Sharmae the RN is truly a blessing for EVERYONE around her. She was extremely attentive and…read morethorough in her care. She takes good care of ALL her patients. She takes initiative, and she is extremely talented. Gillian the RN is empathetic, kind, compassionate, and always works with passion. She is a positive and uplifting nurse. Jennifer the RN made my nights pleasant at UCSD. She went above and beyond for me in setting up the shower and getting me tea. THANK YOU!

Your parking is horrible! I spend a half hour trying to drive around Hillcrest, finally found…read moreparking and a sign for the meter, but NO METER! Oh wait....it was HIDDEN BEHIND large bush! As a result, I got an undeserved citation that your useless Transportation has yet to send an adjustment for for, either to myself or the DMV, despite my payment three months ago of that unfair citation. I've contacted Transportation/Parking Services over a week ago, and they STILL haven't sent me the form to get the wretched fee off my DMV registration. I will NEVER go back to that wretched facility ever again. Horrible, horrible facility.

NP Courtney Covert is incredible. So kind, she listens and is very thorough. I have always had such…read morea great experience from the office but especially with her. Thank you!

We have been going here for decades for medical care and service here is always exceptional…read more Several doctors here are very caring, take their time and make you feel important. The medical staff is friendly and welcoming. They go the extra mile to care for you and never try to cut corners. Their medical care for general needs is outstanding. I have had many procedures here with great ease, convenience with no problems whatsoever. We love it here.

This is based on my appointment with the allergy clinic and consult with Dr. Lopez. He is probably…read moreone of the nicest and approachable doctors I have encountered. He is professional, listens to your concerns, and helps develop of plan of care WITH your input. I've now been getting allergy shots at the clinic weekly with Jay, RN and he is also fabulous! He is super friendly and takes great care of all the patients. Definitely recommend coming here for the allergy clinic!! As for the ophthalmologist I saw, he was not friendly and dismissed my concerns. He almost laughed them off to be honest. I haven't felt that disrespected in a while. Wouldn't recommend.

I was "nudged" into applying for inadequate health insurance plans through Medi-Cal. Currently,…read moretrying to utilize Molina Healthcare. BUT, everywhere I try within a 15-mile radius is not able to help or in a scary neighborhood. . None accept Molina or accepts new patients or both. These are recommendations which have been recently suggested, phone-based calls on Molina Healthcare public phone number, several transfers, suggested phone numbers, ALL for nothing! Due to this year's change in insurance. I've had to suffer the ineptitude of Molina...particularey any mental health protocol. Shocking! and potentially harmful. 100% incompetent/ negligent. I was transferred at least 8 times, plus "call-back" numbers...simply trying to obtain a 10-15 minute appt with a genuine MD, specializing in Psychiatry. ALL I require is the continuation of existing meds prescribed by my last Dr. What's so hard about that? I spent from 11:30am to 4pm exhaustively TRYING to connect to a legit psychiatrist's office to make a simple appt!!! What the hell is wrong with you people?!? i USED TO TRUST YOU. 4 1/2 hrs is LONG ENOUGH!!! I've been patient, mindful of my tone, complimentary of stellar customer service....though lacking in results. You should be ashamed!!! I miss my PPO!!! You suck!!!!!!!

Care quality leaves a lot to be desired ! This clinic was GREAT before FHC took it over ! It seems…read morelike they just want to increase the number of appointments they can charge for!

I became positive for Covid and on referral, called this clinic and was given an appointment the…read morevery next day for IV Monoclonal Antibody treatment. Anxious upon arrival, I was surprisingly taken to my treatment room immediately where history was taken and procedure explained. Dr Burke and all the nurses introduced themselves and quickly put me at ease. They checked on me multiple times to make sure I was ok then finally discharged me with a gift package of 2 home Covid test, N95 mask and a pulse oximeter. Wow! As a doctor myself, I cannot express my gratitude for your compassion, professionalism in making the experience most uplifting and healing. Thank you

This location is very weird in the way that everything is located compared to other Kaiser…read morelocations. It seems like it may be easy for someone to get lost. I had lab work to complete, but didn't even bother doing it, fearing that I would get lost (have an anxiety disorder). As I could imagine, someone could easily get lost here, so the only improvement I would make is to have proper/clearer signage available to make navigating the facility easier. As I was walking out, people WERE confused and didn't know where they were going. They were walking around in circles trying to find the area they needed to be in. It was my first time here, so I couldn't point them in the right direction other than what the signage pointed out on the wall. The quality in care is great though. Dr. Atkinson answered all of my questions and diagnosed me fairly quickly. He also let me know who I needed to speak to/get referred out to and sent the referral out without issue. His nurse, Jacqueline was sweet and made me feel very comfortable.

Came in for an appointment, first time patient with Kaiser in San Diego. Complained of chest pain,…read morewas told to get an x-ray and EKG downstairs and would get the results in an hour or so. Dr. Nguyen never called, and it's Friday so I probably won't hear back until Monday. Hopefully it's nothing serious. He also mentioned he had gone over the 20 minutes allotted to me. I've never been told I had a time limit for a doctor's office visit.

Kaiser is the worse insurance. I repeatedly asked 2 different Primary care providers to address my…read moremental health concerns but never told me that they dont offer wrap around setvices and they dont intercommunicate with other departments. I spoke to 2 different phone representatives setting me up with appointments after ward I wad told by COURTNEY L MORRIS psychiatrist that they dont do leave of absence request. So I said what was the point of this appointment? Kaiser needs to stop billing insurance for services that are not needed ..... I was given false information and went through a appointment that did nothing to reach the purpose of the appointment so yes COURTNEY L MORRIS you did get cussed out and I did become erratic because Kaiser is not following through with what services I'm requesting of them and COURTNEY L MORRIS if you can't see that your part of the problem.

If you ever have the pleasure of signing up for Kaiser insurance, save yourself the hassle & DON'T…read moredo it! I was charged for a pap smear that is suppose to be covered for free. I unknowingly paid the bill (to avoid being sent to collections) & now I'm calling for a refund-- their response "once you've paid a bill we don't refund". The staff is nice but Kaiser as a heath system is completely unethical. Oh and if you go for your free physical -- you'll be charged as well if you bring up any health concerns.

Absolutely the worst clinic I've ever been to. The staff is clueless, they randomly schedule you…read morefor appointments without telling you at times that are impossible to make, then they ignore your requests for referrals and it takes them weeks to even communicate back to you. It is a total shame that people on medi-cal are forced to deal with such horrific service and healthcare. I would not recommend this clinic to anyone.

I was received by ROSITO . He was such a kind and patient…read moreattendant at the reception desk. Here to give a 5 star to ROSITO, But the Doctor called Lucas Burton was cocky and I didn't like him at all . BE KIND AND BE HUMBLE TO OTHERS , THATS WHY YOU ARE AT THE PROFESSION YOU ARE , TO FORTIFY YOUR WEAKNESSES IN THE CASE " YOUR LACK OF HUMBLENESS ". Thats on response to your thought : " thats how easy it is to take money our of people's pockets on the medical business " .

FREE PARKING WITH VALIDATION----park on the first floor and be sure to give them your license plate…read morenumber AS SOON AS you check in. Pop up to the second floor via the elevator, or stairs, and you have arrived. Due to a Christmas layoff, I lost my regular insurance back in December. Thankfully, I now have a temporary insurance that allows me to be seen at Hillcrest Family Health Center. Amen to that! I recommend making an early appointment, as this place can get quite busy as the day goes on. There is plenty of seating in the waiting room, but it's possible you could get an unfavorable seat, or not a seat at all. The young ladies at the check-in station have all been very nice, which is much appreciated. Also, there is hand sanitizer at the check-in station which is also "so fresh and so clean". Aside from the aforementioned, I've been really pleased with the ability to get an appointment with very short notice. Once I was able to make an appointment within 2 days, and another time I secured an appointment in about a week. Also, each time I've been seen, albeit early in the a.m., the appointments have been punctual. No waiting around leaving plenty of time to move on with my day. I also like that they have a lab that shares the lobby, making it a breeze to get your blood drawn after your appointment. I was able to knock out the appointment and the blood draw in no time. What I haven't been too fond of is the follow up on referrals. I was told that I would receive a follow up call about two referrals that were placed during my initial visit, but they never called. Thankfully, and more importantly, the referrals did get placed, so all I have to do is follow up with the referral locations. The other slight concern I had was that the NP that saw me during my initial visit, didn't really provide a very caring or investigative experience. What I mean is, it was more of a touch and go or check the boxes kind of interaction. To be fair though it was an initial visit and they are a traveling NP, so they sort of mentioned that I probably wouldn't see them again after the blood work. However, I did end up seeing them on my second visit, which was what I would call a more thorough and patient interaction, which I very much appreciated. Thank you for that. Thank you to everyone at HFHC!!! It's a tough job, in a tough economy, in a world full of madness, so I'm thankful for being able to have healthcare and get some relief. Don't forget to tell your loved ones that you love them. Be safe out there y'all.

Dr.Hoppel is an amazing doctor she is kind, friendly and very warm, Any patient who gets her is…read moreblessed, a very empathetic and compassionate person.

Great job to Mission Hills Post Acute Care on their skills fair! It really shows their dedication…read moreto improving skills and making learning a priority. You can see how much they care about giving good quality care to their patients.

Terrible!!! STAY AWAY FROM THIS PLACE! Where do I begin? My…read morefamily member was transferred to this place for about 3 weeks. They were sick with stage 4 cancer. The staff doesn't check on the patients because they're too busy in the hallways laughing and scrolling on their cell phones. Some have a hostile attitude, unfriendly attitude. Don't know about you, but I want people with positive attitudes around me during my healing. They made my family member so sick. The food was so repulsive that they would rather not eat, and it seemed each time they did eat, they would get sick hours later and food would not stay down. My family member began to experience shortness of breath. Turns out they had fluid building up in their lungs and pneumonia had developed. These people did nothing more than put him on oxygen without even checking to see what's wrong with him, a band-aid over pneumonia, if you will. The place looks pretty dirty. I didn't ever see housekeeping come into my family member's room. They put plastic bags over the vomit bins for patients and will leave the fluids that have been coughed up from the day before and napkins, they don't dispose of them to try and maintain sanitary practices. Also the parking lot is pretty small and there are 2 designated spots for employee of the month. There was no street parking and no spaces open (interesting because all visitors spaces were taken but no visitors seen) and I parked in the employee of the month space. Some lady pulled in a work van and was trying to block me in the parking lot when I was leaving, incredibly unprofessional. The priority is patients and visitors who come to visit their sick relatives, not staff, I'm sorry. I fear for the health and safety of the patients here as far as the food, cleanliness, negligence to health care and hygiene. These people seem to be lacking in many aspects, and this facility as a whole. This place is insufficient in providing a healing environment for its patients. I know these places are not perfect but this place is definitely low. God help these poor patients in their care.

I have had some rough experiences in the past at other establishments, but this Kaiser Permanente…read morewas so wonderful. Especially the ER Department. The service and assistance I received was great, informative and they really tried to help me. They ensure I was treated properly and did everything necessary to figure out my symptoms. I appreciate the effort and making me feel comfortable. The building is super clean, spacious and they have plenty of nurses as well as doctors to attend to every patient.

Nice people, volunteers and staff throughout this Kaiser location. The cafeteria is great and…read moreplenty of seating to hang out whether you are waiting for your appointment, pharmacy pick up, or whatever. The staff at check-in was helped and even though I wasn't feeling well they put me at ease and kept my mind off of the pain for a bit. Love a good sense of humor and appreciated them joking with me a bit. Plenty of parking and excellent care!!!