This was the worst experience I've ever had at a dentist. I have never experienced this type of low-class treatment before. From the very beginning, everything was unprofessional and disorganized. I arrived early for my appointment and still waited an entire hour in the lobby. I had already told them ahead of time that I had a referral from another dentist and that tooth #3 needed a root canal. When I finally got called back, I waited another 20 minutes. Then the dentist came in and told me they were going to do a couple fillings and a tooth extraction. That confused me because I specifically called and confirmed that I was coming in for a root canal. Then suddenly, they tell me they don't have time to do the root canal that day. Mind you, I had already been sitting there for over an hour and a half. I was in EXCRUCIATING pain my jaw was locking, I could barely swallow, and I was genuinely concerned about my health. Despite that, I agreed to move forward with the extraction and fillings just to get some relief. They numbed my mouth and were about to begin when I realized no one had gone over the cost with me. I had to stop them myself and ask. The assistant then said, "Oh you're right, we forgot," and brought me a breakdown showing I owed $500 out of pocket and that my insurance covered $0. I knew that wasn't right because I had already checked my insurance beforehand. Sure enough, they "forgot" to add my insurance and had to redo it. At that point, I lost trust and decided to only do the extraction. Here's what really shocked me: my mouth was already NUMB, and they told me to go up front to pay before they continued. I asked them, "Is it normal practice to numb a patient and then send them up front to pay?" I was honestly disgusted by how that was handled. A few days later, I was still in extreme pain after the extraction. I had a root canal scheduled for Wednesday, but by Saturday I knew I couldn't wait. I called and begged them to get me in sooner or do anything to help. They told me no because of some "policy" where insurance has to be verified weekly, and the manager who does that only comes in on Wednesdays. I called my insurance company, and they told me Comfort Dental should be able to give me a referral to an endodontist. When I called back to request a referral, they told me they don't give referrals because they do root canals there, but I insisted that they give me a referral because I couldn't wait and then the lady says well I can get a referral if I come in for another appointment which made zero sense because the dentist had literally just seen me and confirmed I needed a root canal. The information I was getting was inconsistent and honestly felt uneducated. So I drove up there in person, in pain, just to try to get help. When I got there, they told me I had to pay $30 out of pocket just to go to the back and speak to the dentist for a referral because they "couldn't verify my insurance." At that point, I was furious. I was standing there thinking, are you serious right now? Thankfully, a dental assistant came out and helped me and gave me a referral but that should NOT have been that difficult. The front desk staff were extremely unempathetic and made no effort to help resolve my situation. One of them honestly seemed like they were not fully present, and I felt completely dismissed and unsupported the entire time. If you need serious dental work, DO NOT come here. This was the most disorganized, unprofessional, and frustrating experience I've ever had in a healthcare setting. I don't know about other Comfort Dental locations, but this specific one was absolutely terrible. read more

Now the staff is picking on all eight cylinders. Now I would recommend that you go to this location. I only waited five minutes and my manual cleaning was performed by one of the doctors. Thank you for the update and the improved management decision. read more

This dentist office is the best. For real. You want good looking teeth? This is the place to go to get it done. They take all types of insurance as well. read more

Found out the two crown I had done a few years ago aren't properly installed and left a gap in between the base of each tooth and unfortunately they got infected. NOW THEY WANT ME TO PAY FOR TWO MORE root canals and crowns even though I have been going to the dentist regularly and they did not properly place the crowns. Not sure how you don't catch this but thanks for wasting my money! Whatever you do, get a second opinion or better yet find another dentist that knows what they are doing! They have two stars for a reason. read more

I like the idea of comfort dental however my husband and I were now charged for a procedure they did not disclose and I'm unsure was even done. We were originally quoted $334 for the work. $192 for the first half and $142 for the second. I received a bill for $417. Even if they did not receive the $142 (even though they did) there are issues in the billing statement we received. The receptionist Erica was extremely rude and unprofessional. She berated my husband bc he is not fluent in English and said that he was unable to discuss his care with her without a sponsor. He does not have a sponsor. When I called in, she was quick to cut me off and not allow me to speak. They are saying they did not receive our payment which was made in cash. I asked to speak to the manager and she said she does not have permission to discuss my husbands care with me. Then she told me that the additional charges were for our child. We don't have a child. When I asked to speak to the manager again she told me no and I would need to come into the office, then she promptly hung up on me. I called back and spoke to a new girl, Karina. She was more helpful and bounds more professional. I am still waiting for a returned call from the manager to see how they are going to fix this billing issue. Once I hear back I can provide an update. But as of right now I would not come back and advise others to beware. In the future we will not pay cash again since they were unable to account for the money we gave them and they are improperly billing and extremely rude and unprofessional. read more

If you have a mouth full of work this place will love you I myself go every 6 months I lost insurance and went a year got the gold plan no problems went and was told I had 3 cavities so I thought I do 1 or 2 . I asked could I see X-rays so we could determine which one I should do first the dentist ghosted me the hygienist pulled up the picture of fake teeth on the screen and didn't want to share my X-ray I was dumb founded I wasn't trying to be hard but I got one tooth done .after I reflected on my day there I feel now something shady was going on what was the big deal about showing me my X-ray and I had no visible signs of cavities or problems.i will no longer be going to this location I feel they are shady and only looking to fill there pocket regular care isn't there thing in my opinion read more

I was a patients of Dr Munn for several years. This practice needs to be shut down for shady business practices including Medicaid fraud. I had many unnecessary root canals and crowns done just to line his pockets. The last crown Dr. Munn attempted to put on came off THREE separate times. As this was going on Dr. Munn missed the infection that was going on beneath. I ended up in severe pain and no crown. When I tried to contact the office, they told me nothing they could for me except referral to osu dental clinic. If I have Medicaid and have dealt with osu dental clinic then u know average wait for appointment is around 6 months. All told Dr Munns mistakes have cost me almost $3000 dollars. I hope people take these reviews seriously and not give these incompetent crooks your money read more

I took my daughter to a comfort dental and was totally disappointed if they had a rating of -100 stars this would be it. totally disrespectful of my daughters learning disability and they was the told the first time we brought her in there their was this issue yet they continues to disrespect me and my daughter both upon arriving. i had to give her name 5 times. then i asked my daughter did i shudder and they got mad. all they asked me was her name not what time was her appointment. and went totally wrong after this. i think they should close this location forever and make the two dentists there that day loose their license. my daughter got so scared. you don't treat a person with a learning disability like this and me i didn't complain at all about anything. i will be contacting the disabilities board and an attorney about this matter. read more

I had a crown put on and I had problems with the crown. It had to be corrected 5 or 6 times. Called for a cleaning now they don't except my insurance. I have two different dental insurances. read more

Outstanding work y'all should be lined up around the corner.Talking about doing some beautiful cosmetics on your teeth Karina Hayek, her assistant Nicole e.f.d. a. Is off the chain beautiful work y'all better get there and it's inexpensive excellent job. I haven't stopped smiling yet? read more

I have had a dental emergency for the last week and in severe pain and the won't answer the phone the 30 times I've called nor return any of my calls. I guess it's time to find a new dentist. read more

I wanted to leave a 5 out of 5 review! The people were professional, and very respectful and kind. I would recommend to anyone,adults or children. read more

I called in prior to my visit and got 3 different prices for the same process. No one knew what they was talking about at all. So today July 13,2023 I decided to call in before my visit to make sure the prices does not change again. Front desk lady answered and was very rude and ghetto. All I asked was why the prices keep changing for the same procedure that already scheduled. She got frustrate, She was raising her voice and she comes off very racist. She kept going back in forth with me and would not stop. I would never give this company my business again and WARN others not to provide business at Comfort Dental at 6301 Sawmill Rd Dublin, OH 43017United States. They are the worst and should not be in business. They don't care about the people and they hire anybody to work for their establishment. They should close down that office or re-hire new staff. I see why they only have 2.5 stars. What a waste of time and the front desk lady needs to go back to school and get an education. She is super ignorant. read more

Care was subpar, they don't use hygienist they use dental assistants to complete what the doctor started ie filling which is not good. Long wait times with an appointment. Staff turnover very high. If you're desperate and have no place to go this is it. Never going back there. read more

Just went to comfort dental on 161. I was a nervous wreck. The lady that took my X-rays was so sweet she done such a great job at calming me down. The Dentist was so nice and professional she was so sweet and very gentle with me. I'm so impressed with this place. You want a great experience this is the place to go. read more

I came to this office and dr SUMANI AND Nicole were great and had a very great experience

I had a major abscess and infection in two of my bottom molars, one on each side. I had them extracted, and despite the fact that I had called ahead to ask if a rx for pain medication would be provided afterwards, and was assured that yes, of course they would, especially with two big molars. Afterward, the dentist refused to prescribe anything but steroids. Told me to call if it didn't help. It didn't help, I called back, and was told there would be no prescription. I was trembling and drooling in pain, and they didn't care at all. I ended up in the emergency room overnight, where they were pretty shocked by my dentist's disregard for my pain. Look at the reviews for this location compared to the others before you choose one to go to. I won't be going back to a place where they care so little for their patient's comfort. Also, one of the hygienists tried, in a hushed voice, to get me to go to her other office for implants despite the fact that the dentist had just tried to sell me on a course of action that my CareSource does not cover. The whole thing left me in pain and disappointed. Do not recommend. read more

I'm truly disappointed, They changed the time of my appt to 2hrs earlier, i arrived and had an appt card and a text verify I was correct. The blonde female dentist sounded like she was concerned and since I had taken off work, she said i could come in 530pm the next week. I arrived at 530pm with my child from home, even though I was locked down with 6 bus loads of elementary students during the tornado warning. The first thing out of 5heir mouths was i needed to reschedule. Well I had called earlier because I got another wrong date and time text for my appt. And I called while navigating through downpours with them assuring they were going to be there or did I need to reschedule. They said no they were there. That beautifully nice blonde dentist said she was in lobby at 530 and we weren't there! I tañked with the front desk lady, waited for her 5o return and even wañkws myself in back to find the dentist and 8t was only 533pm! I 5hink they wanted to leave early my 2 days and they did whatever was in their power to make that happen. Forget the patient. I will never go there again. CUSTOMER SERVICE SUCKS! read more

I never receive a call back after leaving numerous messages. It sounds to me like the young ladies working the phones have a little growing up to do. For a dental provider to not respond to any of my messages that I leave demonstrates unprofessionalism, incompetence, and discriminatory behavior. I plan on contacting their Corporate office to allow them to know of this reoccurring problem that I've experienced for two years now. However, Dr August is one of the best Dentists I've ever gotten the chance to receive work from. Hands down. Regardless, you cannot be on a winning team if the leaders of the pack don't call you back. Thanks read more

Very poor communication The first appt. was fine, and they took Medicaid, and were going to look into it to see if I could get covered for new dentures. I never heard back from them. After 2 weeks, I started calling, and out of don't know how many calls from me, I got one message back, & when I called, no live person. Sometimes, not much, I call, but so far, will never go back read more

Shady. I had an outstanding balance from last year but they never contacted me to let me know. I went in for follow up & was told about the outstanding balance & I asked if HSA would cover charges from last year & was told yes. My HSA asked for a more detailed receipt with the date of service. So I called Comfort Dental to get this & was told it would be emailed to me. Didn't receive it so I called back the next day & left a voice mail because they didn't answer the phone during business hours. No call back. I called again & spoke to someone 2 days later who told me they would call me back. That was 2 weeks ago. Needless to say no call back. My HSA has since told me expenses from last year cannot be paid from this account & I have to repay my HSA account. I feel very deceived. read more

I recommend going to a different dental office for emergency care. Pricing is really cheap, which may be getting what you pay for. Which is a step above doing it yourself, or getting it done in some back-alley clinic. The doctor refused to send a script for meds home after a tooth extraction. Not even a 3 day supply to get through the pain for the weekend until my PCP could get me in for follow-up. If you have ever had an extraction, it is barbaric to not have something for the pain. My blood also took a lot longer to clot that what I was told to expect and the stuff injected to numb the area has been leaking out into my mouth all night. I even tried calling after I got home and could not get out of bed or speak clearly from the pain. The doctor refused to assist any further, even though I was instructed to call if there were any difficulties. Perhaps I could have been prescribed something if I were from a different racial background? I feel like they treated me different because of what I look like. I recommend you pay more money for better service and go elsewhere. I have never run into a problem like this with a medical service in my life. At the end he had the gall to offer I come back in for fillings. Won't be back to this place and I hope the state follows up with me on this. I have also placed a complaint with the state regarding this. The entire experience has been a nightmare. Maybe the location is the issue. Maybe going to the clinic located in the richer suburb will get you better treatment. I can go on about what went wrong after the visit. If you want to be treated by some sadist, go here for anything more than a x-ray and cleaning and see how much pain you can live with. read more

I've been coming here for going on 3 years now. Every appointment I'm treated great! They get me in and out. Let's me know what's going on as they're treating me. Ms. Lovely Nicole took care of me with filling my sensitivity & hooked me up with awesome information about teeth whitening kit & at home remedies as well! read more

Comfort Dental accepts Medicaid as a payment source. I have worked in the medical field many years & know from experience that Medicaid recipients receive less than stellar care. Far less. But because I have Metlife Dental Insurance, I thought that I would receive above Medicaid standards if I went to Comfort Dental. I was sadly mistaken. No matter what your payor source, you get lousy care. I went there only for a cleaning. I am 60 years old & have had my teeth cleaned every 6 months all my life so I know how teeth are cleaned properly. The dentist scraped one time between each tooth with a sharp instrument, roughly & mercilessly, then a dental hygienist came in & polished my teeth. I can't convey in words how incredibly substandard the care is at Comfort Dental. Do yourself a favor, please, don't ever go there ! ! ! read more

RUDE, DISRESPECTFUL, MEAN, GREEDY, VERY NOT COMFORTING. They should change their name it don't fit the practice. If you need a dentist look elsewhere. Ye been warned... read more

I was particularly impressed by Dr. Patel and Tina at Comfort Dental's ability to handle a much needed reconstruction of my teeth and gaps etc. --so effortlessly, all while I play music with my headphones. The staff were beyond friendly, knowledgeable and very professional, in regards to billing my insurance for procedures, and helping me figure out the co-payment amount. I would highly recommend this location to anyone looking for an honestly amazing dental experience from professionals. Capt. Walker read more

I called to make an appointment but there must've been issues with the call. The receptionist couldn't hear me. So she hung up, so I called back immediately to schedule an appointment. She immediately hung up without taking the call this time. Bad customer service. It's pretty bad when I can't even get inside. read more

I sat for 30 minutes in the rundown waiting room before being escorted back to a consultation room (for a cleaning?) to wait for the dentist. Twenty minutes later I was just standing up to leave when a man walked in and said he was the dentist. He was not the person I scheduled the appointment with. When I explained to him that I was there to see another dentist, he told me he was taking over for her. No call to tell me the doctor I wanted to see was gone? No telling me the change of doctors when I walk in and specifically say the name of the dentist I'm there to see? I guess they figure it doesn't matter who you see, but it mattered to me. That plus waiting 50 minutes was too much. As disappointing as it was to waste all that time only to NOT get my teeth cleaned, I left. Waiting 10-20 minutes is one thing, waiting almost an hour only to find out the doctor I scheduled with is gone? Nope. read more

I love this place. Dr August is a celebrity!!! Sometimes they don't return your phone calls right away but just keep bugging them and they will be sure to at least call you by the end of the business day. Many of my friends and family go here and I personally highly recommend this place. When your talking about having dental work done, you have to be careful who you choose to let work on you. Choose comfort dental, and you will never be disappointed. Thanks and take care : ) read more

This is the first time i have ever picked a dentist for myself and honestly most of my anxiety of going to the dentist is gone. They do awesome work and also are not super expensive. I would recommend this comfort dental to any and all of my family and friends. read more

Very disappointed with this office , they made mistake all the time , they tried to match color of my teeth months ago, sent me to different location to do then lost it after all, go back after few weeks waiting , matching again then that teeth come out totally different than natural color teeth , back and forth too many times it took a months it around 5 months since I came they still trying to matching color teeth . Very unprofessional. Not good recommended read more

This was the first dental office that I consistently visited, because I felt welcome and comfortable. The younger gentleman dentist is always understanding and careful. I have always had excellent service. On my last appointment, he determined that I needed a root canal performed. When I called in (last week), the woman stated that my appointment would be on a specific date in DECEMBER. I questioned this, because I am in a significant amount of pain now, and I do not want to wait that long. Again, she confirmed. Today, I get a call confirming my appointment for tomorrow?!?! I explained the situation and asked for another time, and now there is nothing available until January 2018. I am thoroughly disappointed with this situation, because now I have to find another dentist. Be careful when scheduling appointments!!! read more

horrible service!!!!!!!!!! find another dental. save your time!!!!! trust me on this!

I work in the medical field so I am very selective with who are my care providers. Dr. Chambers and staff are the BEST !!! Dr. Chambers is very skilled, knowledgeable, compassionate and always provides the highest quality of care to the patient. Dr. Chambers staff are equally skilled providing the BEST dental care experience for their patients. We appreciate your care and compassion - THANK YOU Dr. Chambers and staff !!!!! read more

I got a 2pm appointment today, I was there at that time, checked in and been told I'll be called "shortly" . I waited like 40 mins and went and let them know I'm still waiting. She said "oh you haven't been called yet?" And added they will calI you "shortly" after she comes back. I innocently believed that women and waited more. After 20 mins , I went back to her and said I'm leaving, she said "ok, sorry" I said it's been more than an hour I'm waiting. She replied "oh, it's been?" !!! I trusted that place since it has good reviews on Google telling that they are so nice and kind.. do you think that was kind or nice? I'll review them on google and on all other websites telling that story I had today. I know they are your branch (copied from my email I send to main office), so please let them know that was very rude and they wasted my afternoon, I didn't go the end of the year holiday party so I can get my dental care but look what happened they wasted my time! The branch address is 2610 E Dublin Granville Rd, Columbus, 43231 read more

My experience was there horrible. The girl at the front at the front desk treated my wife and I like garbage. I litterally had to ask for my money back. Then the DDS (Doctor) brought me in to speak with me. The girl accused me of throwing my ID at her. I'm still trying to figure out where that lie came from. she began raising her voice because I questioned why she needed to make sure my license was valid. She felt the need to mock me on my way back out to my vehicle to wait for my wife by trying to be cute saying "have a nice day," and "you make sure you come back now, ya here?" Now that made me super uncomfortable leaving my wife in there. My wife asked me to just let her get her dental work over with so I did. Needless to say, everytime somebody mentions a dentist or dental work, that place will never be mentioned for anything good I don't need to utter the words, "I will not be going back." I'm pretty sure this review says enough. Seek another dentist or dental office. The one we use now is phenomenal. read more

I looked all over for a good dentist. Then I came across Comfort Dental. When I tell you I had the best experience everything was done on time. I was taken great care of. My biggest insecurity was my chipped tooth an RITA did a great job with me when I stood up up and looked at my once chipped tooth and I was amazed it looked so natural I'm more than content with my results. I also had a root canal I felt no pain at all I even fell asleep. I REALLY RECOMMEND COMFORT DENTAL FOR ANYTHING YOU GUYS NEED!!! I went today September 14, 2018 just got out actually, maybe you can go tomorrow for what ever you need!!! THANK YOU RITA!!! read more

Dr. Patel is the Bomb.com! I came to this dental office after a terrible experience at another office. This dental office was like heaven compared to the other one. Dr. Patel and the rest of the staff were very kind, professional and took the time to answer all of my questions. read more

First and last time going here. I started to leave when I had to wait 30 minutes with no explanation from the staff and the staff didn't introduce themselves or tell me who they were or their title, not even the dentist. I'm used to getting a deep dental cleaning but they don't do that here and the killer was when Dr Patel told my daughter she didn't need her teeth cleaned. It's been over a year since she's been to the dentist and she is not the best brusher and doesn't floss but I bet he sent the insurance company a bill for cleaning. Never again will I go here and if you're used to proper dental care, don't go here expecting the same read more

exceptional service and the doctor i saw and staff members were wonderful! I had to wait a bit before my appt but I work in the medical field so i understand that sometimes office run behind on their schedules and that pt can be unpredictable. But i was treated with respect and appreciated the staff answering all my questions. This place may have had bad reviews in the past but theyve definitely turned it around now! read more