This was my second experience at an all inclusive resort. This is an adult only resort, so no loud…read morekids running around or anything like that. We were here for 1 week and absolutely loved it. Each building has a concierge that is able to handle bookings or notify you of upcoming activities. My concierge was very helpful and communicated with me through whatsapp. You can also use the hyatt app to find this information. The resort offered many things to do throughout the day. There is also a beautiful beach, and the resort is a short walk to the town of Akumal. Activities were endless (in the morning). There are also some activities that have a limit on participants, so you may need to reserve early such as midnight for paddleboarding, or get to them at least an hour early to have a spot. Unfortunately pools were shutdown by 7. There were multiple restaurant/food options. Drinks were everywhere! There was also drink service at the pools. Room service was included and mini fridge restocked everyday. Tipping was not expected here, but they did accept pesos / US dollars. Overall an amazing experience. If you are looking for a relaxing vacation, this is a great place to start.

We came to Secrets for our wedding anniversary. It was a very nice experience compared to the…read morepreviouse all inclusive resort. Secrets is an adults-only resort, so you wouldn't see any kids running around. We were there for a week, and it was a really nice and relaxing time. It was a really nice adult vacation where all you do is eat and drink. Also, the resort offers activities you can join, but some require advance sign-up, which you can do through the app or your building's concierge. There were a good number of restaurants that you could go to. And there was a good number of bars as well. The staff was really nice and frendly always greeting you and making sure that you are okay. One downside is that if you want to lie at the beach, you will need to get there early to get a chair. A majority of the time, we were at the quiet pool, where people would just be doing their own thing, such as reading a book, on their phone, or just taking a nap. Some people would go into the pool from time to time. But definitely more relaxing.

My husband and I just got back from our wonderful honeymoon spent at Sian Ka'an. While it was his…read moresecond or third time spending time at the Bahia Principe resorts in Cancun, it was my first. Overall, we had a wonderful 7 night stay. Buffets: The daily buffets were offered 3 times a day and had themed sections, like Full English Breakfast, Mexican, Pizza, Dessert, etc. All of the selections I made were very yummy. I particularly enjoyed the variety of breakfast poached eggs as well as the green juice. They try to label each item with the name of the food and any allergens, which was confusing at times. One white rice would state that it had wheat, but the other white rice was not labeled with the wheat. I asked a manager and he helped me to understand, but pointed out another food item that had no wheat allergen sign and said that that is made with gluten. All in all, if you have an allergy, be very careful with your selections. They do have a dedicated gluten-free bakery case and toaster. If you're vegetarian/vegan, you might not find enough protein here. Restaurants: We made dinner reservations for each night and loved the variety of restaurants. I would recommend checking out the menus before you go and making reservations early, as we met people who didn't and were stuck with 9:45pm reservations or none at all because they didn't book ahead. Grounds/Rooms: The adults only Sian Ka'an campus is lovely, surrounded by lush trees and beautiful birds. The pools are the big ticket item here, and lots of people lay out each day relaxing. We had the penthouse suite with the jacuzzi. The room was more or less basic, with just the essentials. The bed was large and comfortable. I enjoyed how they re-filled you mini bar each day. We would've used the jacuzzi more if you didn't have to refill and drain it each time you wanted to use it. Upon arrival, we celebrated our honeymoon by putting a ribbon on our door and rose petals on our bed, which was sweet. Service: The service here was excellent. Every single employee was kind and friendly, always saying hello. They love when you put effort into speaking Spanish, so feel free to practice. They all work very hard, and it shows. The drinks are veryyyy weak, including the shots, which is probably company policy and for the better since we're sipping them all day long anyway. The golf cart service to and from the various hotels was good overall. Occasionally there was a delay or we had to wait a while for a ride, but overall it's a fine system and makes it feel like a little adventure going to and from each resort. Overall, Sian Ka'an was a great value for what you receive. We booked with their Black Friday sale last year, so maybe check that out if you're looking for a better deal. We would definitely come back!

Armando at the front desk is a terrible manager and showed absolutely zero respect to me and my…read morefamily. Customer service abilities of a frog. Do not recommend. Allegedly the "PR Manager". Charged us for a bunch of items we did not receive and events we did not show up to let alone book ourselves. Terrible.

Well after 2 days w out hot water the people here fixed it…read more Thanks a lot for that Great personal!!!!!!

A great place, especially for families with kids…read more These condo-style places are right at the beach. Although the beach here is sandy, there are lots of submerged rocks, a 15 minute walk up the beach brings you to good snorkeling territory. There's a kiddy pool for little ones and a bigger pool to keep older kids entertained. You can stock your kitchen at the Super-Ched market 15 minutes up the carretera. The restaurant has limited selection, but is inexpensive and everything is good. A bottle of Pacifico with chips and guac go down pretty nicely with the ocean view in the afternoon. The small village of Akumal is a 15 minute walk north. Tasty ice cream and yummy pastries can be found at the Turtle Bay Cafe. The city of Tulum is 25 min south, were you'll find Mayan ruins, bars and restaurants and tourist kitch. Just south of Akumal is Aktun Chen a "natural park" with caves, swimming in a cenote and zip-lines. We went for a week and didn't want to leave. We hope to go back next year!

The best place to stay in Tulum. Their food and drinks are also amazing! The staff is also…read moreincredible.

Stayed here for my first visit to Mexico! Where to begin…read more.. One ; it's far from the main city's about 45-1hr away from the main tourist towns. A taxi will cost 50-75$ depending on your driver ; rates seem to changed even when coming & going to same location.So having a rental at this location of the hotel might be better idea however please be aware this hotel is down a bumpy long dirt road! Two( Check in) went pretty while expect for the paper signing about 20 papers than I was told to make sure all my signatures matches my passport as they may have to call me back out if the owner does not agree with them ( Wierd) .Also got a free welcome drink of choice which was nice !!! Third( room) ; just as described; I booked the deluxe room which had a private shared pool with 2 others. WIFI went in and out. Pretty bad if you need to do work or school work as I did being I took a summer class.( I didn't allow housekeeping to come while there and I didn't use the safe just to keep everything safe as I read other reviews on Travelocity. Shower Water did get warm after I realized the correct way to turn it ( my fault) ! Fourth( hotel restaurant) it said free breakfast which from reviews I read was free a few months ago it's no longer free the only thing that was is a choice of ( coffee, orange or fruit) you pick 1.. disappointing since that was one of my reason of booking the hotel ! Also breakfast was not too pricey but dinner and drink are like if we're in the us ! No difference in price. I also ordered a certain breakfast plate which they did not make correctly it was missing two items .. Fifth( pool/beach) ; I use the top balcony pool once it was nice with an amazing view. Beach was rocky and had a lot of seaweed I did not even go on the beach even tho it had a lounge chairs . Best part; the view ; staff was very nice & friendly ! It's very secluded & private if that's what your looking for. Covid testing was 120 each usd Covid testing cheaper elsewhere noticed after being taxi too a bar and it's many other places just a heads up but at least they provided it . A doctor will be called to hotel and sent to your room ; get results in a few hours !

My husband and I came here for spring break in April of 2024. We booked through cheapcarribean.com,…read moreand got a decent deal. The resort is located in Runaway Bay, close to Ocho Rios. We used Amstar for our transportation to and from the Montego Bay airport, which was arranged through cheapcarribean.com. Our stay here was great. They had evening entertainment such as a magic show, several musicians (pianist/singer, cellist, violinist), 6 or 7 restaurants, pools, and lots of fun in the sun. We stayed on the luxury adults only side, but would also venture over to the family side for some of the shows as well as for the beach (beach was much better on that side). We had a relaxing vacation, met friendly staff, and can't wait to visit again.

Absolutely horrible. The room had bedbugs. I reached out to them and let you let them know they…read more100% said they're not liable for bedbugs place really does need to be bought out or shut down.

October 2021 was the time we visited Grand Bahía Príncipe Coba. This was during the time that…read moreCovid was still running rampant around the world. We flew to Cancun, and the plane was so empty. Wifey and I each got a roll of seats to ourselves. Anyways, back to the topic on hand. There is a restaurant named Nikkei Mashua located at their hotel prooerty. It is fabulous!! Seriously, we had our best meal of our 4 night trip at this restaurant. Lobby looks terrific. Staff we came across were all helpful and kind. Even got our Covid test done here. We actually stayed at one of their sister properties next door. There was a complimentray shuttle that took us from one property to the other. Very convenient. The sister property was nice, but from the looks of it the Grand Bahía Príncipe Coba may be actually nicer. Will have to spend some nights here in the future to find out. In the meantime, I highly recommend patronizing their Nikkei Mashua Restaurant. Awesome place with delicious food!!

These people are rude, to the point that I do not even want to stay…read more They left me at the airport because they never confirmed the transfer pick up . When I asked them about it they got snippy and rude. Told me it was my fault that I waited to the last minute .. 11 days ago I booked the transfer. I asked 9 time to confirm , I finally chanced them down and they told me that it was too late 3 They messed up and failed to confirm or send me the link to pay the 153 for the round trip transfer. They have no customer service and no one is helpful If you ask for a manger they hang up on you

So we went here for a four day stay and ended up staying two extra days, the place is massive it is…read morea three hotel property, all inclusive so you can bounce from hotel to hotel by way of trams that travel between the hotels all day long. The room was ok, two bedroom two bathroom, good size had no real complaints, outside of a few items but nothing major. This place is super kid friendly as it is mostly family's with kids, lots of visitors from Europe also. Lots of swimming pools and an awesome beach on the property. As far as dining, make reservations on your first day of arrival for the specialty restaurant's or you will be eating at the buffet every night, the food is good and your best bet is to try the other hotels as some seemed better then others. Definitely take a cab off property to downtown Tulum for some shopping and bar hopping just to change it up a little. When booking your tours don't be afraid to branch out with your own taxi instead of locking into the tour bus which is all day. You can just book a taxi for a few hours and the drivers know all the in and outs of where to go. Overall was a great stay and will definitely be back again next year.

Don't stay here unless you like feeling like an inconvenience! Came for my honeymoon, was told at…read morecheck in they would do something special in our room for our honeymoon- that never happened. The service at the buffet was anything but great, felt like an inconvenience every time we wanted a refill. Can't even take food back to the room, and they'll chase you down if you leave with their glasses - only can walk around with an 8oz plastic cup. Same cup all their watered down, sugary cocktails are served in. Never been more disappointed on a vacation and the fact that this is our honeymoon stings even more. I understand the good google reviews, as they come to your table and wait for you to give them a review... make sure to be watching you the entire time before you leave, so yeah who will leave an honest review that way? Not to mention found a cockroach in our room too. The mini fridge they say they will stock daily, they must stock with whatever they have left, because only certain items have been restocked. Super overpriced for the service and quality. And getting a taxi? Outrageous prices through the resort. Don't stay here unless you like disappointment at a high cost! Oh yeah, the alacarte dining is impossible to get reservations for, so enjoy the buffet! Or not. Since they don't restock items there either. Waited and talked to over 4 members of staff over 30 minutes just for some shrimp cocktail- a cold dish... Room service? That's included but it will come to you cold. Oh yeah, my husband also got food poisoning while here. WOULD NEVER STAY AGAIN. I would however, recommend this to my worst enemy. If you want to have a sour stomach, overpriced rooms, and horrible food, come and stay here. But for us, never again. Also, came back to a clean room but now our toilet does not flush? That's super lovely considering my husband has food poisoning the resort gave him. I'm in for a lot of fun.

Las Casitas is the perfect location in Akumal. Steps away from the beach, great eating options and…read moreamazing views. These two bed room, two bathroom casitas are great for families. They have kitchens so if you choose to cook in you can or go to the great restaurants within walking distance. The private beach has umbrellas, lounge chairs, paddle board & kayaks. Then the most relaxing pool with hammocks. We love staying here, it is a little slice of heaven.

Great location on the beach, housekeeping is excellent, many restaurants, shops and grocery stores…read morewithin walking distance. Attractions in the area will pick you up. We will return.

Views are incredible. Directly on the private beach. Quiet, calm, relaxing, and beautiful!read more

Have been here many times because it's just an easy choice! It's a all inclusive resort on alot of…read moreocean front property accessible by walking or there constantly running golf cart trollies, lots of pools to explore including a swim up bar and the ocean with a protected bay for snorkeling. Food and cocktails galore so don't step on the scale when you get home. Favorite drinks were the Bloody caeser and Iceberg.

I stayed here at the Grand Bahai Principe Tulum. I enjoyed myself. I had a great time for the price…read morepoint. Buffet was on point for me I will say that most of it was pretty tasty. What I didn't like was that you can only go to one restaurant for every three days you're at the resort so really we were only supposed to go to two restaurants because of our days but we were able to finesse six different reservations. I will say the restaurants are the best thing to go to they should really find a way to open those up more and I think they have more people happy about the food. The top two restaurants with the Indian restaurant and the Brazilian meat restaurant everything was delicious staff was on point everything great 10 out of 10. We took a ride to the other resort coba, that was a one out of 10. Staff was not helpful, Buffet was crowded and super noisy, more kids over there I think it's more of a kids resort on that side. Security weren't helpful and just played on their phone I wouldn't suggest Coba at all. Chalum had a lot of great activities for people to do bicycle riding snorkeling and a second etc. we went bike riding and we had a great time that to see the whole resort get some information get to see the casino and the buyers market definitely was a great experience I can't wait to check out to Tulum, again