BEYOND DISCOURTEOUS AND DISTASTEFUL.
The "customer service" was HORRID and FAR BELOW STANDARD. They would NOT accept a MasterCard or a Visa CREDIT card, though they assured us over the phone that it was fine to use a Visa debit card payment.
We even moved the reservation to another day(the following day), using our Visa DEBIT card, and the Copper River Inn staff member who spoke with us over the phone confirmed the reservation AND the authorization of the Visa DEBIT card. However, when we actually arrived at the Inn, we were denied our reservation and ANY accommodations.
The front desk employee was completely condescending and unwilling to accommodate. She claimed that they only accept credit cards, but weirdly enough they didn't accept Visa or MasterCard credit cards? On their website booking, it says nothing of only authorizing credit cards, and actually approves both MasterCard and Visa! The manager and the front desk clerk claimed the opposite. We even offered to pay cash and tried each credit and debit card we possessed.
Once we requested to speak with the manager who, upon arrival attempted to strike a LOW blow by opting to criminalize my father who is FIRST NATIONS, by accusing him of swearing at her when no such thing happened. It was when the rest of my family--my grandmother, mother, and sister-- left with our luggage, that the manager built up enough "courage" to try and make this false accusation. The manager, who worked the night shift on Friday, Nov. 11th, 2022, also refused to give out her full name and demanded to know my father's name which he gave out immediately. He then requested her information, as well as that of the front desk clerk. Both vehemently refused, although the manager gave out her first name after some time of going back and forth. Truly unbecoming. read more