I saw the ad on the tv. Very helpful over the phone Attended right away Mr Quintero was great explaining in detail my options and helping me with my cases. read more

I had a very disappointing experience with this firm regarding an immigration detention case for my friend. We first paid separately for an initial consultation, during which the case and documents were reviewed. At that time, we were informed there was a possibility to proceed with the case and seek bond relief, and we even received positive follow-up communication encouraging us to move forward. Based on those representations, we hired the firm and paid an additional $1,500 retainer. Later, after another attorney spoke with the detainee, we were suddenly informed that nothing could be done and that voluntary departure was the only option. We decided to cancel the services at that point. What was most frustrating is that after the retainer payment, we did not provide any substantial additional documentation for further case preparation, since the main documents had already been reviewed during the consultation stage. Despite that, the firm refused any refund and claimed that the work performed already exceeded the amount paid. Communication was also difficult because many important updates were sent through text messages from different phone numbers instead of email, making it hard to track conversations and case updates properly. I understand legal assessments can change, but clearer communication, transparency, and a more reasonable explanation of the charges would have made this experience much better. read more

If I could give them ZERO STARS, I would. This firm is nothing but fraud and evil! When my ex and I started an immigration case with them(about 8-9 months ago) they told us that he would be let out of the detention center within a month or 2. We had been bounced back and forth from person to person and no one could give us correct information. It's very hard to talk to an attorney, and when you do, they are insensitive to the feelings of the client. Not only that, but they don't even show up to court! Everything is REMOTE. I asked for a refund because we have had many problems with this firm from poor communication to poor representation!!! HORRIBLE FIRM. DO NOT COME TO THEM AT ALL read more

Desde un comienzo hubo muy poca comunicación y errores por parte de las personas encargadas en mi caso, mandé todos los documentos que me pidieron, corroboré que no me faltara nada con ellos y resultó que los tuve que mandar otra vez, después que completé todo lo que me pidieron para enviar el paquete a inmigración y asegurarme personalmente en la oficina de que no me faltara nada a las 3 semanas recibo un email solicitando papeles que ya había entregado, esto es frustrante no pienso recomendarlos solo cuando empecé el proceso se comunicaban con migo, ya después que pagué tenía que hablar yo para preguntar por mi caso read more

Paren de acosarme por favor! He dicho más de 4 veces qué no necesito ningún proceso, que paren de llamar y borren mi numero, un señor me dijo que no pueden borrarlo. Esto es totalmente falso, están violando la Ley federal de "Do Not Call" dejen de acosarme. Si no lo hacen voy a demandarlos por acoso. Por favor paren de llamarme, recibo 2 y hasta 3 llamadas por hora desde que abren hasta qué cierran a las 9:00 pm es una locura. Tengo más de 20 numeros bloqueados y aún me siguen llamando de muchísimos números. Acosadores! hay más reseñas de estás. read more

Son Una bola de rateros en mi caso de divorcio me cobraron mucho Despues abandoraron el caso Despues de eso como tenia pagos automaticos siguieron sacando el Pago ahora no melo quieren regresar en mi opinion son los peores porfabor jente no confien en estos ratas de dos patas read more

I called them to find out if they are the same firm as one with a different name. When I spoke to someone I said "thanks for your help, I am all set." Since then I have been bombarded with robocalls in Spanish with pre-recorded "urgent messages" for me (I am not even an immigrant--I was calling on behalf of one!). I block each number and then get a call from another phone number belonging to them. This is highly unethical and it is also phone spam. read more

The person with the name Santiago called me with the wrong name, none of my information pulled up then when I said this was unprofessional and asked for a manager he told me he would remove my information & this firm doesn't have to work with me. He refused to identify himself as well as transfer the call to his manager for calling me with no information on why he was calling. This firm needs to train people better on intake, I recommend someone file with EEOC and search for an attorney through NELA because the intake specialists are extremely rude & don't know anything about law read more

the worst law group ever y pay them 7500 dollars to assist my brother in the court and they never went to the court they never sent de documents the we're supposed to they only stole my money read more

I claimed my case for a whole year. I called them because it took almost a year and a half for them to solve me and get some Permission to have something legal they stopped me they said I was pending I paid the 15 if I'm not bad and they are scammers that's what they are my family I call them endless times the only thing they said they couldn't do anything for me and of that money they only gave 2000 but they never took my case they only gave me long even if I'm not bad it was less I didn't want the money back I wanted them to take my case because I thought they were professionals but I don't recommend it read more

this law group is a bunch of scammers and lazy lawyers who doesn't want to do their job professionally. Paid over 10,000 and the lawyer I had didn't do not a thing at all, never called me to discuss court or results. I told them I would leave a negative review and one lawyer threatened to sue me. Disappointed that I allowed them to use me for my money to get poor service. read more

Extremely disappointed with their service or lack of. They had my case on hold because of a missing document and it took them months to contact me about it. They should have contact me asap about it and my case would not hat sat on their desk without any progress. Do not recommend. Do not make my mistake and hire someone else. read more

Utter disaster of a firm. Immigration is a tense thing to deal with for anyone. In our case, we requested a time to speak with a lawyer and were looking to retain this firm. We were given a call time of 3:00 on a Saturday. We waited for the call, which we did receive. We spoke with an agent that took general information about us and told us she was sending the info over to an attorney, and then told us she would put us on hold and to wait for the attorney to join the call. We sat on hold for 20 minutes. I finally gave up. The agent never returned to let us know what the hold up was, never called back, nothing. It feels like this business preys on desperation and lack of clarity that surrounds immigration options and rules instead of being actual advocates for the people seeking their services. I personally have worked at law firm (during college) and our clients were never asked to wait like that on the line, much less ignored to the point they gave up. What's worse is that there was no follow up from anyone to fix the mistake or reschedule. I would steer clear of the firm - first impressions matter, and we were more than ready to pay for services but they made it clear that client service is not important to them. read more

Extremely poor and slow service when handling such urgent matters... Charge you top dollar and sit and wait for the case to develop in front of them... I don't understand how these people can call themselves "Los Guardianes del Pueblo". Rafael Castillo or any other managing members should not be responding to bad reviews, justifying their incompetency, or THREATENING US if we tell the public the truth, but making sure the money we pay is well used and the cases followed upon. SCAMMERS! PLEASE LOOK FOR A REAL IMMIGRATION FIRM! read more

the worst of the worst lawyers do not trust them. they just took my money and didnt help me out at all. look up "andres ybarra" one of the lawyers that was working for them, got there license suspended due to them not showing up to there clients trials even got one of the clients deported and disappear as if nothing happend, Andres Ybarra was one of my lawyers that worked for them and was the one working on my case, when i told them what happend they took andres ybarra side and just brushed it off as nothing happend for the last trial i had andres didnt show up and i never got my money back . please dont do buisness with them i am warning you guys this place is a scam they dont care about you. if they let someone like andres ybarra work for them i promise they dont care about noone but themselfs they overcharge to the max and they never EVER SHOW UP. read more

I've received 10+ calls from this law group in one day. I left a voicemail asking to remove me from what ever list they have me on, or I will start to file documentation on harassment. I am an American citizen and don't speak Spanish. The calls have been all Spanish-speakers who hang up on me when I try to ask why I'm being called. Either give me an answer for why I am being called every hour, or stop calling me. Based on your other reviews, your current cases aren't given the attention they need or deserve. If you stop calling people 13 times a day, your employees can help make progress on the active cases. read more

no los recomiendo tengo 8 meses con ellos y siempre me dicen lo mismo entregue todo lo q me pidieron ase 2 semanas hablé con alguien para saber de mi caso según me dijo q todo estaba bien y q ya los avían mandado que esperara respuesta de inmigración que me iva a llamar para darme un número de seguimiento y nunca me llamo ayer llame para pedir información y que apenas los avían revisado oh sea no sé ponen de acuerdo párese que de profecionales no tiene nada pero si son muy buenos para cobrar muy puntuales en lo personal no los recomiendo read more

son una estafa. mi esposo les pago casi 25 mil dolares y no lo ayudaron en nada. Tambien le dijieron que sus hijos calificaban y antier le hablaron que ya no y que si queria pedir a los se cibrarian de nuevo, segun devido a las nuevas lejes con el nuevo presidente y dedpues de dos anos de espera que segun lo pueden ayudar a obtener un permiso para estar legal aqui. le querian cobrar mas. le pedian otros pagos. pero el hace 2 anos que les gago todo lo acordado. read more

Had a consultation with them and they keep calling me after I have told them I went with another law firm. During these follow up call I request they take me off there call list and They hang up mid sentenc. I find this to be extremely unprofessional. They are not worth the time and money. I ended up going with someone else who specializes in my case at a faction of the price. read more

Wow so much for paying 7,200.00 to this company and still haven't heard anything about my paperwork they always make excuses to not bring the lawyer to the Wheeling location. They have a person in the front desk that doesn't know what they're doing. What's the whole point of having that business open there? What a garbage company read more

They are terrible, they stole more than 4000 dollars from me when they didn't submit any documentation to immigration, they asked me for documents, I gave them and they didn't do anything about it, I asked for my refund and they said they couldn't refund me, don't work with them, don't waste your money and time read more

I never reached out to this group or signed up for any service of theirs. I've received 10+ calls from this law group in one day. I left a voicemail asking to remove me from whatever list they have me on, or I will start to file documentation on harassment. The calls have been all Spanish-speakers who hang up on me when I try to ask why I'm being called. I told them I do not speak Spanish. Stop calling me. read more

Be aware they talk nice giive you attention then they take your money first and ghost you for months. I lose money and never got my case resolved. Don't hire them read more

no sirven para nada! ni empresa debería de llamarse esto lo que hacen es estafar a la gente. me robaron 2000$ y no hicieron nada por mi caso

Mi esposo fue allì por una consulta y de una ya le comenzaron a quitar dinero de la cuenta, cuando el caso ni siquiera a comenzado porque tenia que dar documentos que tenia que mandar a pedir en Ecuador porque queria traer a su madrasta, en pocos meses la sra se murio y no quisieron devolver el dinero, fueron más de $ 1.000 , y cada que se llama por teléfono cobran por min, yo cambié el nùmero de cuenta para que no sigan quitando dinero, nunca dimos ningùn documento por eso digo nunca hubo ningùn caso solo nos robaron nuestro dinero. read more

No aclararon que pese a no aplicar tendria un cobro total la consulta, a lo cual ya conocian mis datos los cuales no aplican en ningun tipo pero de todas formas se prosiguio hasta la cita con el abogado read more

my family has been on hold on a case for almost three years, this law group is a joke. They only decide to help when they feel like it. They reached out to my family after ONE YEAR!! I am currently here in the lobby waiting for a paper that was promised a while back and they can't get it because the light went out, any more excuses? DONT WASTE YOUR TIME. No gasten su tiempo con este grupo. Solo prometen ayudarte cuando les convienen. Estoy en su local en Chicago y llevo esperando muchísimo para un caso que no se debe de tomar 3 años para resolver. read more

son unas ratas no los usen solo les van a robar pague 6000 por nada busque otro abogados estos solo les robarán

Muy decepcionada con estos abogados.. cuando ya toman tu caso y ya les pagaste todo ... ya no te atienden por teléfono ... siempre ponen la máquina que según están ocupados .. ahhhhh pero les llamo de otra Linia y rápido me contestan .... Y no solo a mi .. ya a otras personas que yo conosco les hacen los Miami .. definitivamente no los recomiendo read more

Consumer Law Group is one the Firms that I caught on the advertisement on the Latin Radio and decided to represent me on my immigration case. However, by all means this is the WORST law firm that I've experienced. Customer Service was very poorly and unprofessional. They claim to be the " Guardianes Del Pueblo, but they should be called " Los estafadores del Pueblo". read more

They said they were going to call for further action but never due anything and took our money

Hi my Vicente Diaz a have case Casi 2 años llamo nunca medan una solución concreta como un mes me laquearon mi telefono no tuve información es mala esperencia puros engańos read more

You dont see them personally they want you to do all the paperwork yourself they take theyre time but theyre puntual in asking for $$$

el asistente nunca me comunicó con mi abogado estuve esperando y nada solo dijo que se iba a comunicar conmigo

It took long time to resolved my case. Couple lawyers and many representatives with no knowledge of the case. Be careful with that.

I have never met a group of people more incompetent until I became a paying client of consumer law group. I originally filed for advance parole with them in November 2022 and my document was produced and delivered to them on May 2023. They failed to inform me that they had ever received it, despite my constant calls to them expressing concerns. Consequently, my travel dates expired and I was not able to travel at the time. They refiled my advance parole application for me and once again they failed to notify me that they had my document. My advance parole document was produced on December 16, so they had it for almost two weeks without notifying me of its receipt and now I only have three weeks left to travel with my advance parole. They are lazy and they don't do anything and it is terrible practice for the customer to have to be chasing them down to see if they have a time sensitive document. When I called and they realized they had it, one of their staff members offered to email it to me, but does she not realize that the actual document is needed to re-enter the US? Their staff is honestly dumb and lazy and I do not recommend them at all. Do yourself a favor and join groups on Facebook where you can find guides to file your advance parole and daca on your own and save yourself a headache! read more

mal servicio te insisten y te cobran por algo q nunca van hacer no se los recomiendo si ves mi mensaje escapa de allí

Okay. Upon calling there is some weird awkward music playing.... I get a pick up and it's really loud in the background, it reminds me of a calling service I worked at years ago. The person is speaking Spanish. I tell him I don't speak Spanish and he transfers me to someone else...... that's also speaking Spanish. Then on the 3rd try I get a guy who seems nervous and rattled and desperate for customers... I'm not trying to come off rude, but that's how I took it. I proceed to telling him what I need and without even listening he tells me I should come in and they can help me. So I ask him again.... "Are you guys sure you handle that kind of thing? " Then he tells me that actually they don't and he could refer me but he just doesn't know to who. UHHHHHH WHAAAAAAA? Dude are you awake? 1. First two answers upon calling were speaking Spanish before even getting my name or anything.... this is the US, and although I am Latin the primary language is ENGLISH. 2. Guys sounds nervous and rattled 3. He tells me he can help then says he can't 4. He tells me he can refer me.... only to tell me in the same sentence that he doesn't know who he can refer me to. If the service is anything like the people answering the phones then I'm sorry, but I'm good. I guess the yelp reviews are right about this place. I didn't even go in yet but the service over the phone was enough to tell me they have no idea about professionalism, grammar, or how to run a business. read more

My uncle got a DUI and didn't have papers to be here legally, he eventually was told he would be deported. I took him here because my friends girlfriend had gotten her legal situation worked out and I'm glad I did. These guys told him up front what to expect and in the end they were able to get the DUI dropped and he is now applying for a visa (he was a victim of an accident and they told him that because of that he would be able to stay) if we never had gone my uncle would've been in Mexico right now and away from his family. Shout out to the whole team they really came through. The only bad thing is it's kinda out of the way (I live in Hoffmann states) but it was worth the drive Also, I have to mention this place was out of the way so the drive wasn't the greatest but it was worth it in the end. read more

Why would people use your service?! What is funny is that you are law group that represent people and you can't do right ! Especially when one of your own attorney that works for Consumer Law Group has a delinquent child support balance over $15,000 and your company ignore all the state's withholding requests for many months. WHAT A SHAME! read more