My husband and I pull up (around 12:40pm) to order a chicken strip tray and a honey mustard wrap and Cajun fries. The drive thru worker is obviously high on some substance because she duplicated our sides and forgot our fries. It's each time my husband comes to this location that they always get something wrong, never a day where you can get a full correct order. Worried about your workers having their phones instead of making sure they're competent enough to put fries in a bag. read more

The food would be amazing if everytime I went my order was given to me the way I ordered it especially if I'm paying close to $40 I was overcharged 2 weeks ago but no worries there disputed that charge and got it back for the incompetence of a greedy employee This one employee needs to be fired this would be the 4th I go here to see this same person working and continues to mess my order up Woman in the second window with braids African American works overnight shift needs to be fired doesn't read the orders correct asked for a plain slice of cheesecake to come home and find chocolate on my cheesecake IM ALLERGIC TO CHOCOLATE !!!! She needs to be fired cause she is the one that keeps messing my orders up and had the nerve to serve me chocolate instead of what I ordered read more

You get what you pay for. The fries had a dash of season and my sandwich was slapped together but for that price what do you expect. The place has kids trying their hardest management definitely lacking. The milkshakes are clutch tho read more

Cook Out - Regular Spicy Style Chicken Breast Fillet tray - Burgers Near Me - Charlotte, North Carolina

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served me completely flat soda with no ice. went back and refused to wait in another long line. (Already waited 10 minutes )They liked to have one person working maybe one now in the back. how do you screw up a fountain drink is beyond me read more

Great option for late night dining but it may take a while to get your food if you're in the drive thru. This is probably the #1 spot after club hours so be prepared to wait. The food is okay not A1 but it does what it needs to do.... satisfy that hunger. read more

Our experience here was horrible. We ordered the same thing 3 different times and explained to the worker at the window what we wanted. After clear explanation, we received the same incorrect order every time. We never even received what we actually wanted. Very frustrating. I don't know how simpler we could've been. I will definitely not be coming back to this location again. Very disappointing. read more

Sausage pattie burger. The fries were warm. What happen to this cookout location? It use to be worth the drive. No Thanks read more

Cook Out - Burger - Burgers Near Me - Charlotte, North Carolina

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Never get my order right i ask for a cheese quesadilla cook out tray and it always come with chicken bro i dont eat chicken

I live in the birthplace of In-N-Out, so trying out other, regional burger places often leaves me sad. But Cook Out is the real deal. Their burgers taste like..... beef. And the fries taste like ....spuds. That shouldn't be a revelation but it was wonderful to enjoy a simple meal done right. And the chocolate, walnut shake made for a delicious, unexpected surprise. I'm comin' back Cook Out. I gotta try a burger Cheddar style. 2013 #160 / 365 read more

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My food always comes out under cooked or wrong at this location!!! I'm too tired to go all the way back there now ! Check your food before you leave ! Sooo hungry and disappointed read more

Cook Out - Burgers Near Me - Charlotte, North Carolina

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Horrible service after they messed up my order and the manager was not apologetic at all. Very slow service and ended getting a refund and going to a different location definetly wouldn't return. If i could rate zero stars i would as the manager could have handled this way better. Waited over 15 mins for them to correct the order which lead to the rest of my order being cold read more

they got our very simple order wrong , and when we asked them to remake the burger THEY got wrong , they just wiped everything off and re wrapped it. the lady at the window had a horrible attitude, and was impatient. not recommended. read more

First the speaker was not working well and the employee had an accent and it made it very difficult to understand him. That being said, I ordered a burger with chili, slaw, and cheese, onion rings a coke and a chocolate chip milk shake. My burger was PLAIN! Just cheese. The milkshake was chocolate. At least I got my onion rings right. I feel like they don't care if you get your correct order because you drive away. Which is my case. I was on my way elsewhere and coming back is to much of a hassle. Get it right. Repeat the order to the customer at the window face to face to make sure it's correct! Thanks read more

Literally only have one drive thru open and have people lined up in the other one for AT LEAST 10 minutes before they come over the speaker to tell them that the line is closed and they have to drive around. Why not just put a cone or a sign to let them know it's closed? read more

Stayed on this line forever meanwhile everyone else got served from the other lane. Y'all should pay more attention instead of laughing and texting......took my business somewhere else read more

I waited over a hour for my food & my burger came out like this I threw it away an ate the rest of the stuff I got. read more

Cook Out - My burger is i don't even know this is trash. - Burgers Near Me - Charlotte, North Carolina

Awful customer service or none existing. The wait is 30 minutes. They don't greet you or acknowledge you for about 5 to 10 minutes when you finally get to the window to pay. Sometimes you can't make out what they are saying. They can be down right rude and the grade isn't that good either. read more

30 minute wait from ordering drivethru to window. Got home and found none of the sides on the tray were present. Person taking orders cut me off when ordering my shake and didn't take the full flavor order. I asked for honey mustard at the window, No sauce in the bag. This location is garbage. Check your bags. The only redeeming factor is the small percentage of the food they give you, out of what you pay for, is delicious. read more

Cook Out - Burger tray, corn dog, and Cajun fries - Burgers Near Me - Charlotte, North Carolina

If you are looking for cheap and fast this is the best place to go. If you are looking for healthy then keep looking. You get a good amount of food for a low price. I love their chicken tender sandwich tray with two sides if I'm extra hungry I'll get a chicken wrap as a side if not double fries will do. Plus you get a drink if you order a sweet tea you get a ex large one with the tray. They also have great customer service! read more

This is literally the SLOWEST cookout I have ever been to. I have been here twice and each time I've been the service has been absolutely slow and the employees have been rude. I pulled up to the window and not only did the employee read out my order incorrect, they ASKED ME if I knew how much it was after I told them my correct order. Then proceeded to tell me as they were hanging my drink that there was no ice. read more

Rude. I was having a bad day just trying to get a chicken quesadilla and the lady at the drive through today was so rude for no reason.

Even though there is usually a long line, there are two drive thrus which helps a lot. Also you can get a lot of food for cheap. I love the milk shakes. read more

Cook Out - Burgers Near Me - Charlotte, North Carolina

I have had a great meal from cookout they got my order right and they serve great food my only pet peeve is the time limit they are a little slow but I understand read more

If I could put zero stars I would I ordered cheese Fries food was Terrible only thing that was ok was lady at the window was very nice but I would not feed this burger to a dog and. My wrap had brown lettuce read more

Cook Out - a hot dog and french fries in a styrofoam container - Burgers Near Me - Charlotte, North Carolina

I ordered a m and m milkshake and they gave me reese cups. I bought it for my 6 year old daughter who is allergic to peanut butter . Luckily the mom intuition in me told me to test it first and it was full of peanut butter . They are extremely careless here that it almost caused my daughters life . read more

Broooo the service is elite here, I dreamt of the lady that rang me up she was beautiful inside and out

I asked for a big double burger with cheese ketchup Mayo and lettuce. The only thing they got right was the lettuce and cheese. I got a single patty that barely covered half of the bun and such little ketchup and Mayo I couldn't even hardly see it on there. I'm surprised y'all look at that patty and say yeah that's good enough, and then not even give me a big double like you charged me for. Last time ill be coming to this cookout read more

Cook Out - Burgers Near Me - Charlotte, North Carolina

Asked for a burger with everything on it EXCEPT ketchup. Guess what? They put only ketchup on my burger. Then they said my card wouldn't work so they keep asking for different ones cause there system was slow. Swiped my cards at least 5 times when they should have acknowledged it was there system. What a joke this place is. read more

I went to this Cook-out on Feb 25, 2022. I emailed the company immediately of my issue on the evening of Feb 25. I wasn't in a position to go right back to Cook out yet I still wanted to document my incident. I go back to Cookout the following morning around 11:30 a.m. I asked for 2 dbl burger trays and tell them at the speaker that I need to pay for one tray and speak to the manager abt the other tray. The young man said I had to get out of my car and go to the walk up window to speak to a manager. That made no sense. I drive up and now I'm at the paying window and I'm asking the young man what is the managers name. He said I don't know the managers name not once but twice. Then I said how can you not know your managers name and he finally said J. Another man then stood next to this young man and I said are you the manager. The manager confirmed he was and I asked for his name which he said Julio. I explained my situation on why I was asking for a replacement and I even showed him this ridiculous burger. He immediately said that I ordered a single burger and I corrected him saying no I ordered a dbl burger. He then said he couldn't replace it unless I had a ticket even tho I had the burger in hand. Reluctantly, I went home and got the ticket from the trash. At this point, I requested a full refund for the one meal. He looks at the receipt and sees that I was correct abt what I truly ordered. He then said he needed the food so I handed him the burger. He closed the window and had $4 dollars in his hand once he opened the window back. I tell him that I paid close to $8 and ask for the rest. He said no bc I didn't bring the fries with the money still in his hand. I said ok I will take the $4 and just get the rest from corporate. He said oh well get it all from corporate then proceeded to stick his middle finger up at me. I was a second two late on recording however I snapped a pic of him as his middle finger was going up. I immediately begin recording him and he begins to blurt out lie after lie. He takes it a step further, looked directly at me saying that he's going to call the police and tell them that he feels threatened for his life, I might kill his family and he's afraid of me etc. Does this sound familiar? I am an African American female so in Julio's mind the police will be on his side once he calls and says he's in fear of a black person. In his mind, I will be mistreated or even possibly killed by the police if he claims to be in fear for his life. This translate to the police to come armed and ready for me bc I'm dangerous. What he failed to realize is he is Spanish decent. He's a minority just as I am so I didn't react to his ignorance. I said on my video that I didn't threatened him or his family and to call the cops. He pretended to call the police so I called. Once he realized I was on the phone with the police, he eventually gave me the $4. I immediately called Cook-out customer service back bc the first time I got a voice-mail. I was able to connect to a live representative who said she'll mail me a check/refund my purchase. I agreed to that and she passed my information on to the district manager. The district manager called and I told him the same story. His response was I'm going to talk to the guy. He said if Julio stuck his middle finger up at me that's grounds for termination. He didn't have any follow up questions for me. He didn't say anything abt checking cameras or which window this took place at or ask me for a time frame of this incident which made me suspicious to if he would truly check cameras. I inquired about cameras being at the drive thru and he said yes there are cameras. He then said they'll check the cameras however the tone of how he said it just wasn't convincing to me. He ended our discussion with saying,"Yes again, I'll talk to the guy and I apologize for his behavior." Well "the guy" aka Julio needs to be exposed and removed from this company. If I was a different type of individual, the encounter could have ended very differently. Julio needs to terminated before he gets hurt or hurt someone. His disgusting behavior shouldn't be tolerated esp while dealing with the public. For him to then pull the I fear for my life police card on me is as racist as they come. Mental illness nowadays is being discussed more however Julio has no idea who he can trigger by treating ppl like pure trash. I'm sharing my story so you can be aware especially if you are a person of color/african American. Julio has my receipt information as he didnt give my original receipt back. He can look up my personal information bc I used my debit card. By the way he acted, I'm sure I've angered him even more by complaining to corporate. Therefore I want my experience as public as possible and to also shine a light on this ignorance with the hopes of stopping him from doing this to someone else. I personally wont be back at that location. Thank you for listening. read more

Cook Out - This Julio the manager and he treated me like pure trash. Unfortunately I can't upload the video showing his disgusting behavior - Burgers Near Me - Charlotte, North Carolina

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they have never got my order right, every single time. it used to be good, but now it is over.

Not bad at all. Wasn't expecting much but the food was surprisingly tasty and I enjoyed it. The burger had that real "cookout" taste and I was happy I decided to try it. Plus you get a hell of a lot of food for a cheap amount of money. read more

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Bro I waited in line for 20 minutes just for them to forget my food. Our corn dogs are fuckin roasted and split LOL. Staff is always rude here too. read more

I will never come to this cook out again. I have never been treated so awfully by any fast food place. I waited 15 minutes in line before getting to the window which is fine. But as soon as I got to the window she said "let me take your order" and I said I'd like a cookout tray and then I had no response for another 10 minutes. No "I'll be right back", nothing. And I could hear the workers conversations through the mic. I waited in my line while 9 cars passed me in the other order line. And I had so many people behind me, I kept saying "hello" into the mic and no one would answer. So I drive up to the window and no one opened it and there was no one running the cash register. I waited another 10 minutes at the window so 30 minutes total with no response!!!!! For the girl to come back and roll her eyes at me with a death stare and say she can't take my order at the window. And I told her the situation and she looked at me like I was insane and closed the window and took the order behind me. I left after waiting a total of 45 minutes and got no food and it was only 10pm. read more

Food was just as I remembered it! Came down for my Husband's birthday weekend and stopped here for something fast and cheap. Not bad at all! read more

Cook Out - Burgers Near Me - Charlotte, North Carolina

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AVOID this location !!! I am a fan of cookout don't get it wrong but this is probably the WORST location in Charlotte . You've been warned . I don't understand why they keep hiring these ghetto mfs who don't know how to properly speak to people Everything from the professionalism to the food is off at this location. They take forever to come on the microphone and take your order. every other location I've been to is way faster . I honestly feel that if they had a different staff it would be better. But you have the employees playing with each other while taking orders I really hope they take this review serious read more

This was my first time eating Cook Out and it was awesome! Only down side to this location is it's either drive through or order at the window & sit in your car. Nice staff too. read more

I wish 0 was an option. I have been trapped in line for 30 minutes bc the speaker is broken and they didn't close the lane. 3 cars have made it through while they other lane has probably been 10. Whoever made the decision to leave the lane open deserves to be fired. Never again. Not so much as an apology at the window on arrival. Nothing just acted like this was totally fine. Total wait is approaching 40 min and still no food and all I ordered was plain hot dogs and chicken nuggets. read more

Just left the drive thru and the young girl at the window had her mask covering her chin ? Damn I like the wraps but not with COVID 19

look. 45 minutes in line to get food. worst service of any restaurant ever.

Cookout has great burgers, an incredible variety of shakes, and about the best side combinations you can get. The folks at this location are friendly, quick... and they know how to take care of putting together burgers for a hungry guest! I'll also add the burgers are tastier/fresher than some fast food places I've tried out there. I'm glad Cookout is always nearby in North Carolina. read more