I have been banking at this branch for over 25 years. I have had several personal and business…read morechecking and savings accounts. As well as several car loans and commercial real estate loans. The people that I've worked with have known me by name when I walk in the door. However, since the merger has taken place, I haven't seen as much incompetency in a business anywhere else in my life. I tried to make a simple transaction of a loan payment after mistakingly paying a few bills after writing a check that I had forgotten about. My reserve line had covered this, and I merely went in to make the loan payment from my savings account. From that point, it took me almost a week to get this transaction resolved. I had gotten errors through the online app, so called the branch to have the payment made for me, and was met with so much confusion and incompetency for such a simple transaction.. by the end of the call, I was very frustrated, but assured that the loan payment was made and I would incur zero interest. However, upon checking a couple days later, I witnessed that the payment had not been made, and in fact a transfer had been put into my checking account. When I called back, I was again met with much confusion and the banker even attempted to try to close my overdraft protection account all together and leave me unprotected. Why on earth? Would anybody suggest this? I may need to take my banking somewhere else as I am now fearful for the safety of my accounts at this bank.

I would like to solicit all Electro Credit Union members that were impacted by the merger to…read moreCommunity America to express their frustration to the CEO Lisa Ginter of Community America about their lack of information regarding the information that we needed for this merger. Routing numbers and account numbers provided two to one day before conversion, no checks for Community America for at least 2 weeks if not longer. Their poorly developed online bill payment system which has you guessing on where the payment is going! Inadequate online banking support and nothing but placating you and providing idiotic solutions! If you do not feel like contacting Lisa Ginter, please flood Community America with their failure to provide a welcoming customer experience!

Been with them for over a decade for my banking needs. Always recommend Credit Unions vs Banks. Way…read morebetter rates and services at Credit Unions .

Best banking experience in St. Louis County. I started with them in Houston, Texas and their…read moreservice is impeccable.

Credit Union. Teller option still available at this location through ATM. Two ATMs available.read more

when there to co sign for my son and second day never heard back so i emailed the officer asking…read morehim for an update and then he replay end of the day by 3.45 asking me to send proof of income and i did rite away which i have great creditand big income but second day recieved a acall from differnt loan officer asking me to send the same info a gain as the the first officer will be out for couple of days and didnt know that i allready send every thing so they wasted 2 days and still asking for the same information so i dont thing they are the right people to get a loan from or if they even know what they doing and they dont know how to communicate with people . so frostation dealing with such credit union

I have been dealing with this bank for over 20 years...and today with the issues getting employees…read morethey (with very little help) are always friendly, fast and just wonderful. Even the one named Demanda. She is the best! Don't go to any other bank. The always give me extra money back! (Don't believe everything you read on the internet). You have to sort through it!

I believe I have just met the most rude teller in my life. I think he said his name was Syngin. I…read morecouldn't hear him with his monotone mumbling. I walked in and he said welcome to regions what can I help you with. I told him I had "A" (singular) deposit and needed some change. He opens up my deposit bag and sighs (literally sighed in my face) this is all jumbled up I will have to figure it out as if I am putting him out. I told him there was "A" chg order with a post it note with a per lip on it and pull that out and the rest is "one" deposit. He sighs again in my face. Bunches everything together and mumbles something else. He can't figure it out. There was one check that was an issue. By this time I am angry because of the way I am being treated. And mind you my account there is NOT a small amt. I told him put the deposit back in the bag. So he puts everything back in the bag including my change order. What a waste of a trip. Mind you this is not the first time I have gotten him and been treated this way, plus he is SUPER slow. I will be calling the branch manager he truly needs to learn customer service.

How long should it take to get $200 out of an ATM and go in and cash a small check, when you have…read morean account with the bank? Yesterday morning, it took 20 minutes at this branch. The ATM gave me 5 $20 bills and a $100 bill. This alone required me to go into the branch to break the $100 bill. They no longer use the teller windows inside; you have to go to an employee's desk where they want you to sit down and only then they get up again and go inside a secured room to get the cash and bring it back to their desk for you. WHO IS THIS BENEFITTING? NOT THE CUSTOMER. All I want to do is get in and out quickly. This is their new concept in personal banking. I spoke with the District Manager who told me that this is for our benefit. I tried calling the 800 number and after 15 minutes of being redirected, they hung up on my call.

Don't bank with US Bank! I'm very disappointed with the service of US Bank, it's always an hour or…read moremore on the phone for their mortgage department only to get contradicting answers each time. They assign a "mortgage assistant" to each customer; however, don't ever expect to talk to your "assistant." The branch offices are just as awful, especially at the location closest to where I work and live. You can't get any help over the phone because they never answer the phone. Then when you go in, they are rude and act like you are putting them out. It's a sad situation. I went in today and the associate could not see transactions past two weeks on my checking account. What? He said he would have to get his manager. I said ok but he said he would have her call me. It's now been six hours and I still haven't heard and highly suspect I will not hear from her. Ready to switch all my accounts and my family's accounts. Ugh! I've had accounts with them for more than 20 years, now they are charging me a monthly maintenance fee for doing LESS than ever. I've had more complications from Bank associates who don't know what they are doing! It's been hours and hours and hours of trying to get things straightened out. Don't trust US Bank.

It's Monday at 10:15 and there is no one here to open the bank. I guess they are now online only…read more They should post signs when closed.

This location is consistently understaffed and customer service is horrendous!…read moreAvoid this bank!!

It's funny how when a person receives a wire transfer fee the outgoing bank doesn't charge a fee…read morebut the incoming bank which was Bank of America does. I would recommend no one ever use any of the Bank of America locations. Bank of America is greedy with their fees and their policies.

Tuesday 9/13 I had a nightmare day. I lost my wallet which obviously contained credit cards and my…read moredrivers license but also it was a large wallet that had my checkbook in it. The Bank of America 800 number was one of my first calls and the customer service guy cancelled my debit card and asked if I had a passport to which I replied yes. He said take your passport into your nearest branch and they'll get your account closed and a new one opened so that there's no issue with the lost checks. Great, sounds like a plan. I walked into this branch at a minute or so after 2pm. I explained my situation to the lifeless brain dead greeter and handed her my passport. About 3 minutes later she comes back and says the branch manager told her that they would close my current account with the passport but not open a new one. I'm 40 but one of my accounts is about 38 years old and the other is about 20 years old. I'm standing there with a government issued United States passport and I've had a super frustrating day. I yell that this is F***ing ridiculous and that I would never walk into this bank again. I walked out at 2:06pm. The following day I'm still just as angry when I think about it. Guess what? I headed on over to another branch when I left there and everything got taken care of promptly and smoothly. Why was this douche such a F***ing dick? Doesn't a United States Passport that was issued less than a year ago always trump a state issued driver's license?

Subpar customer service the visa cards changing went to bank last Friday to get my new Visa card…read moreactivated. The teller said oh i can help you so today is Tuesday had to go back same teller Rachel never did anything Friday to activate card. Who does that it was suppose to take 2 days last week but she never processed anything i checked twice on the phone with other customer service people they even said i don't think she did anything on their end. So i went back today she acted like she didn't know what i was talking about so she claims she started it today and it will take 2 days to activate. I have been with Commerce over 20 years. Will be closing my account and taking all my money out. so i called customer service to report what happened they connected me to this teller even though i asked for a manager. I will be putting my money in a bank were they have better customer service that's not what i recieved.

Great location, never busy and they're always so helpful! I LOVE their small bank feel, much better…read morethan US Bank and Bank of America. Not to mention they received no bail out money! I haven't been to a branch I don't like, good bank.

Terrible customer service and inappropriate behaviors…read more Very condenscending and rude. I will close my accounts soon.

This is the third time that I receive extremely poor services with foul attitude here, from…read moredifferent ladies. I need to avoid this location if for some reason I still bank with the US Bank, most other banks provide warm and welcoming atmosphere. at some point I will need to do something to avoid such negative attitude and service, it's just not worth it.

My husband and I came here before thanksgiving, we had to get all new accounts and new cards due to…read moresome scam activities on our account. We had a lovely banker who ended up messing things up even more for us. She did the wrong credit account for us, she then told me she fixed it. month went by and I called about my credit card and turned out nothing was done or fixed. I am still unable to get a card while my husband has been using his. I wound not recommend going to this location.

Worst customer service!!!! Would not recommend this location to anyone. Every other place has been…read moregreat besides this one. Yuck!