Today I check my statement at CCU and found 2 deductions for ComED. One for what I owed them for monthly service and another for $207.58. First called ComED and they confirmed that the amount for my monthly service went through as for the $207.58 they had record of that amount and told me it was CCU problem. Called CCU spoke to some on in accounts and was told I would have to speak to someone in fraud. He supposedly forward the call, I waited on hold for 30 minutes and was disconnected. My wife than took over and got to someone and explained what had happened. It appears that it maybe a ComED issue. So my wife was told that CCU would be getting back to her in a couple days. Let's see what happen. Now my wife and I were with Meadows CU since about 1988 almost a lifetime. The people at Meadows were always very helpful and very courteous. Many of them were there for a long time. After CCU took over everyone left. Since Consumers Credit Union bought Meadows CU it seems like it has been one car wreck after another. With 1 star reviews for service it will take a complete overhaul to win the J D Power award. If this issue isn't fixed I thinking about emailing Lisa Parker. Just received a phone call from CCU that the $207.58 had been put back in my checking account, Thank you SC. I raised this review to 3 stars. CCU needs to look at the way they treat customers. When there are no customers there is no money to pay employees and expand the business. read more

This institution used to be amazing but now it's beyond terrible. No one there knows what they're doing. I constantly have issues with being able to use MY MONEY. I've had 3 or more instances of them declining my transactions on my debit card because they think they are fraudulent and then because of this I am no longer able to make the purchase. I never asked for the fraud detection for a larger order. My most recent decline was for a $600 online Walmart order. Because Consumers Credit Union declined the purchase for fraud now Walmart won't accept it unless I go through the process of getting the card unblocked. Overall no horrible institution and I will be actively looking for a new banking service. read more

Terrible banking institution. Believe all the bad reviews. Agents do not explain policies and don't care that they do a poor job explaining them. Their policy to customers is "tough deal with it". read more

I've noticed several questionable practices with this bank. Changing an autopay account to the correct one is extremely difficult and nearly impossible to handle online without speaking to someone. When I call, the automated system immediately asks for my full Social Security number to verify my identity. Given the risks of scams and fraud, why would a bank's automated system require this? While I understand the need for live verification after initial questions, it seems reckless to ask for such sensitive information automatically. They've also been withdrawing from an old, inactive account for autopay, despite me providing the correct, current bank details in my profile, which is set as my primary account. They continued to deduct from the wrong bank until I called again. They seriously need to improve their business practices. read more

Consumers Credit Union - Consumer Credit Union Logo - Banks & Credit Unions Near Me - Schaumburg, Illinois

I started an account about 7 weeks ago. Since then their digital banking has been down 3 times (this last time for 3 days!). I wrote a check 3-6-25 from my old account in Wisconsin for over $500,000, was emptied from my old account next day, yet I did not have access to my money until 3-18-25. To get the higher interest rates you have to jump thru a lot of hoops. I wanted to support a more community minded financial institution, (my DIL works at a credit union, not this one) but this is unacceptable. I'm moving to Win Trust. read more

worst bank I've ever dealt with. they never answer their phone or chat. when they do they ask 9 or more security questions. save your sanity and bank elsewhere read more

Since my review in November of 2024, things have gotten even worse. if a zero star was available, I would give them zero. I was co-signer for an automobile for my son. He had his automobile seized by the police. The court released the car to Consumers and it took them a year to retrieve it. in the mean time, I made every payment and kept the account up to date. it did not matter. Consumers trashed my credit. Consumers also charged forced placed insurance on my account which is unbelievable considering the car was released to them and it took them a year to retrieve it. Consumers does not care about their customers. I communicated with them time and time again and I was never satisfied with the outcome. I have disputed their reporting over 5 times to help my credit. They reported a late payment which was not true. This organization is the worst. Don't walk from this organization, run from them. If there is any need for a call to them to fix a problem, plan to be on the phone for a minimum of 30 minutes and to be disappointed at the completion of the call because the folks answering the phones cannot do anything that requires a decision. read more

Poor at best I can't get my account balance, consumers credit union changed the company that services the investment accounts and haven not been able to view account balance for about 4 months. read more

Beware of car loans. lady sneaks in payment insurance with outrageous pricing, fraudulent. Didn't notice for 10 months and added up over $2K. Very deceptive practice. Called them out on it and they never even bothered to respond read more

Poor fraud protection. My debit card was stolen and used at a retailer over one thousand miles away. Consumers was unwilling to do anything to seek credit back. I cannot trust them with my debit card spending when they do not protect their customers from fraud nor take any steps to make their customer whole. They mailed me a denial letter and said the decision is final. Poor customer service. When I called for details consumers was actually unaware so it seems they contract all their card operations to a separate company. read more

Apparently consumers credit union can deny you access to your money. Did a wire transfer yesterday at the Schaumburg location in time for processing the same day. All seemed well, then they called me for info that they are not entitled to, then without telling me they did not process the wire! Totally unacceptable. I will no longer be putting any sizable amount of money in their institution, as even when following their policy they may not do what you need. read more

Stopped in to the North Waukegan branch on a Saturday morning to open a checking account for my daughter and get a replacement debit card for my other. Jamie Carter helped us and it was the best customer service I have ever received! Everything was done so quickly and efficiently. I had been putting off doing this because I was dreading having to sit there for an hour filling out paperwork. Had I known it would be this easy, I would have gotten it done sooner. Jamie really knows how to take care of business! read more

Avoid like the plague -- they'll lose your money Their customer service is useless, and I can no longer login to my account. After waiting on hold for a half hour, they told me there's no one there who can help me. I asked if there was anyone else I could speak with, but was told no, I need to call the main number (again). It appears the money I had deposited with them is lost. read more

They put you on hold for more than ten minutes with a pre-recorded Public Relations campaign telling you how much they value your time. Given their willingness to waste as much of my time as possible; these bullsh$@ statements are beyond the pale. They care so much about our "candid feedback" and "sincerely value my opinion." Seriously? Does that really ever work? How stupid do you think we are? I have three final words for this company: "Close our accounts"! read more

AVOID THIS BANK They handle you money carelessly, the whole point have having a bank.. right? Security and trust and you should not put your trust in this bank no matter what APY checking rate they have, its not worth the ANGINA ! HORRIBLE Customer Service and Service in general... Mishandled my Mobile deposit, for $5000.00 first the way they handle app type check deposits is archaic, it horrible, you upload it then wait 2-5 business days to be approved and clear because the verify each check MANUALLY by person, where the majority of Credit Unions, scan them and then deposit ELECTRONICALLY ! What is this Consumers CU 2009? Have Cancer and this money is earmarked for medical expenses ! Now i cant pay them due to huge mess up by this "Bank" After the send upload it failed due. to "fraud" which it wasnt and when i tried to find out, i could get in direct contact with the Mobile Deposit Dept. I had to wait for a callback between 1-2 business days... HORRIBLE High APY is one thing but if your money is mishandled whats the point of using this bank? *****Please Consumers CU... no lame apology scripts for contact, improve your customer service ***** read more

This bank has constant technical issues and errors whenever trying to do anything other than just using the atm card. You can't change your name without a long hassle sending info through mail(what kind of online bank doesn't have simple name change available online??)Zelle doesn't work, transfers to other banks don't work, bill pay doesn't work, it's very difficult to get your routing and checking numbers and it's very difficult to use the app.most frustrating banking experience I've ever had. read more

Consumers Credit Union - The error you will see any time trying to use the app - Banks & Credit Unions Near Me - Schaumburg, Illinois

Worst consumer contact line EVER. So, of course you go on hold when first entering the queue. There's a polite voice that says to "please wait for the next available representative". After a few seconds, the message repeats 2 times. After a few more seconds, it repeats 3-4 times. If you can get past that annoyance, then it goes into a continuous loop..."please wait for the next available representative, please wait for the next available representative, please wait for the next available representative, ..." You get the idea. 20 times in a single minute, Minute AFTER Minute AFTER Minute. This is HORRIBLE Customer Service. Bless you if you can stand for this type of non-sense. I am moving my accounts. read more

Stay away from this credit union. CCU solicited me, offering to refinance my new vehicle at a lower interest so I let them. 30 days later (February 24) I made the first payment to CCU online. 18 days later I receive a call from the previous lender saying I was 18 days past due on payment. That Lender told me that the refinancing did not go through because they had not received the title from the dealer so they sent CCU their payoff check back February 8. CCU never contacted me because they were "unaware" that the check was sent back. I have a late fee with the first lender and 17 days of accrued interest on unpaid balance. CCU is not responding on providing my money back. I have a motorcycle financed with them and they send me the title, I still owe on this thing. read more

THE WORST bank I have ever worked with. I asked 4 times if the line of equity was a fixed rate and was told Yes. Of course it wasn't. Found that out the hard way a year later. They will nickel and dime you every step of the way and flat out lie to your face after you ask the same question 4 times. I would have NEVER signed if I knew the rate was variable, but that's my fault for not bringing a lawyer with me. The loan amount went from 38k to "oh it's only 14k" on day of signing. STAY AWAY. read more

Terrible customer service. They seem to want to be a bank that does not have to talk to anyone and they are succeeding. The first tier of tech suport knows almost nothing each time I have even a simple question. They did not even know any emails for the bank when I asked this morning. Read that again ... The customer support did NOT know any emails they could give me to contact someone else. This should not be so difficult to do but they make any form of contact puling teeth and half the time do not have an answer for me at all, and they don't seem to care. Same with this and hundreds of other poor reviews, they do nothing. read more

Wish I could put negative 5 stars. Most incompetent company i have ever delt with. Horrible customer service. They make you feel like your an inconvenience. Takes days to return urgent calls. Zero help. They make huge mistakes that end up in unjustified repossession and expect the customer to cover the cost of thier mistakes. I know in my situation there will be lawyers involved. Better off paying higher interest else where then dealing with these thiefs and crooks Sincerely zachary charneski read more

Recently applied for a free checking account with this bank. To my surprise my application was denied after my debt card was charged to fund the account. Prior to this I had never been denied a bank account so this was a bit confusing. After researching I decided to pull my ChexSystem report to make sure there were no issues I was unaware of. My chex report came back clean. 0 reports and there were only 2 inquires. Both inquiries were over a year old and they were business accounts specifically for my LLC. The first bank actually went out of business which is why I opened the 2nd account afterwards. Just 2 inquires and 0 reports, yet somehow my application was denied. On top of all this my debt card was charged to fund my checking/savings account that denied seconds later. This charge was never refunded. My contact attempts pertaining to this have also been ignored. Unfortunately it appears I will have to dispute this to get the money back. Ultimately I am glad I didn't end up getting an account, especially after seeing all the other negative reviews, but certainly not happy with the bewildering account denial and the stolen account deposit strategically charged before even processing the application. read more

They removed my debit card, without my authorization (on payday I might add). No notice or even a reques.t. When I called to inquire, the rep said he could see why. You have a positive balance, but it looks like your debit card was removed from your account. He said he couldn't see why or when it was remove. I was transferred to a senior rep to explain the situation or so I was told. The senior reps words were"I have never seen anything like this before". She was completely taken back. She said she would first find out if she couldn't just add my debit back to my account. Then I was placed on hold, but she didn't put me on hold music... so that was nice. She got back in the line and the. said she would call me back today and get this all squared away. No call back. so I called the customer service line. they said the automated teller said it would call me back in 30 minute. In the meantime, I got a call from Member Services at 5:48p that leaves a cryptic voice message ". call this number back". I call back 5:49. Automated tell says nobody available to take your message and puts me in a queue and tells me you're #1 in the queue... keeps repeating the message for 15 minute. Then I get a text message telling me that ConsuCo customer serv will be calling me back in a couple of minute. in the meantim, I'm also on chat with a rep.. whom also cannot tell me why my debit card has been removed without my authorization and why I cannot acces my funds or if they can provide assistance to access my funds as I was now stranded with no access to any of my accounts no food, money and a low runNing batter. so when the call does come... I ask the rep for assistance with my account... she finds my account and without saying another word says I need to transfer you to a senior rep to help you. I was like wai... 1 hour 15mins later still on hold. the chat rep couldnt tell me anything and just kept saying you have money in your account. What would you do if you could not access your hard earned money ... on payday!!!! Not the day to take an uber and get stranded. All I have to say is Inhooe you never have this experience or if you need acces to YOUR money and can't get to it. Thats a real problem. read more

Consumers Credit Union - No one even checked back. 1hr 15mins if terrible hold music. - Banks & Credit Unions Near Me - Schaumburg, Illinois

Avoid this place unless your banking needs are extremely basic. They limit how much of your own money that you can use to buy crypto, they have almost no banking locations, they returned a check that had a box that I checked on the back which said "mobile deposit only" because I didn't write mobile deposit only. Basically a bunch of hill-billys. read more

I hate this bank. I literally have mental trauma from what they did to me and the psychological games they played with my head. Took 2,000 of my money that I needed and never gave it back then Pretended they didn't see it on their end. Lied over and over. Made me call in countless times to verify every transaction and if I made it and used psychological techniques to try and make me look crazy. They are horrible and why should I pay my bill after all the abuse I took? Are you going to pay my medical bills now? Shortly after all that I started getting stalked in person,, so god only knows what kind of shady people they work with. read more

My car was totaled on 6/18/2023 and since then my insurance company has paid them the payout portion. I have been working with the GAP insurance company I have to pay the rest of the loan off. I have spoken to three I different people about my totaled car and how I won't be making payments on a balance that will be paid out by my GAP coverage. They have now lowered my credit by almost 100 points because I have not paid on an account that will be paid off. When you ask to speak to a higher up, they refuse to allow you. Theresa Gonzales gave me a false email address for the Vice Present who is named Sean R. They would not provide his last name. read more

RUN if your thinking about banking here NEW Californication ragime scams and late fees,overdraft fees you to death! I deposited money while online showed as "pending" this was at 6am and instant credit with Zelle from Chase bank later in the day I checked they tagged me with two fees for one that showed as pending and the other hadn't even showed up yet so how can I be charged a overdraft fee for either one of these,complete SCAM credit union now typical BANKSTERS,why I left finance world 30 years ago!!!!!! read more

This has a made a terrible first impression on me. They did not pay off my car loan that I owed to manufacture. They sent the check to the wrong place and now they have affected my credit. This is pure incompetence. read more

And they fail again! I wanted to get quarters for a large laundymat haul (dryer broken). I was limited because it is not a business account. I said I got them once before and she told me no I did not. Huh?! So a senior, handicapped person was told fu by a teller. Complained on the way out and woman just looked at me like I was nuts. This place just has no customer service at all. read more

These guys absolutely suck. Got a car loan from them through the dealer based on favorable interest rate. Tried to use their online banking to pay them - don't have an account, couldn't transfer funds. Tried to use their crappy online programs to link an outside account, that didn't work. Called to make payment by phone, had to pay an additional $3.50 service fee to pay first month of car loan. Dude taking my money was full of fake and phony sympathy. Called customer service to complain, they were rude and unhelpful. Will pay off loan in full just so I don't have to continually deal with these jagoffs. Stay far away... read more

Required to have continuous deposits or they will take your money and close your account. I have another account (from a VERY BETTER credit union) make regular deposits into this account just to keep it active and have a little side savings account. However, about every other month, CCU rejects the deposit for unknown reasons. When I call to ask why, they say it must be my other bank. I never have this problem with my other CU and any other location. 100% sure the problem is with CCU. Like the statements and information provided online at CCU. Customer service by phone is fairly helpful. It is easy to reset my account if I get locked out. Account history provided online is EXCEPTIONAL. Setup for billing and account transfers to outside institutions is cumbersome, but available if you hold your mouth just right. CCU makes being able to take advantage of its account interest incentives almost impossible to achieve. Back in the day, I was VERY happy with the interest payments I got with this account. Not anymore. Generally, this is a good account to have, but not the best. They are still a part of the Credit Union Service Centers, so it is pretty easy to access your $$$ from anywhere in the USA. All in all, better than most, but a few dings for making access to information or account processing more difficult than it ought to be! read more

CCU needs to treat customers better! I was closing my account and didn't realize 1 auto bill pay remained. So technically I missed the payment but once they notified me I paid immediately. They dinged my credit using "ChexSystems" so I had no idea it was on my credit report until I actually needed to open another account. I have an otherwise perfect credit history of 24 years, 850 credit score, 6% utilization, and I am being denied for all lines of credit, can't get a CD for my kid's college fund, nothing, and they refuse to provide a good will adjustment. Thanks a lot CCU. Great customer service! read more

If I could leave no stars I would. Worst credit union ever! Called to reset password because I couldn't log in online. Turns out they will close your account without notice. Called at 1pm to "officially" close accounts and rep said someone would call me back in 10 minutes and never did. I have spoken to 4 representatives to close the accounts and your terrible phone connections keep disconnecting them. Get disconnected one last time and then they flipping close. Went to the ATM and got nowhere as it said my card has been deactivated. Now I have to invest more time tomorrow. Stay as far away from this credit union as you can!!!! You've been warned! Also, they aren't consistent with sending e-statements. I mean, it's electronic, how hard can it be to generate!! read more

horrible customer service, no one is ever available and when they answer the phone, they have no answer to your account issues. Online Account doesn't update, they will report inaccuracy to credit bureau. save your self and go to navy credit union. read more

I just switched to this credit union 8 days ago and have regretted it since. Horrible customer service and a very negative experience. I'm switching back to my old bank. Don't put yourself through the hassle I did. There are plenty of banks and credit unions out there offering competitive rates. read more

Terrible company, go elsewhere. Long lines, crumbling buildings, broken atms. Unscrupulous policies noone else has. Wish i never opened an account. read more

Stay away from this "Credit Union" Poor customer service, and if you want to close your account, they make it very hard to get your money. I do not want a check sent to my house; I want to wire it to my new Credit Union. You must wait 60 days. They have limits you can transfer within your online banking. $3000 a day and $12,500 a month. I can't wait to get my money from these people! read more

Absolutely terrible!! Have ZERO customer service and mess with peoples times saying "in an hour". Never use this place!

If I could give 0 I would!!! I absolutely hate this banks service! The drive thru, inside ALL OF IT! Why don't you just get more workers and teach them speed techniques! Who wants to sit in a drive thru for more than. 1/2 hour OR 45 in the inside line! I understand i can do service online, but hell that's delayed too!!! As soon as I get time I am gonna work on transferring my business. I recommend you do the same or don't even cod business with them to begin with!!!! Ugh read more

I just opened an account with CCU August of this year. I am a college student and I transferred most of my refund check(which i really need) from my Wells Fargo to my CCU account. However, within a week after doing so they froze my account around September 12,2022. I called and they said my account is under review and they would receive something in the mall. However it's been more than a month. Specifically a month and about 2 weeks. The senior representative can not tell me why my account is under review because apparently the department who is over it, won't give a reason. Also, they still have not provided an ETA on when the review will be complete. and as a financially struggling college student, this has really negatively impacted me and no one seems to care. Please help on advice on what to do on how to get this solved quickly because I really need it. read more