I see Amy Matney for therapy, and she is hands down the most down to earth, easy to talk to therapist I've ever had. She tells me exactly what I need to hear, not always what I want to hear. There have been plenty of times when she's said something that made my response, "F you, I'll see you next week," only for me to come back the following week and admit she was right, which she already knew anyway. Amy has helped me navigate some really difficult times in my life. I appreciate her more than I can put into words. She is absolutely the best. And her dog, Einstein, is a 10/10. He definitely did not tell me to say that. I also see Lauren Fackler for medication management, and she is fantastic as well. She truly listens, is empathetic, understanding, and makes me feel heard. I feel like I could tell her anything and be met with kindness, compassion, and grace. These two have helped me tremendously, and I am incredibly grateful for the care and support they've provided. read more

I called to confirm my appointment, and the office staff told me I had cancelled my appointment - which I did not. They then informed me that after I scheduled my appointment (several weeks ago) they "forgot" to call me to let me know they didn't have enough information from my referring doctor to schedule me. So they had to cancel my appointment - but no one let me know! Good thing I called to confirm my appointment, because otherwise I would have shown up. I'll be asking my doctor to refer me elsewhere. read more

Avoid this practice at all costs. In every experience I had as a patient at Comprehensive, the office staff treated me like I was putting them out by doing things like checking in or scheduling a follow up appointment. Kim herself was pleasant and compassionate but it wasn't worth running a gauntlet to see her. Multiple clinicians have told me of their own negative encounters with staff. It's not worth it. Zero stars would be too many. read more

Many years of psychiatric care including Spravato treatments before I started here. Do not go here for any treatment. The providers do not care about their clients. They literally lie to their clients. I was appalled and would not recommend them to my worst enemy. Run don't walk away from them. read more

My son saw Kim Tarnai at CBH in Staunton, VA, on two separate visits, totaling approximately an hour and a half combined. We requested a Gene Site test and discussed the possibility of her being his psychiatrist. During the visits, my son shared what's been happening over the last year with him and how he's in a program for court. Court requested him to sign a release for CBH and what Kim sent to the Court was 95% factually inaccurate, misleading and in some cases completely false. This not only caused harm to him in the program but also was defaming towards me, as she took much of what I said and added her own context to make it sound negative. I have filed complaints against her with the Medical licensing board, the VA Dept of Health Professionals and OCR. I will also be bringing a civil suit against her! She violated ethical and professional standards in her duty to avoid harming the patient or their family through false documentation. ALWAYS advocate for your kid because no one else will! read more

I started taking my mother to Comprehensive Behavioral Health as she started developing dementia. They were very helpful and understanding. The staff always treated her kind and with respect, even when she struggled more. They always kept their appointments and would find time for her if any quick appointments were needed. The waiting period before seeing the clinician was always less than five minutes. read more

I Dr Brandon Gallo is the best. So kind and empathetic. He really listens to what you are going through and is there to help. He has helped me so much with managing my anxiety and OCD! Thank you!! read more

I only had one therapist I would even begin to recommend and she left to practice elsewhere after I was there for three months. I was then assigned to another therapist who I will call Mrs Personally She was horrible; didn't care about anything I said. And the office staff is totally useless, but that's another story. When I was over medicated and ended up in the hospital with Parkinson's like symptoms, I told my doctor that I wasn't going back to Comprehensive Behavioral Health ever again It's fortunate I didn't sue them for malpractice. read more

This office is a joke. Seriously, if you care about your mental health go somewhere else. The two doctors I've seen here were fine but the office staff have no business in the medical field. If you read through these reviews you'll find an alarming number of people who were denied care and critical medication over scheduling inconvenience or very minor payment discrepancies. This was my case as well. I HAVE BEEN DENIED MEDICATIONS REPEATEDLY over very small discrepancies. The most recent time I was never informed when my refills were going to run out until I was out of medication. Upon calling the office I was told I would need to wait a week to be seen before a refill was allowed. I asked for a partial to get me through and was told "I don't know, I'll send a message to the doctor" No reply after that, no effort, no care. I had to call constantly over a span of 4 days to get a partial. It was to late. I was already withdrawing. For 3 weeks now I've been dealing serious complications from the withdraw. This place doesn't care about you, and I'm honestly surprised no one has sued them for malpractice. read more

Dr. Kane is amazing, he assisted me with some mental health issues and also referred me to another AWESOME provider who could assist me in other areas. The new office is huge and very modern inside. Dr. Kane is also innovative and using TMS as a way to treat patients that meet the criteria. Everyone is very professional there and willing to assist you with any questions or needs you may have. Honestly, there isn't enough room to compliment this office and staff. Dr. Kane truly was the 1st stepping stone, to changing my life for the better. Those seeking help, this office is medication oriented with some limited counseling. Reach out, it may change your life for the better!! read more

They are very well known in this area for treating patients like absolute garbage. I personally do not know even one person who has had a good experience with them. Their policies are draconian and unreasonable. For instance, I was told I was too late for my child's appointment, and denied the appointment, when I was standing IN THE OFFICE BEFORE THE STARTING TIME OF THE APPOINTMENT. In another instance, my husband witnessed them deny an appointment to an elderly woman who had driven a long way and was delayed by a traffic accident. My provider was so caught up in her Trumpy worldview that she couldn't understand why I was dismayed that our country is descending into literal fascism. She doesn't have to agree with me, just have enough empathy to understand my point of view; she utterly lacked that. She also did not care that her denying me my medication (previously prescribed by my PCP) was negatively affecting my life, but when I brought my husband to an appointment and he explained how MY lack of medication was negatively affecting HIS life, she reversed her decision immediately. Can't have the MEN being inconvenienced, now can we? The office workers are officious little power trippers who LOVE mistreating people. This practice uses every opportunity it can to rack up bogus fees to suck more money out of you. Stay away from this place. They will worsen your mental health, not improve it. read more

I just started at comprehensive behavioral, so I only have my first impression to go off of, but I really enjoyed my experience with erika she was responsive and understanding and got me on a new medication immediately after my first appointment. I hope to continue to enjoy my experience here despite the negative reviews read more

They could care less about people that need help. They don't communicate and over schedule so there is no buffer at all. If you want help I suggest finding someone who actually cares about people. These people do not. They are just in for the money and numbers. Very disappointed and will not recommend them to anyone. This was an awful experience. If you're going through things, they will just make it worse. Find an office that's in it to help. Unlike these people who are in it for their bottom line. The front desk staff were rude and condescending after not giving the information needed, and expecting people to have psychic abilities. This is the last thing people who are hurting need. What a waste of time and energy. Wish I didn't even have to give the one star. read more

They make you climb mountains to get your medication. Even with a standing appointment and with a current account, they have won't call in medicine. In my last discussion, they said they will continue to hold my medication until after the appointment a week later. It was the 3rd appt. in 6 months. I can't imagine the repercussions for individuals with greater needs then me at an office taking care of significant very needs. I loved my visit with Dr. Cash. She was on top of it until we both felt comfortable with the medicine and dose. But I have to give this office a negative review because of bad communication, and bad policies that hold medicine at bay way too long. read more

I see Jason Carter and he has been amazing and understanding. He is very down to earth and easy to talk with.

Terrible. Will hold prescriptions hostage until you go in for an appointment so that they can milk you for all your money. They don't care if you are going to have severe withdrawal because you can't get your prescription refilled. Zero compassion or kindness to their patients. Hard to get a hold of, always rude and disrespectful on the phone. Stay away, would rate ​0 if I could. read more

This place doesn't even deserve one star. I can't speak for the other psychiatrists here but DONT GO TO LAUREN FACKLER!! I had been seeing her for about two months and about two days ago I called to get a new sleeping med. she told me she wouldn't see me or make any changes to my meds unless I got a case manager from CSB. This was after she referred me to another program which I followed through with. With my schedule and all the other professionals I am currently seeing, I felt I had no need to get a case manager... when I asked why it was mandatory she sent me a termination letter in the mail. THIS IS TOTALLY UNETHICAL AND SHE DOES NOT DESERVE THIS JOB IF SHE CANT HANDLE THE PATIENTS!!! Don't waste your time here, I should have known by the fact they have constant openings for appointments and everyone else is booked up until months later. DO NOT GO HERE!!! read more

I have had a horrible experience with this practice that is supposed to help people with their mental health. I kept excusing the poor care I received there (maybe it's just really busy, maybe someone is having a bad day, next time it will be better) but after three times I can't overlook how I was treated there. Irresponsible PA's who can't keep up with your medications even with the chart in front of them and you telling them during an appointment. Cancelling appointments without letting patients know. Discontinuing medications without tapering or warning of side effects. And don't bother trying to talk to the office manager as they will never return your calls and they stay in the back if you show up in person to speak to them. These "medical professionals" do not care about your mental health or the consequences to your mental health from their neglectful care. Do not go here if you actually need help. read more

This place is awesome! All of the staff are very nice, courteous, and polite. My appt started on time and PA Jordan was amazing! Looking forward to more visits in the future. read more

they don't even deserve the one star I had to choose... the front staff is awful... When you ask to talk to the office manager, she won't call or come out..she is always busy...well aren't we all... the doctors can't even keep up with knowing me and the right medicine... the no longer have my business, but they don't care..... beware if you genuinely need help because they show zero kindness. read more

I called to make a first appointment this morning. Comprehensive Behavioral Health was recommended by my Primary Care doctor. I had some questions about the services available. One of the things that did not sit well with me is that appointments last about 20 minutes. This did not seem right to me. So I asked around about Comprehensive Behavioral Health. The people I talked to were friends and other medical professionals. Comprehensive Behavioral Health is more for managing medication then actual counseling. I am not looking to be put on medication until I know i really need it and have exhausted all other options. At this point I have not been diagnosed with any mental health illnesses. I feel I need a diagnoses before someone tosses drugs my way. I am not opposed to drugs if I actually need them. So I decided that Comprehensive Behavioral Health is not the right place for me at this time. I called to cancel the appointment I made. Mind you the appointment is a few weeks away and I made the appointment less then 12 hours ago! I first talked to someone named "Madison" to cancel my appointment. I explained why I was canceling. She did not even ask me my name birth date or date of the appointment but said she would cancel it. Then hung up on me! How did she know who's appointment to cancel? And there is a thing called HIPPA where I have to identify myself with information before before any changes can be made. None of that information was gathered! I called back because I wanted to verify my appointment was indeed canceled. Some medical offices will charge you for missed appointments. The next person I talked to only took my name and I expressed that i was upset with how my first phone call was handled. I also told her that I would be talking to my PCP and let her know I was not at all satisfied with the lack of professionalism I experienced thus far. She then told me that it was not fair to judge everyone in the office because of one persons actions. I told her it was against HIPPA a federal law to be so lackadaisical with my medical information! So beware anyone can call and make changes to your appointments at Comprehensive Behavioral Health. I will find a different more trust worthy mental health provider. read more