I called on a Tuesday afternoon because I needed to drop my vehicle off Saturday morning to have my…read moretailpipe fixed that is separated from the muffler. The guy I spoke to over the phone said I could drop it off first thing Saturday morning. I have to be in at work starting at 1:30pm that day too so I asked if they will have it done before that. The guy said "oh yeah, we'll have it ready for you before then." I dropped it off that Saturday at 8:30am and received a phone call later around 10:30am saying that my vehicle was ready for pick up. I went in and the guy said if I was aware about the tire. Confused, I asked him "what about the tire?" and he said that there was a piece of fence stuck in it so they patched it. This is not what I brought the vehicle in for so I went outside to see if the tailpipe was patched and it was still separated! I went back in to inform them why I had brought my vehicle in originally and they had no idea what I brought my vehicle in for originally. They proceeded to inspect my vehicle to examine what needed to be done, got me a quote and said the muffler and tailpipe had to be fully replaced. I asked if they could do it that same day despite me having to go into work later. He said they couldn't get it done that day because they don't have enough staff and would have to order the parts. So not only was I charged for a service I never requested, my time was completely wasted, and the service I had requested over the phone was never accurately annotated/documented to ensure that my service was taken care of on my vehicle. Not to mention, if you don't have the parts available why would you tell me over the phone that my vehicle would be fixed that same day? Complete lack of attention to detail, communication, and consideration.

If I could give zero stars I would. Terry, the owner, asked me to drop my car off on Wednesday…read moremorning to get an alignment, state inspection, and help me figure out where the knocking in my front end was coming from. Wednesday 4:30 pm he says he didn't get to it but would get it in the morning. Thursday 5 pm he says he didn't get to it but he promised to Friday morning. Friday at 5 pm. He didn't get to it and says he might get it Saturday but they close at 1. At this point I'm highly irritated and say I'm picking my car up Saturday morning regardless of work being done or not. He says he's never had anyone ask for so much work (???) and never attempted even the alignment or state inspection. He had told me before I dropped it off to write down all the symptoms of the knocking, jerking when driving, and difficult steering problems and what has been done so far. I did. Apparently literacy is not one of his skill sets because he took my writing of what has already been done as things I wanted him to do....um NO! Too bad that his employees didn't understand the concept of a dash cam when they were in my car burping, farting, name calling other patrons, and going out for lunch! He said that all components were carefully checked but my car was on the lift for all of 4 minutes which would not have been enough time to remove and replace the belly plate,inspect all parts of the suspension and steering, and actually check anything. Again....dashcam proof. Stay far away!

This storage is the most unsecured unattended poorly managed storage facility in Goldsboro. a code…read morefor the entry gate is worthless when they allow anyone to jump over the back gate and burglarize and vandalize your property while holding themselves harmless for Active or Passive Negligence!! The only thing they protect with security cameras is their office which is alway unattended or closed. Don't bother with a voicemail, they will not return your phone all either! Do not store anything you value at this storage facility!!

From the owner: Storage Rentals of America in Goldsboro, NC, offers clean, secure self storage with flexible…read moremonth-to-month leases, perfect for changing needs. Conveniently located near Walnut Creek, Rosewood, and Downtown Goldsboro, our facility is ideal for residents, businesses, and those relocating. We proudly serve military members from Seymour Johnson Air Force Base with reliable military storage options. Choose from a range of unit sizes, and benefit from enhanced security features for peace of mind. On-site moving and packing supplies make your storage process easier and more efficient. Enjoy customer service available 7 days a week for a seamless experience.