While this is second-hand information (my brother observed this, not me) I am having him read this…read moreto make sure I got the story straight. He has no ties to Fairfax other than me, but I do. I love this town, and I know that things like this matter to our community. My brother brought my vehicle in to Tinker's Auto on 7/21/2020 for an oil change and state inspection. It was the first time I'd brought a vehicle to them, but knew they were a newer business and wanted to support my neighbors. For full transparency, my car didn't pass inspection. They didn't charge me for the inspection either (which was a pleasant surprise and I really appreciated)! So this review has nothing to do with that. One of the owners, Nickie Tinker, was at the front desk. There are bags of locally-sourced popcorn that customers can purchase. Another customer was at the desk talking to Nickie about this while my brother was waiting, and Nickie starts talking about how when she was a kid, they used to call the burnt popcorn kernels "niiiii---- heads". She didn't actually say the word, but turned to my brother and said "What were they called?" She was trying to get my brother to say it for her. My brother, not wanting to engage, said "I have no idea what you're talking about". Nickie then half-said the word again, and said something to the extent of "We're not supposed to say that any more." After my brother recounted the story to me, I posted on Facebook to (my friends only) asking for advice on how to handle this. Someone evidently told Nickie about my plan to publicize my brother's experience. She called me via FB messenger twice on Sunday (7/26) before 9am, and then wrote me a message (see screenshots). It is clear that she doesn't remember what she said that day. But she does recount how that while she is not a racist, she does condone racist conversation in her place of business. If you don't take issue with this sort of thing, by all means, give these people your money. But if you expect better from your neighbors, maybe choose to have your vehicle serviced elsewhere.

This is the person claiming racism at this garage (Tinkers)and she wasn't even there to verify what…read morewas said.

After an accident seriously damaged the rear door of my Dodge Caravan, friends and my insurance…read morecarrier both recommended Waine's. They gave us an estimate that the insurance promptly approved, then ordered parts. The car was drivable, so I drove it until the parts came in. They gave me an estimated time needed for repair which was accurate, and kept me informed of progress. When I got the car back, the repair and paint job were impeccable and the car had even been cleaned and vacuumed. I highly recommend Waine's for fair pricing, excellent work, and a helpful and courteous staff (shout out to Candy). Should my car need any repairs, I will call Waine's.

If you ever need body work, go here. Even if you're not nearby, it's worth it. I brought my Evo IX…read moreto Roy Waine's right during Covid, when parts were nearly impossible to get. Not only did they get the parts they needed from Japan, they had the car done at the same time, and price, they said they would. Very friendly folks and quality work. 5/5.

Just had my Balljoints replaced an they didnt have the correct tool so they took the tool they had…read morean modified it to work so now they have a special tool for balljoints for BMW's. It was a little longer then planned but that's because of the tool issue and finding two ball joints for my year. Either way they always have treated me right an are honest. That's the most important when having a car serviced. I'd rather know I need this an that instead of them just overlooking it for my pockets sake. I prefer safety over money anyway this is the 3 year they have worked on my cars and I recommend them to anyone who asks. I'm not saying they're perfect because it doesn't exist at any shop it's impossible so I don't care what anyone says they have always been a great company. If he can't do the work he will know of a place or two that he can recommend. Stay safe everyone

A great team! Easy to work with, awesome service! Reliable,…read morefriendly, informative & priced right! I came in on a Saturday morning and only had to wait a few minutes before I was taken in and before I knew it I had my car back!

Excellent customer service and follow up. It's hard to find a mechanic like this garage. Always…read morequality work.

I had brought my car here a couple of times. With no real complaint. However, today I was driving…read moreand noticed my oil was low. I open my hood because they broke the latch and didn't repair it. Along with a lot of plastic material under the hood. So I was left, needing to access the engine and not being able to. I drove it to a nearby shop and they had to use pliers to open the hood. They even stated that that should have been fixed. Clearly no one since J&L has accessed the hood as they wouldn't be able to even open it! And J&L Service Center was the last one access my engine. They denied accountability. Had they owned up to it and simply fixed it I would not be so angry. I understand things happen, that are often out of our control, however, they didn't inform me that it happened and simply sent me on my way with it. Dangerous and irresponsible. J&L .. I trusted you.

I got my Colbalt from Dan a few years ago. His cars were very affordable and in great quality. I…read morehighly recommend him and the work he does on his Colbalts.

Needed a part for my 18-year old car. Happened to be in Fairfax yesterday, so I dropped in,…read moreexpecting I might have to wait awhile to be served. But they sprung into action, as if I'd had an appointment. Staff were attentive, friendly, and found just what I needed. I will be back!

Just bought a tailight from here. Great price and exceptional service. Would highly recommend this…read moreplace! Dennis who helped me was great!

This place is super amazing. I was able to make an appointment get right in and they were able to…read morefigure out what I needed done and get it fixed. The price for fixing something saved me so much money. One of the workers Chris was super amazing.

We recently had to get state inspections completed on two vehicles and some minor repairs to one of…read morethem (in order to pass). Work was competent and easy to work with. When we had to return for a rein spection we were told to just "come back any time after a week of driving so the codes reset" and we did. It was that easy to get it cleared through inspection. Good Service, Good people, worth your business.

We had a terrible shopping experience here. None of the people we interacted with listened to a…read moreword we had to say. Their weird sales tactics are not going to get me to buy a car - they definitely made me want to leave that place ASAP.

My husband and I had a great experience at this dealership. Everyone we met was very respectful,…read morefriendly, and helpful. We had a few vehicles picked out before we arrived and were able to narrow it down to two. There was no pressure what so ever between the two vehicles, and we appreciated that (it was a tough decision). We are very happy with the vehicle we chose; 2019 Nissan Frontier SV (my husband's 3rd Frontier, but 1st with this dealership). Brian Brady the sales representative, Trevor Lamson the Finance Director, and David Miller the Owner were a class act. They were very easy to work with...fair with not only the price of the vehicle we purchased, but also with our trade-in. We will definitely be back in the future and will be sure to recommend them to our friends and family. A sincere thank you to the entire Nissan of St. Albans team!!!