Worst business decisions I have ever seen. Their hold policy on large checks is:…read more 200 first day 50% second day The rest after seven days Between the first and 3rd day there is absolutely no benefit to the bank for holding those funds because a check can be cancelled any time in the first two weeks! I have been a customer for 20+ years, I work locally, live locally, and the check was issued by a local BANK. I asked for $1000 on the first day instead of second. The answer was "no it's our policy". A policy that helps no one and hurts everyone makes no sense but apparently it's enough to lose a 20 year customer. Thanks Joshua Hurlahey for making the worst business decision ever provided by what used to be a customer focused bank.

From the owner: There's only one bank that can truly call itself Waterville's own - Kennebec Federal Savings…read more Kennebec Federal Savings is the only bank to continually reinvest in the Waterville community for over 75 years. Both of our full-service locations are right here in Waterville. Simply put, our home is here, just like yours. What does our Waterville focus mean to you? Our employees are involved in the community - just like you. We support the businesses and organizations right here - where we live. We'll keep your deposits working here, through loans and donations. And you don't need to worry about your mortgage leaving our Waterville offices; you can walk in anytime with questions. KFS will take the time to get to know you before we recommend a checking account, CD, Money Market or IRA. Our Lenders will analyze your individual circumstances to be sure they are providing you the best possible options. We're here to help you achieve your goals.

The individuals in this credit union are more than efficient and are very good at helping you…read moreespecially when you are out of state. It can become very interesting when in the southern states or northwest states. The holidays can make it even more interesting when the time element is crucial to be home on time. Thank you, Charlie

There are a lot of other options that are preferable! Just look around. This place really struggles…read morewith customer service and their rates have started to raise sky high.

My new favorite bank. The staff are knowledgeable, helpful and fast. This is everything that you…read morewant in a bank!! If you are local use this branch.