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Coplin Funeral Home

3.0 (2 reviews)
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5 years ago

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6 years ago

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Chapel Hill Mortuary

Chapel Hill Mortuary

(2 reviews)

I was waiting to write a review for Chapel Hill Mortuary until a grave marker was in place, but…read morefeel it's important to get this out now as our journey has lasted a while. Note that we are from out of state, and worked with Chapel Hill through occasional visits, and email. First, our initial consultation with Bryan (not the owner) to plan our step son's death and burial, when he was a ward of the State of Missouri and before he was seriously ill, went very well. Bryan met us in our needs, was very forthcoming with options and costs, as well as some of the hurdles we will need to be aware of. He helped us choose the best services for an undefined future, and be sure that he would be provided for with his unique financial situation. This was several years ago. Last year, in June of 2016, Sean passed away from cancer. Initially, the process seemed to go well, and Bryan covered our budget options, given what we went over during our initial consultations. We had hoped he and Chapel Hill understood our very simple needs and tight financial constraints. Chapel Hill did a fantastic job of opening their beautiful facility to Sean's program friends and the many caregivers who came to share stories and celebrate Sean's life. The grounds are very comforting and peaceful, and the parlor room offered just what we needed to host many wheelchairs and another 30+ rotating guests for a few hours. Our challenge came when, after the initial service, we started looking at the remainder of the budget. Some items were missed, and we had to make some (legal) adjustments. However, that we had room to wiggle because a more expensive stone was used speaks to not completely understanding our initial request, and per Sean's wishes, that things be kept simple. The irony is that, had the correct material for the marker been used, we wouldn't have had money to use to get it into place! Per my earlier statement, it has been over a year, and the grave marker is still not in place, and we still don't have a promise date! Brian May, the owner, is one of the nicest, and most caring individuals, as is Bryan, one of the employees with whom we worked most closely. Other staff seems somewhat detached, but functional. Advice: The grounds are beautiful, and make for a welcoming place to visit a loved one's remains, but beware the budgeting process! Be sure you have everything in writing and understand what each item is for BEFORE you or your loved one dies! Also, check everything twice before monies are dispersed! The time of loss is for mourning and remembrances, not for heavy duty legal accounting and scrambling because monies were mis-directed. To their credit, they promised to do what is right and close Sean's physical burial so we can freely and joyfully remember his life. We are still waiting for the maker, however...

Visiting my loved one's grave site is like going to a garden. The area is beautiful sprinkled with…read moredog wood in the spring. One large pink one shelters my area. The area is in the older section, just as you enter the property by the first mausoleums. and thus will be easy to find for those who, in later years, will seek their ancestors memorial place. Selecting this cemetery was one of the smartest moves I have ever made.

Valhalla-Gaerdner-Holten Funeral Home

Valhalla-Gaerdner-Holten Funeral Home

(3 reviews)

Both of my parents are buried here. My father in 2006 and my mother most recently. The once-…read morebeautiful facility is no more. And that hurts my already grieving heart more. From a funeral perspective, the staff were the gracious and gentle presence a family needs in their dark hours. The staff was attentive, ever present and accommodating to our needs. My only criticism is the failure to get mom's obituary to the local BND, despite our providing it more than 48 hours before her visitation. As the only daily paper in the metro East area, I find that unforgivable. Other papers were not published until after her internment, resulting in many people not knowing she passed until it was too late to pay their respects. I'd also suggest that the dependency on the Dignity funeral planner app not be the focal point of the meeting with the family to finalize arrangements. While I appreciate the need for a consistent process, hovering around a big screen to click-through the available options is akin to finalizing the order of a new car and diminishes the dignity of the need to finalize such details. And - be warned - the upsell on adjacent plots is both ill-timed AND inappropriate. The worst - and most sustained - grievance, however is the overall disrepair and neglected appearance of the facility and grounds. Their entrance sign needs to be repaired, as letters are all sun-worn, faded and peeling off. The landscaping - even around the main building entrance - is overgrown with weeds, eroded beds and overgrown plantings. I guess the old "make a good first impression" advice is lost on them. The grounds are deplorable. Headstones are sinking, overgrown with weeds and, at least for my parents' stone, suffering from the appearance it has been hit a few too many times by a lawn mower. The planting bed immediately in front of their plot has dead plantings and appears to not have been mulched for years. That is WHOLLY UNACCEPTABLE. Even after pointing it out to the staff, no attempt was made to even pull a few weeds and toss down some mulch to make the graveside service slightly more acceptable. The preparation for the internment left a large hole that more than one family member lost their footing against and slipped against Mom's casket as they paid final respects. I am thankful no one was injured and that the unthinkable was prevented. I pray staff pay attention to this post and make a sincere effort to up their game in maintaining the type of final resting place my parents invested in. Their memory deserves much, much better than this.

Outstanding service and very caring staff. Your treated like Family, and munch needed in a time of…read moresorrow.

Laurel Hill Memorial Gardens

Laurel Hill Memorial Gardens

(2 reviews)

I found it easy to communicate with them, and I was made comfortable in the way everything was…read morehandle. So far no complaints. They just need to update there offices.

The staff, especially David Work the Manager/President, is rude and lacks the compassion one would…read moreexpect from the manager/president of a cemetery. After waiting 19 months for my Grandmothers headstone to be put back into place he "did me a favor" and moved it. This "favor" was done only after reaching out to the office multiple times, leaving multiple messages, being told they would call me back but they didn't. When I went into the office one day to ask about it I was told it had been moved but it hadn't because I had just visited her grave. I was told 6 months after her death that they would move it after 12 months once the ground settled. When I asked him why it took so long he said they had been busy with other burials. I told him I had a hard time believing that because it had been 19 months since she died. He then said "I don't have to listen to this!" and hung up on me. I immediately called back and asked why he would hang upon me. I proceeded to ask why it took so long and tried to explain that it felt like they had disrespected my family. In this call he continued to talk over me and hung up on me again. The stone was moved but is still not permanently set. I would have settled for an apology but never did I expect the manager of the cemetery who is responsible for caring for my loved ones resting place to hang up on me - twice! I was shocked that he would be so rude and lack any compassion for the loss I felt or the disappointment that her headstone was still thrown up above my families graves. I find it hard to understand how anyone in his position wouldn't have one ounce of sympathy. I can understand why the ground has to settle but this is December, in May she was gone 12 months. They had the entire summer to set the headstone and didn't get it done. I still don't have an explanation of why it wasn't moved back into place. If you are looking for a cemetery that will follow through, be compassionate and own their mistakes - this is not the place you want your loved ones to be. Hint, hint Mr. Lauren Hill Memorial Garden Manager/President - a simple apology would have gone a long way!

Coplin Funeral Home - funeralservices - Updated May 2026

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