5+ Stars for service! On Friday afternoon, our doctor's office sent a prescription for antibiotics…read moreto the wrong pharmacy, the one at the hospital 45 miles away. (Munson system had that as "our" pharmacy because my wife had been hospitalized. Arg!) After I came back twice and called the doctor's office to find out why no prescription, the pharmacist called the doctor's office and waited on hold -- they were about to close for the weekend -- so she could take the prescription over the phone. Since the other pharmacy had already filled the prescription, she then had to call them and get them to reverse it. She went WAY above and beyond to see that my wife had had her medicine over the weekend. And our cost was $4.67. She spent all that time for no money. That is real customer service.

Please train your pharmacists better. I'm tired of going there and them not being able to find my…read morescript(s) that are sitting right there on the shelf and having to make another trip to pick it up because of their mistake. The most frustrating part which I have yet to happen to me thankfully is 3 people that I know have gotten the wrong medication dose from you guys. Whoever is filling scripts needs to make sure they're filling the right dose. A 16 year old family friend received a 2.5mg dose of their BP medication instead of a 25mg dose like they're supposed to. They only noticed cause he started having headaches really bad and thought to double check his meds. Another friend of mine just infor.ed me that they were given 3x their normal strength of seroquil. Another friend of mine weren't able to get their scripts when they were supposed to because of a wrong input and also sent her with a wrong dose of medication for one of the people she takes care of. If they wouldn't have noticed, they would have given their resident a much higher dose than they should have. PAY ATTENTION TO WHAT YOU ARE DOING!! One of these times you guys are going to end up killing someone because of your ignorance. This is a malpractice suit waiting to happen. Do better. I'm definitely going to be looking at switching to hometown so my health isn't put in jeopardy too due to incompetence. I hope if anything happens to anyone due to all these errors, that they hold the pharmacy responsible. I understand human error and mistakes happen, but they should not be happening like this that often. Everyone who works there is more than kind but that dies make up for incompetence

Super helpful staff. Thank you They have helped me so much…read morewith my vaccinations and answer general questions

Pharmacy only (rest of the store is like any other) staff is lackadaisical and complacent. It took…read more*four months* to get a prescription done properly. Doctor called in a prescription, got a message it was ready went to pick it up. The guy said insurance didn't cover it, (had already confirmed it did) because it needed the doctor's approval. The prescribing doctor has to approve the filling of the medication she prescribed? No attempt was made by them to figure it out. Called the Dr's office in Traverse City and the receptionist sighed and said they constantly have these issues with this location. Their ineptitude is known across the state. Got a notification it was ready, went to pick it up, the girl took my information, went and grabbed a package, asked for my info again and said they had nothing for me. So what did she go get and almost give to me? Where was the mistake? I don't have a common name and she had my personal information. I again called the doctor's office and the angel of a receptionist made another attempt to straighten things out. Repeat the scenario a dozen times, with any ludicrous excuse one could make up and not a single employee making a phone call to fix the problem, or letting me know there was a delay, each time getting a notification it was ready, it was 4 months later when I was able to pick it up. Good thing it wasn't something essential like insulin but I sure did feel like garbage waiting all that time.

i received a text 4 minutes before the store closed for the day that my prescription was ready. Of…read morecourse, it's Friday and this place is closed Saturday and Sunday. I won't be able to get my prescription until Monday. I plan to switch to a different pharmacy. I used to like Hometown Pharmacy. I don't anymore

Took way too long to get a compound prescription. Multiple phone calls and after almost three weeks…read morethey mailed my script to the wrong address. This was after four phone calls confirming where to send it and a few other issues.

One of the best things about a business is when its employees help a customer dispose of a nuisance…read moreerrand. Ryan at the CVS Pharmacy at 626 West Front Street in Traverse City did that today. I needed a digital photo to renew my passport. I haven't gotten one since back when my passport was first issued, and had no idea what had to be done. Fortunately, a Google search directed me to CVS. A CVS clerk directed me to Ryan. And Ryan handled the multi-step process as smoothly as anyone could ask. Ryan probably does this so often that he considers it no big deal. It was. I'd already been to another business which supposedly offered the service; turns out it didn't. So it was a pleasure to work with an employee who knew his business, did it efficiently, and was mighty friendly while doing it. There's plenty of pharmacies around Traverse City. Ryan and employees like him are CVS's competitive edge.

They are really helpful and friendly at this location. I've been using this store and pharmacy for…read moreabout 2 years now

The problem you have is you set policies then when the policy is followed by employees and when an…read moreentitled customer complains the incompetent manager reverses the policy and discipline the employee. When you do this you create entitled Karens. This is unacceptable and inappropriate. Zero Stars here. Set a policy and follow it. Terminate any managers who do different on the spot and set an example. Also staff there acts like they're work is saving the world. Seriously your just a dime a dozen big box store. Stick to what you are. You're no more than that.

I bought some pants for a student, we'll see if they fit. I also got some kitchen items, water etc…read moreetc.

Sat on hold for over 25 mins on the phone with the message repeating every 20 seconds..."We are…read moresorry, someone will be with you shortly.". Then the line went dead. Absolutely frustrating! I'd give this place a 0 star if possible.

closes store earlier than listed.. don't count on this location being open when it's supposed to be…read moreif its getting late

Stopped in to grab pain relievers, thinking it would be faster than going to Walmart. Probably paid…read moredouble for the medicine and then waited several minutes to check out. I think it was a combination of a slow customer and slow employee, but my goodness! Really could use a self-checkout line.

A day in the life of someone who made the mistake of getting a script here:…read more Prescription was sent in at 3pm on a Wednesday (I have a killer inner ear infection in both ears and ruptured eardrums and am in unbearable pain) I went in right away at 3 and asked about it and they said "come back in an hour or so." Totally understandable. I signed up for text alerts and went home to wait. 5 hours later no text, I call them, and wait on hold for 20 minutes (which is also 100% understandable) A woman answers and asks for my name. I'm in so much pain I can barely mumble my name and she says "WHAT did you say" with so much stank in her voice I could smell it. So I spelled out my name and she said, and I quote, "Not done yet! [very audible sigh] it will be in an hour or so." This was at 8:30. They close at 10. I'm wondering why she finds my name/voice/self so repulsive, but Im still in a good mood and unaware of what's about to happen. So I asked (mumbled) "does that mean it will be done today?" and as soon as she heard me ask that she got mad, and started talking much louder, which hurt REALLY bad, and she went on this rant about how its busy and people won't stop calling and they can't work when people call and its so rude of me to ask if it will be ready today because of course it will. It will be done in an hour or so. Like they've been telling me since 3 why can't I listen? So I just said "Okay thank you" and then SHE hung up. The prescription was not ready before they closed. Turns out, it really does take more than 7 hours to fill a bottle of ear drops when you're entire staff is equality hires who can't stand up without running out of breath, and they use what little breath they do have whining and nagging everyone about everything. Turns out I got to go all night without the medicine that was prescribed at 3pm that day and I got to listen to a woman loudly complain into my ruptured eardrum about having to work at her job and boo hoo sometimes its hard and waaaah she hates listening to the problems her uselessness causes everyone else. Its just not faaaair The next day rolls around and they open at 8. Still no text. Finally, at 10am the next day, after making me wait NINETEEN HOURS for my prescription and lying to me THREE times about when it will be ready, I was finally able to pick it up. After waiting in line for an hour of course. Now, just like everyone at Walgreens, I don't know anything at all about running a pharmacy, but what I do know is that people who are sick usually want medicine, not the full girlfriend experience.