Nate was extremely helpful and made the experience great. Would recommend coming backing.read more

Three times in a row now we've gone in for tire service and had either cross threaded lugs or…read morebroken studs. I'm not sure what ape they have back there cranking down the lugs to 400psi or what Nascar pitboy wanna-be who doesn't know how to start the lug with his hand, but they clearly don't care. Sure they'll pay to have it fixed, but Id rather not have to spend 1-3 days having work done on a vehicle every time I go in with a flat or rotation. Unprofessional, untrained. A copy paste reply isn't going to help, you had more than 3 chances to get the issue straightened out with your employees and management. I will not be back regardless. This is a bad business.

I took my car in to have it serviced and the tire pressure checked. Roger took care of everything…read moreincluding visually inspecting it while it was up on the rack. Roger is very personable, as well as knowledgeable. I would not hesitate to recommend him for all your auto needs. Just one caveat, be sure to bring cash. I didn't know in advance, so I was unable to get more services. I will get them next time since I do plan to come here again.

I really was impressed with the owner who helped me out so much. I was just visiting UCA about a…read moreposition and I believe the Lord led me to get help with an unexpected repair. Really enjoyed getting to know this shop. Thanks again.

I took my car here for a new ac compressor in 2022. Was told that the only way to get the warranty…read morewas to get a new condenser as well. I agreed and they put it on. A week or so later, I'm back in there to get a second compressor because they overcharged it with freon and burned it up. It works again for about a week before it goes out again and I am so frustrated that I don't take it back to let them look at it until this year. Choosing to suffer through the heat wave of '23 with no ac simply because I didn't want to deal with the rude guys at the desk. I only returned this year at the urging of a coworker who agreed to come with me to attempt to get this sorted. They said that all the parts were lifetime warranty which was another reason I chose to go back. They found a leak in the system and replaced a valve as well as recharged the system. It worked. Until it started blowing hot again. So, today, the same coworker and I take my car back to get them to look at it. The guy who gives it a look this time accused me of taking it to another shop all because the condenser - that they put on in 2022 with the original compressor- doesn't appear on their records. I told him that I hadn't taken it to another shop but he wasn't believing me and essentially told me that my warranty was void. I will not be returning to this business. And I will warn everyone about this experience.

It was a Saturday, so it was busy. We had a great place to sit and wait. I listened to the…read moremanager wait on customers and on the phone and he was great!! I was impressed. Then they texted me husband Monday, to make sure everything was ok with our tires.

I decided to take a chance on Budget Automotive after reading on the Conway Chamber site that…read moreHonda's (my make of car) were among the specialties of the shop. I had an exceptionally positive experience with Kenny, the owner and mechanic. Kenny seems to be very competent and was a good communicator while my vehicle was in his care. Admittedly, I'm no expert in automotive costs, so after receiving my bill for a replaced front axel I followed up with a man more in the know: he confirmed that I had indeed received a very fair price for the parts and labor. I've taken my car to Austin Bros. in the past, but will probably bring it back to Budget Automotive next time it needs servicing!

My son was driving home to California from school on the east coast. When he passed Little Rock his…read morecheck engine light started flashing. I found Budget auto on yelp and gave him the address. They looked over his car and determined what the problem was and that it needed repairs. Rather than try and make a few bucks off a college kid he told him that although it needed repairs it could wait until he got home. Didn't even charge him for checking over the car. Wish this shop was in my neighborhood. Thanks Budget Automotive.