This is a nice property with a lot to offer, such as a spa, beach, water sports, gym rock climbing,…read moreand plenty of halls to host events. There are also 2 restaurants in the lobby (although the nicer one was closed while we were there... so much for a romantic anniversary dinner).
It's a very modern hotel the lobby is really nice and the rooms are sleek and comfortable. Each room has a balcony and an open floor design for maximum lighting when you want it. I love that there are nespresso machines and pods in every room.
When you drive up from outside you don't know if it's a hotel or a hospital or an apartment building. But it doesn't take away from the hotel.
The food at the restaurant was good and the service too. They miss out a little on not having a proper cocktail menu, however with their full bar there is plenty to choose from. We got the "gourmand" meal package, the choice of food was good and it was plenty of food. They are accommodating to gluten sensitivity, and many items lturn out not to have gluten in the ingredients.
Some things that were wrong with this place need to be put out there the most important being the insulation between the floors are nonexistant. At 7:30AM we had high heels pounding back and forth for over an hour in the room above us. So no sleeping in unless your on the top floor.
Another thing that made no sense is that you invest 100s of millions of dollars in a huge facility, decide that the lobby is worth investing in a nice pool table, but cut corners on pool sticks. There were no sticks. There was a short stick for tight areas, which there are none, and the one and only stick they had, which was in the administration office, was crooked and the tip broken. I can't understand with the space they have, there isn't even a single rack for sticks. Granted it's a hotel lobby not a pool hall but if your going to invest in a pool table, then spend a few bucks on some good sticks so your guests can use it.
All that being said it is a nice place which I will stay at again and go to while I'm in Thetford Mines. I really enjoyed my stay.
N.B. this place also falls victim of the common problem in Thetford Mines which is not enough staff, which is no fault of the hotels, and did not significantly impact the service we had.