Initially, Confetti Rentals were very helpful to us because they have military sabers, which we couldn't find anywhere else in the Fort Hood area. Their linens are a reasonable price, too. After signing a contract with them and paying a deposit specifying the drop off time of the rentals, I then got an email asking if we would be able to drop everything off on a different day so that they could give all of their employees a long weekend for the holiday. I told them, sorry, but no, we would be out of town on our honeymoon. Then they asked if anyone else could drop them off for us because we "were the only rental returns that day" (which ended up being not true at all), and I'm sorry again, but no, I'm not burdening someone else with our rentals and dealing with something happening to where we would have to pay full price for everything.
When my husband and I picked up our rentals on a Friday morning, we were informed by the employees that no one would be at the shop the following Monday when we were supposed to return, because everyone was given a long weekend. The employees signing everything out were trying to be be as helpful as they could and it was obvious that they were being screwed over by their management's poor decision-making. After a few back and forth phone calls on our very busy weekend (no problem, just having a wedding!) someone finally decided that there WOULD be an employee there on Monday. I didn't catch her name, but whoever was there when we returned was very nice and helpful and she told us sorry for all of the confusion, and that we actually weren't the only customers returning that day. Different than what we were told before.
I completely understand that you would want to give your employees a long weekend for the holiday but you're running a business, maybe plan ahead around holiday weekends especially, and not try to guilt trip your customers into fixing YOUR mistake. The lack of professionalism from management made everything so much more frustrating. I feel sorry for the employees that were clearly left to deal with problems that were not their fault.
And because I have seen businesses trying to cover their tracks with different stories other than what happened, I don't mind at all posting a picture of the original and only contract as proof. Unfortunately, this wasn't the only terrible business we came across during wedding planning and it wasn't because we were demanding or unhelpful, I honestly think it's just this area of Texas. read more