Make sure you see your apartment before you sign. Poorly put together, paint and all. Maintenance are young people that have no experience. The office will act like they care until you pay all of your deposits! Ask if you will have to pay for carpet or they'll surprise you with yet another new charge. Appliances are absolute trash, dirty and don't work properly. Move everything and open all cabinets. Check your trim and doors. In my area it is quiet and the patio is large enough to do a number of things. Take your time and find a better! read more

Roaches, dismissive and incompetent staff, and shady behavior. Very unfortunate that I have to write a review like this, but Cornerstone Crossing should be avoided if you are looking to rent. After just a little over a year of tenancy, I experienced a lot of issues with the rental itself and the problematic staff in the leasing office. Regarding the unit itself, it looked great upon first inspection. Moving in, I discovered several appliances did not work (garbage disposal and dishwasher) and the water tank leaked. Those issues were eventually repaired, but then I discovered the roach problem. I had roaches in my kitchen cabinets, under my fridge, between the cracks of my walls and counters. I struggled with them until the day I moved out; it took several visits from their exterminator before they finally agreed to spray. After the spray, I still continued seeing roaches. I also had a mice problem, although they were not as abundant as the roaches. The leasing office staff were not helpful; you rarely talk to the same person twice, and will receive different answers for the same question. Aside from the lack of cohesiveness, they are also rude and several times were quick to hurry me off the phone whenever I called about my reoccurring issues. Aside from the roaches, another issue was my bathtub; early into my tenancy, the tub paint began to crack and chip. After reporting this, and no action was taken by maintenance, the tub continued to crack and the caulking also began to separate. Black spots grew in the cracks of the caulking. I tried to reach out many times throughout the remainder of my tenancy, but no repairs were ever done. Fast forward to now, they are trying to charge me for the repair of the tub. Other shady behavior included not allowing me to be present for the final walkthrough, and taking over a month to repair a giant hole in my bathroom ceiling caused by an upstairs tenant's toilet leaking. Very disappointing and this has probably been my worst rental experience. Once again, if you are looking to rent, remember this review before considering Cornerstone Crossing. read more

I never leave reviews ... but possibly the worst place I've lived along with this being my first apartment. They tried to get my to sign my lease without showing me the apartment, and then the day we moved in there were roaches everywhere ... we never fully moved in because pest control was out once a week and you have to move everything out into the middle of the floor . Maintenance was constantly out to fix something and our door looked like it had been kicked down 100 times, letters were sent out multiple times that if we didn't let them in the apartment for something they would break down the door at our expense or evict us .They were constantly charging fees for i don't know what and when I asked it was just rent or water but it was so much more than it was supposed to be. If I could give 0 stars I would ‍ read more

Rats flooded my home they took my dogs food the complex did nothing to stop the situation but they want to charge me for pest control and damages made from the rats. It was a nightmare living with them this place needs to be shut down and investigated read more

Stationed in Columbus Ohio from 2009 - 2012, I got an apartment with Cornerstone Crossing. And to this date, the 1 bedroom apartment I had has been a standard barrier that has been impossible to reach with some of the other apartments I have had since I moved away back in 2012. It just so happened to be my very first apartment too, as well as the cheapest that I have ever found; paying $475.00 a month, but I would imagine now that price may have went up. I believe I found its listing off of Craigslist, which truly did not let me down and the process took no more than a week! Resident manager at the time, Summer Seum took me on a tour of the area and apartment which was a steal considering its price, now that I think of it. Speaking about Cornerstone Crossing when I lived there, it offered a large piece of land consisting of an ample amount of parking, a laundry facility, swimming pool, tennis court as well as a path where you could run or walk at during anytime of the day with a beautiful inner property lake view. Living in Chicago Illinois as I share this; some of my past frequented places and places I can only reminisce about that were near were Screaming Willies, Heritage Square Antique Mall, Genji (Japanese hibachi restaurant), and Blacklick Woods Metra Park where I loved to run. And how can I forget that beautiful gold building off of Brice & Channingway that always assisted my visitors with finding me. Renting from Cornerstone Crossing, the only complaint I have was my monthly rent going up slightly when ever I would put in maintenance requests to fix things. Other than that, I have no further complaints. If I were to ever move back to Columbus Ohio which the interest is there, I would not hesitate looking them up again. ~Blessings~ Thomas G read more

My name is Latonia Sears. Cornerstone Crossing cheated me out of 350.00 within a weeks time. I am reporting this business to the BBB. It is so said at a time when a lot of Americans are struggling to keep food on the table. You have people like Cornerstone Crossing who lie to you in order to get you pay 250.00 to be on a wait-list for an apartment you never saw physically. All this within a weeks time. This is a racket and should be stopped. People are so greedy will do anything to anybody for it. Immorality at it's finest. read more

1 star only because there's no negative star. After applying($99) and paying the security deposit of $250 and $600. I was told by an agent (Vaniqua) that if After viewing the apartment I didn't like, my money will be refunded except the application fee. I visited the apartment on 02/15/2023, the Carpet was absolutely dirty and covered with paint. Door handles were broken. I just called them today (02/17/2023) to tell them I will not be taking the apartment and want my refund, someone (James Oldfield, joldfield@live5812.com ) immediately sent an email asking me if I had any written proof that I was told the funds will be returned. $850 holding fee. They are the most dishonest, rude agents you will find around. You can't scam me of such a huge sum of money. Little wonder they told me that, they only do apartment tour once you have been approved due to Covid-19. Don't be a second victim. read more

this place was an absolute nightmare the neighbors were loud, and the roaches and all the other bugs run the place. I was so depressed living here, when my lease was up I got out of there asap. pest control was horrible bugs were in my food, dressers and even my bed. read more

These apartments are literal garbage first off let me start by saying this i get paid every two weeks so this month i have to pay rent late...i've been trying to get in contant with my tenant to do a partial payment or at least give me 90% of what i have! nobody ever answers the phone! they sent me a 3 day notice to leave which is absolutely ridiculous i've sent out several emails nobody reaches back out to me it has been a struggle in these apartments! the maintenance never comes to fix anything my sink in my kitchen has been clogged its just ridiculous! it's always shooting going on just not a safe area i would not recommend moving here at all! its dead animals everywhere, trash everywhere just overall a trash apartment complex for what i pay not worth it! i wish i could give 0 stars read more

They took my money, then deceived the Leasing Agent I spoke with! He was the only nice person in the entire place. His name is Travis. After they told him I had no verifiable income, they also told him they would send me my money back, but in a check! They debited my account, they know I am moving, but they SAY they'll send me a check, if I give them my new address! By the way, I receive Social Security, which is Federal, not State. This is why I say they lied, because my Social Security will transfer to wherever I move! In my personal opinion, if you want to live in an honest community, you may want to look elsewhere. I know I am. All they had to do was rescind the payment and send it back to my account, the same way I sent it to them. Since they wont, I am filing a claim of Fraud with my bank, and letting them deal with it. read more

If I could leave no stars I would. This is an awful apartment complex! Don't move here. The owners don't care about the state of the apartments. I had to file many complaints, send two letters, contact the inspector and set up an appointment for mediation to have my rent be put into escrow before this complex fixed a substantial leak in the bathroom. They allow three and four people to live in studio apartments so parking is really difficult to find. Most pet owners do not clean up after their pets and management does nothing to enforce it. If you see nice reviews about this place it is probably so people can get money taken off their rent. Each month if you wrote positive online reviews and bring proof into the office they will take a certain amount off your rent for that month. read more

I have been fighting with the management team since 2019. I was told I was getting an apartment and I gave notice to my previous landlord and could not move in when they said I would. two weeks after, they decided to give me a unit without hooked up and since I wanted to move out where I was, I took it. I was happy to have a place to stay. A year later, I started receiving notice regarding blinds for both windows and door, I did not break the blinds. in fact, I had a water leak from my windows and the maintenance guys while fixing the leak three times broke the blinds. they sent me a notice to fix the blinds and if I do not fix them, I will be charge $25 per blind and they cannot be cheap. The leak I waited a month for them to come to fix it. As right now, I have a neighbor who lives on top of my unit and he or she refuses to let us rest. I called the office and they said they will send a letter out, until now nothing. Two weeks after, I called again and they said I have to do a police report. Every year rent in this complex goes up. The price was good, but as right now it is getting high. I won't mind paying for good services, but if you are a person who cares about your peace, quality, rest time, good maintenance, clean unit...good management i suggest looking elsewhere to live. read more

If you care about your wellbeing even in the slightest , you'll look somewhere else for an apartment . I know all these reviews on here say "if I could give 0 stars I would" , but LET ME TELL YOU . This place is literal garbage . I mean HONESTLY make a hut out of mud & plywood right now & it would be living luxury compared to this complex . They don't maintain the property & maintenance is practically nonexistent unless the tenant is literally actually dying . There's glass , trash , food , dead animals in the parking lot consistently because they don't clean it up . My AC has been out for A MONTH . It was submitted to the office on 5/1 when paying our rent , that the AC was out & to please contact us. That never happened . A phone call was made to the office & they advise that our apartment being 90 DEGREES wasn't an emergency & no one would be sent to fix it unless there was a medical reason on file stating AC is necessary . Are you kidding me ?? The fact that it's cooler outside than it is in my apartment is absolutely unacceptable . Especially because central air is advertised on their website AND is included in my lease . Ohio code states that AC does not need to be fixed or provided to a tenant unless it's advertised . WHICH IT IS . They don't care about their tenants or property . Do yourself a favor & don't move here . A homeless shelter has air conditioning . After calling around to hospitals , doctors , pharmacies to obtain my medical reasoning for needing AC , they were FORCED to send someone out . Pathetic . ***CORNERSTONE CROSSING**** I hope you see this & every other bad review I leave you . The "Community Director" Sam Guillory is absolutely useless & should not be allowed to be in charge of ANY properties . read more

DON'T move here!!! I'd rather live in my car!!! DON't do IT! Your mental health will be heavily TESTED! Maintenance is TERRIBLE!!! The Owner is TERRIBLE!!! The only thing right?? The price! That's IT!!! read more

They never fix anything until it's almost time for rent and I hate that they don't let people who owe previous landlord rent for them they do not do second chance leasing for no one and that's crazy people out here be really needing help and no apartment complex won't do second chance leasing read more

I've lived here for over a year now ... and it's a Really nice quite place to live. Staff was really great from the moment i moved in Heather was very helpful and informative my apartment was ready in no time . If i need anything done inside the home my to go people were Renan & Dayjanae very professional and they made sure things got done in a timely manner. Cornerstone a really great place for a family. read more

In the staff rental office the name Patience fit her very well. She had help me out in place of Tiffany, and you would think they were twin sisters because of the professionalism and integrity. I need something done in my apartment by maintenance, she put a work order in on Friday. By the weekend it was done and completed, she was on it. I also observed her multi-task and was very patient with people. YOU GO GIRL. read more