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Cool Springs Gastroenterology

1.0 (1 review)
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People searched for Gastroenterologist 196 times last month within 15 miles of this business.

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Craig Ennis, MD, Gastroenterologist

Craig Ennis, MD, Gastroenterologist

3.1(10 reviews)
50.4 mi

Great customer care! This was my first visit -Consultation with Dr. Ennis-a spirit of excellence by…read moreall staff. Efficient and effective.

I've enjoyed my association with Dr Ennis in the past, but today changed all that. I had a 2:20pm…read moreappointment with one of his PA's in order to have a prescription refilled. I waited at the receptionist's window for a few minutes while she checked in an English challenged woman. their conversation was difficult because of the language barrier, but I stood there patiently. When she left the window, the receptionist "greeted" me with "NEXT!". I chuckled and gave her my name. she stated "you had a 2:20 appointment and we only hold the window for 10 minutes, would you like to reschedule? I looked at my watch (an Apple Watch that's know for it's accuracy) and so help me, it was 2:31. I replied that if you're serious, then no, I don't ever want to reschedule with this practice. And I won't. I wish I had noticed her name, but I felt it best to keep quiet and leave. She was not, at all, pleasant, to say the least. Fortunately, these Dr's are a dime a dozen and I will spend my money elsewhere. The irony of this is that anyone that has ever been to Ennis's office knows that it's not unusual to spend literally hours waiting to be seen. If this 10 minute policy is their way to crawl out of that hole, it would have been nice if they mentioned it in the many, many texts and emails they sent out reminding me of the appointment. I've long been a positive voice for Tennova hospital, but this will sure temper that. Practices like this will help Tennova earn their just reputation.

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Craig Ennis, MD, Gastroenterologist
Craig Ennis, MD, Gastroenterologist
Craig Ennis, MD, Gastroenterologist

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Cool Springs Gastroenterology - gastroenterologist - Updated May 2026

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