Stayed for business at the Quality in RDL. Even though the hotel was reportedly pretty good before,…read morethe new GM in place has certainly made her presence felt as service was impeccable, amenities were on cue and rooms were spotless. Had a few Wi-Fi hiccups probably because of the ongoing snowstorm that was raging in Québec at the time but I hear the installations have been much improved since. Un excellent choix pour un séjour d'affaires dans la région. Le déjeuner est à la hauteur des attentes, et la salle de rencontre était spacieuse et bien équipée. On recommande !

The staff was very friendly during check in. They also kicked up their level of awesomeness when we…read morecame back with takeout food - they dug up some salt/pepper/butter from their breakfast area. That was awesome. Room was good. Bathroom was nice. Breakfast was ok, but the staff for that was also very friendly! Wouldn't hesitate staying again if in the area.

Clean. Private. Can park right in front of my door! Love the floor. Simple decor. Great grass space…read morefor walking dogs !!! Wish the window covers were a bit darker. My fridge was too loud - it had a high pitched squeal so i had to unplug it to sleep.

Small but clean rooms. Nice staff. Same staff for breakfast room and receptionist. I was able to…read moresee a river from my balcony. They also have small cottage type rooms too.

Pooh and I stayed here while visiting Kamouraska and Riviere-du-Loup…read more The hotel has many amenities like a spa, gym and pool. The pool was closed. Our room was large and had wood floors instead of carpet which we liked. The TV was internet ready and apps included Netflix and Amazon Prime which was a bonus because the cable channels were basic. The room had also a small fridge, a microwave, a safe and coffee maker We had a king bed and a pullout sofa bed. The view was the parking lot and a car dealership but none of the views were amazing. The only negative comment about the room was the bathroom. When we arrived we saw long, black hair all over the floor. Pooh took a picture of it and showed it to the person at the reception. The man said he would send someone up to check it out but when the maintenance person arrived he only looked at the floor in the living area; he didn't even go in the bathroom. I ended up cleaning the bathroom floor. For that reason only I give this hotel 3 stars.

I travel a lot between Ontario and Nova Scotia and am always looking for a nice place to stay…read moreovernight to break up the drive. For Hotel Universel, you should just keep driving by. Upon check-in I was told none of the restaurants were open that night. (this may be a Mondays problem?) I was given a list of local restaurants that deliver food to the hotel. I called St. Huberts, it tool over 2-hours to get food delivery. For a relativerly expensive travelers hotel ($177 a night) they can do so munch better.

It is nicely situated, with a view across the St Lawrence and the view is particularly good at the…read moretime of sunset. The gentleman we spoke to when trying to make a reservation, refused to attempt to understand English and at the end of the conversation, I repeated clearly in French slowly, our reservation details. Of course, when we arrived we had been omitted from the reservation list. "This is the only table left" we were firmly told pointing to a small table in the middle of a lounge area, as we surveyed the half empty dining room. It was noticeable that the only two parties who spoke in English were seated in the same area outside the main dining room, furthest from the prized window over the St Lawrence. Interestingly, a Francophone gentleman arrived twenty minutes later, also without a reservation and was promptly seated by the window without any fuss. There were never less than three window tables available, the whole time we were there. Both the soup and the salad appetisers were unexceptional, except that the salad had some grit in it. The seafood risotto had clams, mussels, shrimp, bacon in it and was correctly al dente. The Confit du Canard was fine, with mushroom Papadelle. As my partner said "it is all right". The fruit sorbet and crème brûlée were standard, the first gave the impression that it was of commercial origin and the latter had hardly any crust. We were told "the tip is not included" loudly when presented with the bill.

Stopover Package is perfectly priced & worth every penny! While road tripping with a friend from…read moreToronto, ON to Charlottetown, PEI we stopped here after many recommendations from friends & family who make the trek regularly. The food is out if this world and the service is impeccable. Just what you crave after 9 hours of driving & too much junk food!

I can't speak for the other motels in Rivière-du-Loup, but this one is a great bargain and the…read morehostess was a pleasure to talk to. In fact, everyone in this town has been a pleasure even if my French comprehension is rather subpar. I would love to come to R-d-L again and I would 100% definitely stay here again and recommend to anyone else.

Magnificent views, sparkling cottages, family friendliness and warm charm: We happened on this gem…read moreof a motel while driving through Rivière-du-Loup on the way to Québec City. The motel and little cabins are arranged around a central field that's like a private park, with a playground and fire pits, and all of this is on a cliff above the St. Laurence Seaway, so the view is stunning. We took one of the cottages; it was freshly remodeled, immaculate, and had wonderful windows and a front porch with chairs and a table. Families staying there could sit near the playground while the kids ran and played contentedly. People made a fire (free firewood) and sat and chatted until a little after dark. The woman at the desk is completely bilingual, knowledgeable, warm and personable. She recommended a perfect seafood restaurant on the water for a casual dinner. The night was quiet, and in the morning, watching the sun rise over the water while we drank coffee was peaceful and lovely.

From the moment we walked in the office it was obvious this was a wonderful place. The woman at the…read moredesk its the kind of person that makes you want to come back again and again. Her friendliness and genuine effort to make our stay comfortable was so comforting after a long day on the road. The sweet little cabin we stayed in has a wonderful view of the Saint Lawrence Seaway. Our cabin was clean, had a comfortable lay out, and even two chairs on a covered porch.There was also a large outdoor grassy area with swings, comfortable chairs and even a tiny gazebo. The recommendation for a dinner place had some of the best seafood we had tried. All in all this was a wonderful experience and we will be going back.

We tried to book here again this year and apparently experienced Anglo hostility…read more Girl on the phone suddenly claimed the hotel was not pet friendly even though we stayed here literally last year with our puppy and she's completely full of crap. They just simply didn't want us there for whatever reason.

This place is a jewel. The owner has poured his heart into it and done a fabulous job of renovating…read moreit. I chose it because it was affordable, and I only needed a place to sleep for the night. I did not expect to get a view of the water out my front door and a room that was like new and really nice! I would love to come back sometime and stay longer. You will not find a better deal.

Absolutely every amenity fully functional and spotless. Great hosts. I don't speak French and was…read moremade most welcome. Although I was here in high season I consider the price a good value. Forget the chains, come here. Also loved parking right outside my door.