Lobby smells like wet dog. Hallways musty. Room smelled like mildew and stagnant air. Moist carpet the was sticky...refused to walk on floor barefoot. Stains on beds. Greasy film on every piece of furniture. Front desk staff not at desk at all had to wait for them to come up from the back and then they would just sit on the couch in the lobby on their phone. read more

From check in to check out, we were amazed at the cleanliness of this hotel! The staff was friendly, the pool was refreshing, and the breakfast was delicious! We are usually condo people but I would stay here again and again! read more

AMAZING! Let's start with saying that the employees are very helpful and full of positive vibes. The room was clean, smelling refreshing and as we thought very comfortable. We love their beds (comfy). The prices are very razonables. Breakfast is delicious and always fresh no matter at what time you decide to go and get some. We recommend this hotel to anyone for sure!!!!! read more

I'd like to start off by saying that the staff within this location in total is made of the kindest souls I've ever met. They were under renovation but they moved very quickly, it went almost unnoticeable. To add on it was interesting to watch the progress made from the morning when we left the hotel to when we returned. There was a linen chute for your dirty shower towels and rags, and extra towels,of course, when asked for. The breakfast was SO good! My favorite was the sausage, bacon, and eggs provided! They had the traditional waffle makers of course, but other flavors such as strawberry and blueberry were also available. My friends slept on the bed which was of course best described as a cloud.I slept on the pull out bed which was oddly so ver comfortable! We stayed for four days and everyday we were met with the best service you could ask for, amazing breakfast;quiet room. Overall this hotel is very homey, which made the trip all the better! Thank you Comfort Suites and Staff!! read more

i was greeted by dominique. she was very helpful and after i found out i didnt have a bathtub in the room i had reserved. she made sure to get me in a room with a tub! i was checking in a couple hours early but her and the other girl (didnt catch her name) still took the time to look and find me a clean available room with a tub. im super grateful cause honestly that was my main reason for getting the room. this isnt my first time staying here and it wont be my last! breakfast is worth adding in the review also! its always got a nice selection where i find something without having to stop for fast food! read more

I have stayed here on many occasions, for work and leisure. The room was not ready, but only about a minute wait ensued. A request was made at time of reservation and check in for a ground floor room, no such luck. There is only one elevator, and when they are sold out and it is breakfast, and housekeeping is gearing up, get ready to stand by. The carpet in hall, wallpaper and corners of walls, thin sheets starting to show wear, these are little things that show lack of awareness, or budget, but at $180 a night, I doubt the budget angle. read more

Our room smelled like mildew and old man brut cologne. Bring your own pillows as there's were down plus so big that it was difficult to sleep on. Breakfast was good with two waffle makers. We did run into an issue when we booked the rooms. Two rooms being identical in size, both were quoted as being the same price but after we booked the first room, 5 minutes later the second room jumped nearly $30 dollars. They did correct the problem but not after getting stern with them. read more

Decided to visit my family for new years.. my fiance and i enjoyed the room. The hotel was nice as expected, the price was awesome, room very clean and comfortable and the complimentary breafast was great read more

Clean suite with fantastically comfortable beds. Want to buy those pillows, amazing. Lots of room very quiet. Microwave, refrigerator, tv, black out blinds, sitting area, desk, coffee table. Free wifi. Friendly staff. Great breakfast. read more

Comfort Suites - Great suites - Hotels Near Me - Panama City Beach, Florida

Comfort Suites would have gotten 5 star, if there Manger would have been a little more concerned about my problem I had. Great location 4 miles from Pier Park and the beach. Walking distance to stores. My over all experience of this hotel was good. We had no problem with check-in. The staff was friendly, room appeared to be clean. The breakfast was great. Lots of varieties of food. I am very disappoint in the way the Manager handle my problem. There was a roach on my bed. I called to the front desk. The clerk did nothing to help me she told me I would have to speak with the manager that morning two days later when I called back to track the manager down he told me they would spray the room. I told him that didn't do me any good because I was checking out that morning. The manger could have cared less about what I was saying. They should be a little more considerate of people staying there. The manger should empower the staff to make decision concerning problem to help the guest when he is not available. read more

I am a very frequent traveler, and was actually holding a business meeting at this hotel. The staff we're complete and total morons. The woman at the front desk during the day was absolutely no help whatsoever. The GM for that matter was not much better. Only the night clerk was nice. He was helpful in finding and suggesting local restaurants for us to try. The rooms were very small and not very clean. Like I said I am a frequent traveler and typically love to stay with the Comfort Suites brand however I will never stay in this hotel again. I have come to expect much more. Especially when I am having a business meeting in their establishment. I am an Elite diamond member and should be treated better. read more

This is a great place to stay. Not far from the beach . Had a great free breakfast. Had waffles , eggs ,sausage , fruit , Danishes , cereal , fruit, juice coffee and more. The room was great, best sleep I ever had. Make this your next stop. read more

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We probably had the nicest front desk person in the history of hotels, that helped us. He was super friendly and helpful! The hotel itself is only a few blocks away from the beach, and near several restaurants. THE ROOM WAS AMAZING!!!!! It was HUGE - the biggest room in the history of hotel rooms on this 2 1/2 month (so far) tour we've been on. It had a full living room with TV, huge kitchenette, GIANT BATHROOM and bedroom with it's own separate door and TV. The breakfast was also a great, full breakfast with huge waffles and sausage. The best part is how close it was to what is probably my favorite beach in the world. The warmest water, clearest and cleanest water I've ever floated in. It rivals my favorite beaches in Hawaii. read more

I am a service member and had a reservation with this hotel to come home for Christmas. The hotel's property is shared with Superior Residences where my 88 year old grandparents live. It is an assisted living apartment complex for seniors. After Hurricane Michael, they canceled my reservation stating that they would be closed until January. My booking was for $85 a night. I am shocked to learn that they are open and charging more than $140 a night for a room. Rooms are available for my origional reservation at this inflated price and the only reason they canceled my stay was to price gouge following a disaster. read more

Worst hotel I've ever stayed in as far as customer satisfaction goes. Front desk called on our way to Florida to "confirm" we werent lying about needing a handicapped room so they could give it to someone else, then the general manager was super rude during check in process, and after confirming 2 months prior, 1 week prior, and the day we arrived, they lied about their handicap lift for the pool! We were told it was working every time we called the hotel and everyone we spoke to said it worked (managers included) only to find out IT NEVER DID WORK. To lie to someone who is driving 10 hours to stay at your hotel about the handicap accessibility (which is the whole reason we picked this hotel) is discriminatory. Won't ever stay here again. District manager will hear from me in the morning! read more

My bride and I have now stayed at this hotel 4 times. It seems to get better each time. We find the rooms to be very clean and well maintained and the employees to be very courteous and helpful. Wish that I had not left my pillow this trip. Hope to retrieve on our next stay. read more

This is my 4th year to stay in this hotel for a workshop at the college (they book or I wouldn't stay here) that I do every summer. I forget how undependable the internet service is. This year is the worst. This is my last day here, and it has been impossible to work at night because of the limited connections. The cable TV is almost as undependable. Also this year, the rooms are even more dated and less clean. One of my 2 queen beds had dirty sheets. The breakfast is mediocre at best. I cannot stay here again. Perhaps if you are a family here on vacation you would be satisfied, but this certainly no place for professionals. read more

Conivinient location to the beach. The evening and the morning staff were pleasant and kept the coffee fresh which is super important for us business travelers. Wi-fi was surprisingly fast. The room was clean and comfortable. I would definately recommend this property to those traveling for business or relaxation. read more

We were in town for one night and didn't care to stay on the beach. So, we chose this hotel. Clean and inexpensive stay. Only downfall is the breakfast. It would be nice to have more offerings than just sausage links and fake eggs. Other than that everything was fine. read more

THIS HOTEL SAVED MY FAMILY VACATION!!!!! Sherry and Rachelle at the front desk are amazing!!! We had to check out of another resort quickly due to bed bugs. They were able to accommodate our whole party of 13. They were so welcoming and understanding. The hotel was clean, the breakfast was amazing, and the staff was marvelous. You do not need to stay at a resort in Panama!!! Stay at the comfort suites!! It's close to the beach, and you won't have to worry about anything. They are amazing. I will book with comfort suites from here on out! Thank you comfort suites for making our 4th of July week on the beach memorable. read more

This is a good choice. It is clean, nicely decorated, new and has a free breakfast included. it is not on the beach, but you can actually walk to the public beach. If you are going to go to Panama City Beach, stick with chain hotels and motels like this one. read more

Chose this hotel based on good reviews but I will never stay here again! When I arrived, there was a guest sitting beside the entrance, smoking, drinking and had music blaring. Checked in around 8 pm on Friday. The older lady at front desk did the absolute minimum she had to do, cut me off while I was talking and wasn't friendly. When we stepped outside the elevator onto 3rd floor it smelled terrible, worse than a bathroom. The one poolside table is broken and leans. I wasn't happy that our toilet was disgusting with splatters on the back of the seat and lid but I'm not one to complain, I realize some things can be missed so I cleaned it and went on. Breakfast was just ok, not a lot of choices. We stayed 2 nights. Both nights there was slamming of doors, running, stomping, loud noises and the guests next to us were hitting the walls or doing something that made our room shake. After dealing with it the first night and losing sleep I called and complained the 2nd night because it was midnight and we could hear their kids doing the same thing. The noises stopped for a while but it started again and the last time it woke me up was around 2 am. At checkout the next morning I brought it up with the lady at the front desk, she is an older lady, long gray hair. She was nice until I brought up my complaint about the noise and then she changed. She basically called me a liar and called the guests in front of me and asked them about it..AS IF THEY WERE GOING TO ADMIT THAT THEY WERE BEING EXTREMELY LOUD ALL DAY AND NIGHT. They were still in the room and being loud as we left to check out. Everything I brought up she argued with me so I finally said I'm not here to argue, I just need to check out and I left. I have never been treated like this at a hotel. Aside from our housekeeper who was Russian and didn't speak English, but managed to still be super friendly, not one other member of staff we encountered was friendly. read more