Dr DeMille may do good work but, the office staff and billing is HORRIBLE!…read more They do not honor their own quotes and charge a lot more if you try to use insurance. After paying off the balance, they will send additional bills in the mail adding extra fees which were never discussed or included in the original quotes they have their patients sign before starting any work. When dental insurance pays more than the estimate, they won't return the extra money they collected or even apply it to future work. Even taking in the insurance EOBs (showing the insurance paid hundreds more then their estimate), they keep the extra money. Also, if THEY cancel your appt within 48 hours before the appt time, THEY CHARGE THE PATIENT a cancellation fee. Very dishonest way to conduct business.

I strongly urge others to take the billing concerns shared by previous patients seriously (Google…read moreReviews). I initially trusted the positive reviews, which unfortunately led me to this dental office--an experience I regret. Despite having active Delta Dental coverage, I was charged $39 out-of-pocket for a regional block anesthesia because, according to the office, my insurance "denied it." After personally contacting Delta Dental, they confirmed the charge should not have been applied and even contacted the dental office on my behalf. This indicates a troubling pattern of unbundling services in a way that bypasses insurance coverage. Additionally, they will try to get you to use "better quality materials" that is not covered by insurance--something not clearly explained upfront unless you ask them and to remove it they add it on and only remove if you read the paper and ask them about it (e.g Nano-Hybrid Composite). When I questioned the charges, the office threatened to send the unpaid balance to collections, citing "Utah law" as the reason patients are responsible for all uncovered portions and said they could work a "payment plan" as to balm their charge as if they are helping you instead of correcting the error. This practice also uses high-end x-ray machines and frequently performs excessive imaging, which appears more designed to increase billing than improve patient care. These unnecessary x-rays result in inflated costs to the insurance. In total, I paid $209 out-of-pocket for a routine cleaning and the removal of a single wisdom tooth (that's with having Delta Dental insurance coverage )--despite Delta Dental confirming my total out-of-pocket cost for everything should have been only $170 (So, I basically paid $39 extra (reg. block anesthesia | something I should have not been charged for - unbundling). This discrepancy raises concerns about whether this is a case of unethical billing practices or a lack of proper understanding of insurance protocols. I lean more towards unethical billing practices because this Dental Office has done it to other folks as-well, I understand mistakes, but it's happened what seems like a lot to other folks as well based on the low-star reviews, now me included. Based on my experience with billing here--and similar reports from other patients--I recommend seeking care from a dental provider that prioritizes transparent billing, ethical practices, and patient trust.

Dr. Pessoa is seriously the best! He quickly diagnosed my issue and worked on getting it treated…read moreright away. He was so fast and thorough.

Crowns look great, but what's underneath doesn't…read more After their initial root canal and crown (done wrong), I ended up with a year-long infection that eventually required an apicoectomy and then a full root canal redo by an endodontist -- who was shocked they had let it go so long (more than a year) and hadn't caught, on imaging, that the entire root canal seal had failed and was leaking. Right after the crowns were placed more than a year ago, I called them in urgent pain -- but they didn't answer for a full week because of "phone issues." In desperation, I went to a 24/7 dentist who misdiagnosed me. When they finally answered the next day, I went back because they knew my case and I didn't want to risk losing my new crowns. They loaded me with antibiotics, did the apicoectomy, and gave me a free bottle of "fairy dust" mouthwash, assuring me that time would help. It didn't. They could have caught this much earlier with proper imaging like an MRI and a timely referral to an endodontist. Instead, it was delay after delay, unnecessary procedures, and more pain than I should have endured. I will not be returning. I paid a lot of money for a nice crown with a hole in it.

Dentist gave me a filling on my front top tooth that is shorter than my other front tooth, a…read moredifferent color, and is concave. I asked him about the problems with it, but he said it "was fine" and didn't offer to fix it. Then, his billing office claimed to have problems billing my two policies and dumped the problem of seeking the payments on me. Sure, I signed something that says it's ultimately my responsibility. But every other provider I've ever been to has easily done the billing and not forced it on me. I'm not an expert on billing which is why I want to be able to depend on the provider to do the job. I wouldn't have gone here if I'd thought they'd force me to seek payment. I found the dentist and staff inflexible and ultimately unhelpful.

Dr. Martinez has been my dentist for many, many years. He is the best! He is super friendly and…read moredoes a great job - really knows what he is doing. I have the utmost confidence in him. In addition, he makes himself available and easy to either contact him in an emergency or his staff otherwise. Best dentist I've ever had.

So Amazing! Everyone is so caring & attentive. They made sure that my daughter's teeth were…read morecorrected to what she was comfortable with no matter how many appointments it took. Thank you. Much appreciated! I would recommend Velux Dental 10 out of 10!

Everything that should not happen with a dental treatment has happened. Like an episode of Seinfeld…read moreridiculous thus far with no effort to apologize or correct the situation. This is why my teeth look the way that they do; every time I get dental work done it ends up being a scam that I have to walk away from it. There's still time for them to do the right thing and turn the situation around but frankly, they are lucky my attorney hasn't contacted them as I'm at immediate care right now due to constant pain, infection and have now missed 6 days of work. Perhaps these people are unaware of my hourly rate. This office has a business license right now because I'm allowing them to keep it. Beyond unprofessional.

this dentist location is not organized! Let me explain when you call in the morning when they are…read moreopen the answering machine on their end says they are closed and is buggy where you can't always leave a message. The next is when you gps to their location it will say they are closed which makes you nervous that they are closed. Their website online will also say they are closed as well. So when you drive there you are wondering if you are gonna end up at a closed dentists. they are closed Fridays so if you have a Saturday appointment and need to reschedule you must do it 2 days in advance. Cross your fingers nothing comes up Friday. When I was getting my teeth cleaned the process was un organized. They would say they needed to get the x ray machine then 10 mins later a new person shows up with no xray. They kept leaving me hanging. The whole thing just seems messy.

Returned to Riverton heights dental and had another great experience! Got some good…read morerecommendations from Cosette the hygienist who is always very gentle when working on your teeth gave me some good advice about how to improve tooth care and hygiene which was very informative and kind of her. The ladies at the front desk are always very friendly and helpful as well, and I was able to speak for a minute with the dentist himself and he has lots of experience and is very professional with his patients. It has a very safe and comfortable atmosphere here at Riverton heights dental. I will continue to recommend this dentist office to anyone who is interested. Thanks for an another great experience Riverton heights dental!

Last Friday I lost part of a filling. This ended up cutting my mouth and tongue. We have been going…read moreto Dr Brickey at Natural Smiles Dentistry for over 3 years now. I called them on Monday morning and they got me in right away. What I love about Dr Brickey is he always puts his patients first. He always does what is best for them. He recommended that I get braces to correct my bite so then he could start fixing my teeth. Fast forward to today and I have finished my ortho and now he is starting to fix my teeth. He is so concerned that everything he does is perfect. He was worried about my bite because I wear a retainer. Well he fixed my cracked filling and then proceeded to fix 4 more teeth while he was there. So now I have some gorgeous fillings and a retainer that still fits. I know that when I go see Dr Brickey my dental work will be done correctly. It is so assuring to have such an amazing dentist after having had so many bad ones that did subpar work. Dr Brickey is worth driving for. Thanks to his amazing team for taking care of me and my family. We love Dr Brickey.

Far and away the best dentist office I've been to. For what it matters to anyone reading this, I'm…read morea physician who has strong opinions on how to run a clinical practice and deal with background billing and insurance issues. I'm being followed by Dr. Provine and I've been impressed with her affability, candor, and pragmatic approach to treatment. I personally like it when a health professional gives me information bluntly, and I think she does a very good job of giving the straight story while having a empathetic edge, They are efficient with their cleaning and diagnostic workup. They also went out of their way to monitor when my insurance allowed me to get a cleaning and then called me to schedule an appointment. I had to get some fillings (for the first time ugh ...) and from a technical perspective it was fantastic. I was anesthetized perfectly and didn't feel a thing. Very happy with the experience. I would recommend them to anyone.

Dr Yeager and his team are the best . My family is grateful for the 18 years of service from River…read moreCity Dental . They are a team you can trust . They treat you like family . If you want a dentist that cares for each patient and their well-being, Dr. Yeager is the guy !

Dr Yeager and the entire team at River City Dental are awesome. Dr Yeager has taken great care to…read morehelp me restore my smile after needing 10+ implants done. I get compliments over and over about how great my teeth look. All of them lol. The entire team is professional, warm and excellent at what they do. I recommend them 250%. Daniel C

Dr. Andy is a fantastic dentist. My family and I have been seeing him for years and are always…read morehappy with our care! Thank you!

Andrew Vernon is a very approachable dentist. Very clean and comfortable environment with very…read morefriendly staff