I booked a hearing consultation on-line for the Wortley Road location a week ago. When I arrived on time for my appointment, there was another client waiting. After a few minutes, she was taken in for her appointment. I sat for 20 minutes with no update on when I would actually see someone. When I advised the receptionist that I was going to leave the clinic, she told me that they were running a bit behind. I told her I would have appreciated knowing that when I arrived. She apologized and said that she could book an appointment for me next week. She also told me that because I booked on-line, it was more challenging for the office to meet the scheduled time. Another employee came out and let me know that there's only one sound booth and that it would still be a bit of time before I would see the hearing professional. At that point, I considered my options and left the office. When I phoned the Connect Hearing customer contact number from the website (1-844 number), I was eventually connected to someone after waiting but they hung up on me before I had a chance to say anything. After phoning again and telling my story to a different agent, she apologized for the experience and said that she would escalate to the location supervisor and the call centre supervisor and ask them to get in touch with me personally. That was two days ago and I still have not heard from either party. Ironically, I did receive a flyer in the mail from Connect Hearing proclaiming their "service that puts you first". Altogether, this was a very disappointing customer service experience: save your time and go elsewhere; I do not recommend them. read more
