company, I don't know how any self-respecting doctor would work for such a company. Avoid like the plague!

They are an awesome group of individuals that really care about my mental health. I see Dr…read more DeSantis in Venice, who has taken great care of me and has worked with me through many hardships. I've also had the pleasure of meeting with a few of the psychologists in the group. Great experience all around.