Where I live, there is no Wells Fargo branch, so I needed to wire money and had to visit a location…read morein the Green Bay area. The amount exceeded Wells Fargo's online limits, requiring an in-person visit. To save time, I called ahead to ensure the branch could assist me. My first call was to the Wells Fargo on Mason Street. I explained my situation and asked if I could visit and wait for an available banker to handle my wire transfer. Unfortunately, I was informed that no one was available that day and was offered an appointment several days later. Despite explaining that I needed to send the funds urgently and was willing to wait, I was told this wasn't possible as all bankers were fully booked. I was disappointed, as I remember a time when branches went out of their way to assist customers without requiring appointments. In contrast, my experience with the Wells Fargo in Howard was exceptional. I spoke with Pamela Ewing, the Branch Manager, who was warm and understanding. After explaining my needs and estimated arrival time, Pamela quickly checked with her team and assured me they would accommodate me. Upon arriving, I was promptly assisted by Hollyann, who efficiently completed my wire transfer within 20 minutes. I am incredibly grateful to Pamela and her staff for their outstanding service, flexibility, and dedication to helping me. Their efforts made a stressful situation seamless, and I truly appreciate their commitment to customer care.

I've switched banks since moving to a new area, but they customer service at this specific location…read moreof Wells Fargo cannot be beat. The staff is always super friendly, willing to help me with anything at all, and making sure every visit is satisfactory.

I called a local number for information about financing improvements for a rental property. I have…read moreno idea what location called me back but the call came from a 414 area code Callled to find out what loan options I had for financing some major improvements on a rental property. I was told someone would call me tomorrow. At 9:30 the next day someone calls asking for me. I I'd myself and he apologizes because our appointment was for 10 am. Huh? I wasn't given a specific time. I told him it was OK to talk now. No, he says, "I have an appointment with someone else now. I'm thinking, OK, stuff happens. The phone rings at 10 am. It is the same number that rang at 9:30 am. The voice at the other end is stammering and it is readily apparent he has no idea who he called! I identify myself and he apologizes for HIS confusion. He proceeds to offer options that are not even close to being competitive. I thanked him and said it was less expensive to put my planned improvements on my credit card. Given how unorganized and confused this man was, I had no confidence in what he was telling me nor did I have confidence in the quality of their products. He was the 4th lender I called so I indeed had timely comparisons and he wasn't even in the ballpark!

I was forced to switch to Associated Bank after they took over Bank Mutual, who I had been with…read moresince 1987 and they were First Northern. I figured I would give associated a try, I will now be switching banks because Associated has so many fees and penalties it is ridiculous. They don't have as many options for checking or savings and so far I have experienced horrible customer service. I am going to update this review because I had a good encounter when Associated bank made sure charged to my debit card were legit, winning me over a little

I did just recently close my account here to consolidate my finances at Ameriprise…read more I had a CD reach come due so I had to call in, the day of, to keep my money from being put back in for another six months. This isn't a feature I care for (having to call the day of, not before) so I was eager to have this taken care of. This is when I learned I also had to come in to sign for this. At first the representative on the phone could not fit me in at a location for an appointment to sign this form. This was irritating to me because I was never told I would have to sign anything until that day in the first place. I also had to work that day and wanted this action completed immediately so I would not have to worry about it anymore. The representative knew I was irritated and was doing his best to resolve the situation. This was certainly appreciated. Finally he contacted Associated on N. Adams street in Green Bay and said Brad would assist me as soon as I could come in. Great! Indeed, Brad Hanold, the Branch Manager fit me in and took care of everything. Brad was professional and courteous. His personality was calming and his knowledge made the transaction smooth and effortless. I left satisfied and at ease. Thank you Brad Hanold for your help and professionalism. You are appreciated. Matthew Hinnendael

nothing but trash at this bank. they don't care what happens to you or your money and dont even put…read morein an effort to help get it back.

I was able to be in and out on Friday with my husband to cash a check with little to no problems in…read morelike 10 minutes flat. Amazing service and they handle my Mortgage decently too.

From the owner: Associated Bank offers a full range of banking services & financial products and services:…read more * Checking accounts, Savings accounts, Certificates of Deposits and a wide breadth of consumer banking products and financial services.  * Business lending * Deposits and transactional solutions * Residential mortgages, auto finance, home equity loans and lines of credit, and other lending solutions * Debit, credit and digital payment solutions * Commercial and specialty lending * Commercial real estate lending * Deposit and cash management * Fiduciary, investment and financial planning services * Specialized financial services such as interest rate risk management, foreign exchange solutions and commodity hedging. Member FDIC. Equal Housing Lender

My brothers and I came in unannounced to handle some very complicated matters for my aging brother…read more Karen Tinoco was outstanding! We were with her for 2.5 hrs. dealing with things that were very unusual, and she was incredibly patient, finding the solutions and answers for everything we needed. We left after closing hours and she was nothing but joyful and pleasant the entire time. Thank you, Karen, for going above and beyond. Joe

From the owner: CoVantage Credit Union's team at our Suamico, WI, branch can help you open accounts, apply for a…read moremortgage, auto loan or credit cards, and much more. We'll show you how to use all of our services and products to your benefit. Plus, our Virtual Tellers are available in addition to the staff you've come to know in your local branch! You can interact with friendly, live tellers using video technology, where they can complete a variety of services at our interactive Virtual Teller ATMs. If it's after business hours, you can always access your accounts through digital banking or our mobile app.

I'm more than impressed with Jamie. She was incredibly helpful, diligent and kind! I was debating…read moreswitching banks after dealing with the chase customer service phone line. But Jamie at this branch changed my entire day and I'm very grateful! Thank you!!

The best chase bank in town because they still have a drive thru unlike some other locations. So…read moreannoying! The last few times here I had a teller named Tonya and she is fabulous! Love her!

Horrible institution. Called to have funds verified after a check came back at work. They flat out…read morerefused and the worker hung up on me. Called back and asked for the manager who was the biggest asshole I've ever had the displeasure to speak to. Claimed he would put a market bulletin out that we are calling around trying to get peoples balances when that in fact is not the case! They don't care about the business that is stuff with the bad check. Called the automated system and they do tell you if the funds are there or not. How hard was that!? Why can't a person do that but the automated systems can? Do not use this bank!

This bank is awful. It was decent when it was Bay Lake, but now the left hand doesn't seem to know…read morewhat the right hand is doing and minor issues turn into big, overblown issues. Most of the people I've spoken with directly through the customer service line have been decent, but I don't appreciate hearing one thing from customer service and another from the bank's headquarters in Green Bay. I was sent to collections because the bank headquarters neglected to deposit a check I sent them to cover the balance that PayPal withdrew from my account without my permission (illegally, I might add). Why send someone to collections when they've already covered the overdraft--especially in a case like this where its not the customer's fault and the customer took appropriate action to resolve the issue? I'm not a fan of this bank at all. I'm going to have to find a better bank. Super disappointed.

From the owner: The purpose of Nicolet National Bank is to serve customers. Real People, having Real Conversations…read moreand creating shared success. Nicolet Bank offers a wide range of personal, business, and agricultural banking services including checking accounts, home mortgage lending, wealth management, credit cards, savings accounts, money market accounts, CDs, commercial banking, treasury management services, and retirement plan services.

Customer service rep Aleeah at Nicolet Bank just hung up on my husband, who has proven to be the…read moremost patient and loyal customer for over a decade and most especially during the past 10 months. Since May, this bank has given him the absolute runaround over a Hertz car rental SNAFU, which thankfully was finally resolved with Hertz but still not with Nicolet. Today, while trying to book flights for an international trip, Nicolet wouldn't authorize his debit or credit cards, despite him acknowledging the fraud alerts to both via the multiple texts and despite CALLING for help. The fraud alert agent unsuccessfully tried to authorize both cards before transferring him to Aleeah, who also tried before saying they can't do anything more on the weekend. These are his banking cards with plenty of money available to use. When we both tried to express our frustration, we were hung up on before even a complete sentence was uttered. I used my Capital One credit card once, and boom. Done. Flights are booked. This is the second time we had to use it for this trip because of the same issue, but we offered grace the first time. Getting hung up on ended any grace, patience, or loyalty for this bank. On Monday, we will start moving all our accounts over to Capital Credit Union, which holds our home and auto loans and has always been wonderful. In fact, every other banking institution with which we have worked in our adult lives has been wonderful. I don't know why Nicolet can't provide the same level of service, but we are absolutely done.

The customer service at the local branch is fantastic. However, the company as a whole just changed…read moretheir website and app and it is atrocious. Half the time, it doesn't work. When it does, it greatly limits the viewable account information. This week, I could not access any credit card information at all for three days. Zelle is frequently not available. I prefer to have charge notifications so that I can be aware of fraudulent charges but they also randomly notify you of your entire credit card balance. So, if you're sitting somewhere with your phone locked and facing up, anyone nearby can also see your card balance. I dislike their new digital format so much that we are quite seriously considering changing banks.