I recently visited this location for a physical exam required by my employer. I was very pleasantly surprised with my overall experience. After reading other reviews about long wait times, I decided to show up as early as possible in an attempt to beat the crowds. I arrived right at 8 AM when they opened on a Thursday morning, and I was the first guest of the day. I checked in at the front counter, handed over my paperwork, and they texted me some virtual forms to complete on my phone. About 30 minutes later, they were ready to see me. By the time I walked back to the exam rooms, I think there were two guests waiting behind me. The medical assistant who took my vitals was extremely friendly and personable. Her genuinity and kindness made my day! Besides taking a personal phone call with her son in the middle of my physical, the doctor I saw was also nice. Overall, the staff isn't necessarily the most professional, but everyone I interacted with was respectful and accommodating. By the time I left, the waiting room was completely packed and the parking lot was full. So my biggest recommendation if you're needing a physical here? Arrive as early as possible! read more

Concentra Urgent Care - Waiting room - Urgent Care Near Me - Saint Louis, Missouri

SLOWEST service and rude staff. This is the second time I've come here & it somehow takes over an hour to be seen even when the clinic is empty! read more

I wish I could leave 0 stars. My boyfriend was sent here for a drug test for a new position at his job. They had to take hair samples so of course they shaved his arm. The lady who shaved his arm wasn't gentle at all & cut him on both arms. When I say cut, I mean took chunks of skin off his arm with no regard at all. Very unprofessional. That is not how you care for patients. Will be calling management, but if you can, do not go to this location. read more

Concentra Urgent Care - Urgent Care Near Me - Saint Louis, Missouri

See all

Staff that i delt with was very nice. I had an 11:30 appointment for a physical and drug screening. I did not go back till after 12:30. It is now 1:40 pm and I still haven't been seen by a doctor. ​ read more

I waited over an hour, to have a blood draw. Patients that did not have appointments that arrived after I did, were taken back to a physical and TB skin test done. While a nurse stood at the nurses station playing on his phone read more

Wish I could put no stars !! Called literally today 7/19 11:15 in afternoon had a female Kayla answer trying to get estimates on time spouse told me they said three hours she said 45 min called back told her I was confused why she told me one time n him another she said okay and hung up rude as hell I might add!!! I been there before as well and they took forever dragging the feet !!! To the Kayla girl if you don't like your job leave it. Don't put it off on someone who is just calling for info ! read more

Avoid this place at all costs. I was required to go for a work physical and TB test but was skeptical from the beginning after reading reviews. I waited over an hour and a half to get a physical. Once I was taken to an exam room I had to wait 45 minutes to be seen. I'm not really sure why they take appointments, since my appointment time was not respected. The nurse and doctor I saw also didn't seem competent. The TB test was painful, and the doctor who did my physical literally was washing her hands with her back to me while she instructed me to do certain movements. read more

4 hours for a DOT physical and I'm still waiting. Stay away from this place by all means.

They lost my TB paperwork then lied to my potential employer stating I never came to get it done. I took time out of my day to get this done just for them to be irresponsible and lose my results! The front desk attendant was too concerned with where she would eat for lunch to greet me as well. So terribly unprofessional. If you need something done PLEASE go to another concerta. They wasted my time. read more

Great place with great doctors. Do not respect time schedule and appointments. I had an appointment at 11 a.m and arrived at 10:45 a.m but only saw the doctor after two hours. I was seated to wait another hour in the examination room. In short I spent 4 hours trying to get a physical. read more

Concentra Urgent Care - Exam room wait - Urgent Care Near Me - Saint Louis, Missouri

In for drug screen and they are keeping me waiting and bouncing with my bladder full. Only one person doing screens. Ridiculous. Can't give negative stars. Darn read more

Worst urgent care ever been to. My jobs work comp doesn't work with our local urgent care, so we have to come here. A more serious injury was pushed off to wait for 3 hours before even being put into a room for another hour waiting on a dr, all in the meantime I watched over 20 people come in for just physicals alone and seen before me. The irritation was beyond real for the fact that I was still to report back to work after being seen. read more

I had to go in to get a TB shot for work. I was immediately greeted by a very friendly woman who quickly helped me. The second person who did my test was so cheery and delightful! The second time I went back the staff recognized me and greeted me again with so much happiness. I had a great experience and I haver to say I usually hate going to urgent Cares. read more

waiting for 3 hrs for a drug screen worst place I've ever been to will never tell a soul to come here and they make you pay first so you have worry about getting your money back read more

Had an appointment for 10 and didn't get seen until an hour later. Like what was the point of making an appointment????? The place was packed and they didn't even have enough seating. Ridiculous. Go anywhere but here. The only reason I gave them one star was because I couldn't give zero. read more

TERRIBLE SERVICE. If you can avoid going to this location--DONT. They don't take anyone's time into consideration at all. Arrived when the doors opened at 8 and they wouldn't start calling anyone back until after 8:30. Most of us were there for a simple drug test!? What is so difficult about that. read more

My new employer recommended Concentra for a required preemployment physical. Since they had prior authorization arranged, I called and made an appointment. I arrived on time for my 8:30 appointment. I filled out two forms, returned those, then sat in the waiting room with my 3 year old son for over 90 minutes before being called back for what was supposed to be an 8:30 appointment. During this time, I was called up again to fill out another form that could have been given to me at the beginning. Multiple people arrived after I did, a few for physicals, and they were seen before I was. Once I was called back, the nurse tech made a few uncomfortable comments about how "I have to get your weight now. I know this is the worst part," and "I promise, this will be just our little secret." He then did my vision test and handed me the paddle to cover my eye. It still had other people's face oils on it and the imprints of their faces. Once we were in the room, he said that I had to get a chest X-ray because they required it, which they didn't. He left and came back later and said that it was incorrectly marked and I would not need an X-ray. He conducted the rest of the physical, then as he was giving me my TB test, he let my 3 year old son touch the alcohol swab he has just used to clean my arm. I did not appreciate this, or find it sanitary. When the doctor arrived several minutes later, she was short with me and made me wrote on the form provided by my employer to make further notes. She then sent me out for a urine sample. After the urine test, I was told I needed another vision test. The tech did not know how to use this machine because she said she normally worked at a different location. Once she figured it out, I was told there was one more test to do, a close up vision test. The employees could not find the card and looked all over, asking each other what to do and where it was, all while I stand in the middle of this with my child. I was then told that they think the card is in a patient room, but that the doctor is in there now with a patient, but if I was a few more minutes they will get me out. I then said that I would not wait, that I was frustrated with the way that every aspect of the appointment had gone, and even more upset that I would have to return on Friday for my TB test reading. They told me I could just do the vision test on a Friday when I returned and I left, over 2 hours after my scheduled appointment time. I returned on Friday for my TB reading and stood near the counter while I waited to be called up. They could not find my paperwork and said that they would find it and mark down my results for both the vision and TB test when they figured out what happened to the paperwork. UPDATE- I called on Monday to confirm that my paperwork had been sent to my employer. After placing me on hold for several minutes, they informed me that they could not locate my files with the exception of the vision and TB results I did on Friday. The employee was apologetic and said he would call before the end of day with the files. He called back an hour later to say they had been located and that he didn't know how they ended up where they did. He said they had all been uploaded to the portal for my employer. It was a nightmare of an experience, and I would not recommend this location to anyone I know. read more

This clinic is simple to find. It's clean, comfortable, and open. The staff from the front desk back to the lab area are super nice.

Do NOT come here for a drug screen. You WILL wait over an hour, easily before being seen. This is my second time coming for a drug test and my wait times were : 70 mins, 90 mins. That is not an exaggeration read more

Tornata Adam's was my nurse at the urgent care on 6542 Manchester Rd. She did an excellent job describing each step of the procedure, drew my blood with one poke and no pain, and ensured that I was feeling okay and had all of my questions answered prior to leaving the exam room. I would happily go back to her in the future. Overall the staff that I interacted with was friendly and my wait time was short. read more

All I needed was a drug test for new employment. Supposedly I can turn in the paperwork at any Concentra location. Thinking it can't take too long to leave a sample in a cup, I showed up at 4:30, since they close at 5:00. Nope. Not enough time left in the business day for this. "We only do drug tests early in the day." WTH??? Based on this experience and on other reviews, it makes me wonder what is the point of having this "Urgent" Care clinic in the neighborhood at all. They have bankers' hours minus, so there doesn't seem to be much of a sense of urgency at all. Hopefully I'll have better luck at another Concentra location. read more

After going to 2 other places for a drug test for a new job I was sent to Concentra Urgent care. The difference from the other places was night and day. They were friendly, they were organized, and they were accommodating. The only person's name I heard was DeeDee, who may have been the office manager. But the girl at the front desk and the nurse that actually took the test were equally as wonderful! All three that I dealt with were excellent at their job. read more

Misdiagnosed the gout in the toe... The doctor didn't even know what it was, asked me to goto an ER if it gets worse. Waited 2 hours and the entire appt took over 3 hours. 2 days later, went to Foot Healers and they took care of me. Worst experience ever. read more

Absolute joke this place is...waited for HOURS UPON HOURS for a simple checkup for work..employees are very rude and obnoxious...NEVER EVER GO HERE, Find somewhere else even if it's a little further read more

I waited over an hour to be seen, and once inside, I waited another 45 minutes in the exam room before the doctor came in. The nurse was wonderful; friendly and attentive. The doctor however, hardly made eye contact with me when she came in. She introduced herself with her back to me (seriously!). More so, she didn't read my chart before coming in, so we had to go over all the same things I'd discussed with the nurse (she admitted she didn't look at my chart at all). With the physical exam she was rough, even after I told her she was hurting me. I felt like she was bored or irritated about having to be doing her job. She even walked out of the room as I was asking her a question, and she answered me after the door was closed!! She actually yelled her answer back at me through a closed door. Unbelievable. The only reason this review has 2 stars is because the facility is spotless and clean, the check in staff were nice, and the nurse was welcoming and attentive. read more

I put this as a 2 because Dr. Christian V. Madison was rude, condescending, and pompous.....and he lacked basic medical knowledge. I have never met a Dr as bad as this one. The other staff were wonderful! Loved the X-ray/med tech!!!! He was wonderful and understanding! read more

I had to go here for a pre-employment routine physical. Everything seemed fine and normal (getting weighed, taking blood pressure, temp, pulse, etc.), then the nurse said I had to take off all my clothes for the doctor. I argued a bit, as I have NEVER had to get completely naked for a regular physical, but the nurse said it was "policy." I unwillingly obliged, and when the doctor came in, he profusely apologized and said I could put my clothes back on. For the doctor portion of the exam, he just listened to my heart with a stethoscope (over my shirt), and shined a light in my ears. I have NO clue why this awful policy is in place, or whether or not it is even a real policy. Why should a patient have to take off his/her pants if you're listening to their heartbeat? It seems completely unnecessary and very inconsiderate of the patient. read more

I recently went to this place due to a fall I had taken on the ice. I had jaw pain that I thought may be linked to the fall or perhaps a sinus infection and it was bothering my whole right side of my mouth. They took xrays of my badly bruised buttocks and the doc basically said to see a dentist. Well a day later I went to another doctor and I had a sinus infection.A simple sinus infection could not be diagnosed. Worse part is they put on the claim to my insurance company that it was dental and my insurance company does not cover that. Horrible doctor and should not be practicing. Plus only one person ahead of me and I waited about hour and a half. Avoid this place at all cost! read more