One of Joe's agent's, Cassie Sutherland, was the listing agent on a home I was interested in…read morepurchasing. I've purchased and sold many homes in the Seattle market and am very experienced in the process as well as with the general ethics and professional standards followed by excellent agents. I submitted a strong, full price, offer to Cassie on a Friday through my (seasoned, vetted) agent. She informed us she would hold the offer over the weekend because of a planned open house but would notify us immediately if a competing offer came in so we could modify ours to remain competitive. We proactively checked with Cassie daily for other offers, to which she indicated none had come in. By the Monday morning following the weekend, we again confirmed there was no other offer and Cassie informed us she had a meeting to discuss our offer with the seller at 4:45pm that afternoon. We eagerly awaited a response from her with the status of our offer, prepared to enter negotiations if necessary. We were *stunned* when we finally heard from Cassie later that evening with the news she'd "successfully sold the house to another buyer." Not only were we denied the opportunity to remain competitive as this agent had agreed, but imagine the position the sellers were put in due to her antics. I do not know if she had the other offer all along and was sitting on it (which I suspect since her business page now boasts the 'multiple offer' situation she was able to create for her buyer--that's not exactly how that works, Cassie), if she simply doesn't know her job, or if she knew the other buying agent and had already chosen the offer for that reason. Whatever her reason, it was unprofessional, novice, unethical, and resulted in a win for her, but a purchase loss for myself and loss of additional financial gain for her own seller! When the matter was brought her broker's attention (Joe Blade), he was defensive and dismissive, with Joe citing I was simply "mad [I] didn't get the house," stating "my agent did her job." Predictable response avoiding the issue at hand, but speaking volumes of normalcy of this behavior from his agents. With no resolution expected from the broker, I will be filing a complaint with the state against both agent and broker. I sincerely hope the sellers do, too. Go with a vetted, seasoned, Realtor to avoid a young agent playing games with your nest egg as this one did. A better broker would have sought resolution, not absolution.

They are absolutely amazing to work with!! We have worked with Cassie Sutherland to buy a home, and…read morenow to sell our rental property! She is professional, very attentive, and tailors the entire experience to her clients needs and desires! This is a life long relationship so long as she is in business! We feel super blessed and thankful to have met her and been able to work with her. Highly recommend Cassie Sutherland for your real estate needs!

I requested information for one of their listing. I was told by one of their brokers that she would…read moreget back to me shortly. That was 4 days ago and she has yet to respond. I sent a follow up message yesterday and still no response. I strongly recommend avoiding this company. Either they're disinterested or too busy. Either way, you can do better.

Abby Mondeau is a fabulous real estate agent. She's bright, dedicated and a joy to work with. I am…read morea first time home buyer. She walked me through the process with confidence, expertise and patience. Because of her great customer service, I clearly understood each step and felt comfortable from start to closing. She provided thoughtful and vetted referrals for related services. She kept me calm and cheerful during the waiting times. She assisted the home owner I bought from and exhibited great integrity in her service to each of us. I should mention that I stated working with her just as the pandemic hit. She didn't miss a step and I closed in about 5 weeks. She was amazing the whole way through. We love our new home and her joy for us at closing is a memory I cherish. Abby loves her job and it shows in her every action. I highly recommend her to anyone looking for a home. Thank you, Abby Mondeau! The world is a brighter and better place because you are in it. I am grateful to know you and blessed that you are my real estate agent!

Had a appraisal done last year by Huber Home Appraisal. Very professional and quick turnaround. Was…read morevery pleased.

Does Olympia have outside contact with the rest of he world? DO you NOT knw NYC is right in the…read more in the he middle of recovery from a major flood in the subways, MTA, homes, basements, cars underwater still on the interstate?? and many dead bodies??? YET, ,,, what professional TITLE company calls form WA and spends 15 minutes being vague and ambiguous and waste time and energy arguing abut a notary ... DAM!!!! YOU have the info on time frames, documents etc, on the the notary.. I DON"T .. WHAT A HORRILE conversation ... while trying to recover my dam car,,i have to practically have a heart attack in communicating something simple?

I had to use then when closing on my mom's house. There were several errors in the paperwork that…read moreI caught, including having a signature block for my deceased dad even though they had been supplied a death certificate. The documents were not redone but merely crossed out. Had to wait several hours on this day while they got the docs ready only to have the errors. The guy running the closing of the house was not apologetic during the process. Find another title company if you can.

HIGHLY RECOMMEND having Keenan as your realtor. He knew…read moreexactly what he was doing and made selling my home simple. Great communication throughout the entire process and i walked away doing a lot better than I expected. He will be my go-to for any house sales in the future.

Working with Keenan was awesome. We had worked with a few other real estate agents before…read morecontacting Keenan and we are happy we bought through him. He did a great job, was transparent, and walked us through every step of the process. He made us feel completely comfortable as this was our first home purchase. He worked well with the selling agent and got our offer accepted easily. I would absolutely recommend Keenan as your agent.

Knowledge, helpful and down to earth service. I've sold and purchased a home through Chehalis…read moreValley Realty and would recommend to any friends or family!

I worked with Janet Simmons when I purchased my current home 3 years ago. I was transferred to her…read morenot knowing who she was, but it was the best thing that could have happened. Although my budget was very limited, she worked with me tirelessly hunting for just the right property. She showed me many homes in my price range, made recommendations, gave advice and wasn't there just to SELL. She became my mentor in this house hunting search...although it was not the first home I'd purchased, she was a valuable asset and never tired of taking me to home after home. Her patience, thoroughness and just her cheerful, friendly personality won the day for me! Would recommend her in a heartbeat!

Wes is a very friendly and helpful real estate agent, he found us the perfect house for a great…read moreprice! I highly recommend him if you are in the market for a new place to call home.

First off, I would like to be clear I did not hire Wes Neal as my realtor. I was a buyer for a…read morehouse he was representing as the seller's agent. My complaint is coming from the buyer's side as he made this transaction process extremely difficult for myself and my agent. Anyone buying a home and Wes Neal is the realtor for the seller, BEWARE! From the beginning he lacked clear, transparent communication skills with my realtor. Wes was hard to reach, ignored specific questions, and seemed quite shady. He hired his own family member to paint the house, which was performed in a deplorable manner and was not done the way it had been agreed to in the 35R. He went past deadlines with zero communication or reasons why he had been unable to respond. In this specific transaction Wes appeared to me to be unprofessional, rude, disorganized, and broke the Washington State Realtor Code of Ethics (which he is a member) Preamble Article 1 which states that realtors are obligated to treat ALL parties honestly. He blatantly lied about when he called a septic inspector to come out to the house. The inspector confirmed it happened 3 days prior not 2 weeks prior as Wes told my agent. Although, the failed septic turned into a blessing in disguise as I am now purchasing a much better home, it was a devastating blow at the time. Wes also failed to let me out of the transaction after stating the seller was unable to perform the needed work to make the house uo to county standards to sell. Wes proceeded to hold the house on the market in pending status after we ended out contract. In my opinion, this realtor is one to watch one to avoid at all cost if he is selling a home you wish to buy.