False advertising When I signed up for earthlink, I was told…read morethat after 3 months I would receive a $200 gift card. I never received it. They played phone tag with me twice and I stopped hearing from them. I paid my third months bill and then switched to another provider due to a promotion. EarthLink did verify that I was eligible but said they couldn't figure out how to give me the card since I was no longer an active customer. I held up my end. They didn't. I left a review on another sight and got a response claiming they would send it to me. Didn't receive it so I updated that. Then they told me there was some miscommunication but that it was put In and I would receive within 14 days. Guess what!? Still no card!

scaaaammmmers!!!!! called to find out about the service. they look to see if you are within the…read moreservice providing area. i was!!! they sent the equipment and then sent out a verizon technician to install. they couldn't install due to me not having verizon cable service which they didn't tell me. otherwise, i would have gotten service through verizon. i had to send the equipment back in which they took $330 out of my account. i informed them that the equipment had been returned and they needed to refund my money back to my card. they could take money but not give it back the same way. they said it would be 4-5 weeks to send the funds by check. i am at week 8 and no check!!! you call and cant understand anything along with having to identify yourself short of showing up at earth link, llc in atlanta. i guess they feel they can wait you out and you'll forget. nope!!! not me!!! i filed two bbb complaints. i will call the atlanta news and continue with negative post until i get my money back.