I was referred to Carol for her bookkeeping for my business in July 2025, we had a good conversation on what she would be doing for me, She had me switch to QuickBooks desktop, as I was using QuickBooks Online and add her as my accountant, and sent her my last three months bank statements as she requested. After doing this, I never heard from her again. I was told she will contact me at the end of July to close my books for the month, I emailed numerous time, got no response, I called and left messages, finally someone answered and told me she saw my email and Carol was available that day and she will let her know to call me, but again I did not hear any thing else from her or her office. After another week went by, her assistant called and said Carol wants to setup a meeting. I agreed, when I spoke with Carol, she started asking about things on my bank statement out of the blue, nothing about her being unavailable, it was very strange. I immediately told her I no longer wanted to work with her, she quickly got off the phone. She may be a bit unstable. read more

I have used Carol for years and have always had a good experience until this year. I had a question about my return and when her secretary went back to her office to ask, Carol and the client she was speaking with both laughed out loud in an incriminating tone. I think that was very hurtful and unprofessional and while Carol did come to the front to address my question the damage was already done. Next year I will be using a different accountant despite the price of filing. read more

Carol is a not a professional. She will lie about doing work and nothing was done. She will not answers calls or reply to emails. Last year I really wanted to get health insurance and she didn't get my taxes done in time. Here we are in the second year and she still has not done it. She told me that one year I earned 100k and I had to pay in 10k The truth is the 100k was for a business credit card processing. She counsels even look at why the 100k was addressed to me so it could go to the right company. I almost paid in 10k due to your actions ! Avoid her!!!!! read more

Highly recommend! Helped me make sense of my super confusing tax situation by laying out how to limit my exposure. Her guidance has set me up to pay less in the long run while allowing me to continue the lifestyle I want. read more

Carol is a true professional. Very helpful and knowledgeable on all things related to taxes and payroll services. I had her take care of my taxes during an acquisition period of increased income and she literally saved me thousands of dollars. Highly recommended! read more

Carole has done our taxes for 15 years and we couldn't be happier with her services. We found her very personable and very efficient. I don't really understand the previous reviewer's comment about her ego. I have never seen it. We also found her prices quite reasonable. read more

I've had so much trouble with this place and I hate that this is the accountant my job uses or I would switch so fast. When I got paper checks my check was never there when I would go out of my way to pick it up so I've wasted a lot of gas to come here for nothing. Just yesterday I called to see when my w2 would be coming in and if it were to be coming to my job or my home. I spoke to Nicole who was very rude and acted like she was annoyed to have to speak to me in the first place. She had an attitude the whole time we spoke and I could not wait to get off the phone. Most of the time when I call up there they've either left early or just don't answer the phone so I'm surprised they even answered. I'd never recommend this place to anyone. read more

She is far more concerned with her daughter's country singing career, has a gigantic ego, doesn't return calls or emails (apparently due to taking on more clients than she can handle), doesn't ask questions to ensure she has all the info and doesn't explain anything thoroughly. If I understood all that goes into doing my taxes, I'd do them myself. She is very expensive and as one other reviewer mentioned, I think there have been errors in my taxes. Going to someone new this year who will hopefully check my previous paperwork and do a much better job than Carol Bourne. I would highly recommend going elsewhere. read more

We had our tax returned by Ms. Bourne for 2010. Several months later, we got a notification from the IRS that our submitted return had a major error and we owed an additional $4800. I contacted Ms. Bourne, forwarded everything we got from the IRS and went to great lengths to secure information from our investment company that had been missed when the return was submitted. I forwarded that info to Ms. Bourne as well and continued to contact her regularly since she assured me it would be taken care of. I requested copies of any correspondence she had exchanged with the IRS -- never got anything. This all started in approx. May 2012. This has not been resolved. Late fees and penalties were imposed by the IRS, which we ultimately paid to satisfy the IRS. Ms. Bourne did not return (many) phone calls or respond to (many) emails. I also went to her office in person and it was . . . closed. read more