Thurs Oct 30th 2025 I arrived to facility and there were 2 girls just yacking away at the desk. I…read morebriefly described my issue and they both said that the facility couldn't help me & that they wouldn't do anything different than what I'm currently doing. I left the Urgent Care vowing to never return. A week later I went to the ER because the pain wasn't subsiding. Turns out I have 7 fractured ribs! How irresponsible. These ladies both need to be terminated. Fast forward 2 weeks: My adult daughter is not feeling well and has been vomiting for days. She called the Broadheadsville LVHN Urgent care against my warnings..... yup.... she also was refused treatment and decided to drive to the Quakertown Urgent Care where we have ALWAYS received superb care. Don't risk your well-being trying to get help from the Broadheadsville LVHN Urgent Care.

I was a walk-in today for lab work at LVHN Brodheadsville. I checked in at the kiosk at 3:38pm and…read moretook a seat in the waiting room. At 3:45 a woman came out and asked me if I was waiting for lab work & I confirmed that I was. She told me, "our last appointment is at 3:45pm. I explained that I had checked in prior to that time & she said "I just finished with the previous patient". I repeated that I had checked in before their closing time, and it wasn't my fault that the previous patient took longer, so I asked if she could just do my blood draw, given it WAS 3:45 precisely. She said, "no, I asked her and she said no". I don't know who her/she was, assuming the supervisor, but that's just poor customer service. At any establishment if you check in prior to the last appointment regardless if the previous person takes longer, protocol says you still take that person. I would understand if I had checked in at 3:46pm but I did not. I was so livid at how unfair the situation was that I just walked out. When I got in my car to leave at 3:46pm I got a message through My LVHN that I cancelled my appointment! Lehigh Valley has lost it's consideration for they're patients since becoming such a large corporate entity and it's very disheartening. I take care of my 87-yr old mother and it's usually hard for me to get away. I won't go there again.

This was my first time coming to this Medical center to have…read moresome testing performed. I have the hospital app on my phone, so I checked in prior to going into the building , by doing that you receive a barcode that you can scan at the kiosk to let them Know your there for your appointment, which is much easier then filling everything out on the kiosk. I had to have some CT scan images of a couple areas Of my body, I was called in by technician Angela, who was so kind and caring. Medical facilities need more workers that care about the patients these days. Thank you Angela for making me feel comfortable during a scary time.

Very friendly and professional staff. We've use the lab, walk in center, and physical therapy…read moreservices here and have been very pleased.

Only come here if you want to wait a long time or if you want poor care. Or to die…read more Inattentive nurses. Presently with my 80 year old father here waiting in the ER 13 hours. He is in heart failure and waiting for 3 hours for an EKG so he can at least have water. He hasn't eaten in 16 hours and is thrashing but they can't do anything until this next test comes back. 3 HOURS!! It's dead here . No one checks on him. His heart monitor goes off... no one responds!!! HORRIBLE

Very caring nurses and doctors. Er is very organized and coordination among specialists is seamlessread more

I spent 6 days in the PCU so I cannot speak for the rest of the hospital, but my care was superb!…read more The staff of nurses, aides, doctors, PA's were far above where I have ever seen/been before. The nurses, aides and even the housekeeping person were so caring, compassionate, above and beyond. The entire unit functioned like a well-oiled machine. They functioned as a team, everyone got along, treated each other and me as "family". Though I of course was anxious to go home, I actually miss seeing them all. Bravo LVHN - Pocono, PCU !!!

Was really disappointed with our most recent experience with this emergency department. My teenager…read morewent in with a head injury that they sustained in gym class. They were dizzy, nauseous, having trouble balancing, and in an extreme amount of pain. All of that was very much dismissed by the doctor who saw them. They were told that since the doctor had kids, and they could recognize when kids were really hurt, that my teen would just "bounce back." Teen was then discharged without a CT scan or any further examination, told there was no concussion. We wound up having to take teen to another emergency department where they did the required assessment and were kind enough to set up follow-ups for the very real concussion that my teen had. I would not use this ED again.

even one star might be a stretch for PUC's Stroudsburg location. How great I thought it was that…read moremy medical insurer's website (United Healthcare) provided me with PUC for vaccines. As a result, an appointment with their Stroudsburg location for 11 Jan to get two vaccines. Upon arrival, the experience went downhill quickly in a very surprising and negative way. There were two employees at check-in. One was helping the only other adult so I informed the other employee I was here for my on-line appointment for two vaccines. Her response? We don't provide these (paraphrase, but it was a short quick answer). Really? so my next question asked if these vaccines were not in stock. Her response was we don't give nor ever had given these vaccines at this location. Hmmm I was thinking, so then asked her why one is able to make a vaccine appointment on your web-site. The look she gave me reminded me of a deer caught in headlights. Then I asked about availability of these vaccines at another Pocono Urgent Care location. Her response, and I quote, "I don't know". And not even an offer to find out availability at other locations. Wow, what a great example of a helpful employee. The other PUC employee never uttered a peep. Last I suggested she contact PUC's IT team to have the website corrected. Her response was a kick in the ass, and I quote, "I only work here". No kidding young lady, that's why I'm suggesting this to you. Guess the word & meaning of initiative and taking responsibility were not in her work ethic. So it's ok in her mind that P.U.C.'s website is incorrect and she doesn't much care if the same thing happens to another P.U.C. customer. The other front desk employee still didn't utter a peep nor show any initiative or willingness to assist. Maybe I'm the first person to make an online appointment for pneumonia & shingles vaccines. Damn good to know PUC's employees did not added any value to my visit nor give an evidence that they gave a shit. Maybe it's a good thing I didn't get a shot, who knows if they would have given me the correct vaccine with a clean unused needed. P.U.C. might want to consider some training in employee interpersonal skills, customer service, initiative and responsibility. Never again. MHE, Stroudsburg PA

There was nothing urgent about this urgent care. Made appointment for 130 pm and we we were not…read moreseen until 230/245. Did not leave until 330 pm, and by that time, we were feeling quite sick. Please increase staff here to see patients timely and efficiently!