ComForCare Home Care services is not what is advertised on TV. My mom needed a home care agency, and I choose this one because of the advertisement. Management is horrible and unprofessional and can use a training in communication skills. The owner of the company has not reached out to me to see why I cancelled services with them. I called Friday morning to inform him why services were cancelled, and I still haven't heard from him. This company didn't work well with my mom, instead they lack communication skills, time management, and doesn't work with the family to provide the hours of services the family needs. The company sent me a caregiver to assist with my mom, and she was excellent. They took her out within 3 weeks, and replace with another caregiver who left my mom in soaking diapers several times. Management called to tell me that they would put her in 3 days a week to help out the other caregiver, because her clients requested more hours. The individual replaced turn out to be permanent and lazy. I was not notified of her being replaced permanent by management instead by the worker. I asked for the previous caregiver to stay, because she provided excellent service. Management did not care about my concerns at all. The second caregiver was lying about the things she did for my mom, and hospice that is in place from another agency was the one to tell me that she wasn't doing anything. When I called to have her removed, the agency did not have anyone else to put in place and asked that I let her stay with training. Who should need training when you been here a year. I requested for her to leave during a meeting at the house when she didn't own up to her mistake or apologize for what she did to my mom. I gave them until the end of the week to find me someone else. They sent another worker who worked out good, but the problem was if she needed to be off they didn't have anyone to replace her. Management called and asked me do I need someone that day. I replied yes do you have someone, and I was told I don't know. Isn't the purpose of this agency to provide relief for the caregiver? Well there was no relief for the caregiver. Respite was provided for my mom, but was provided when the company wanted to not when the family needed it. My mom started to lose respite hours a month, and I requested those hours be used on Sunday so I can attend church. A month had past and still loosing hours. Instead of blaming the family for cancel services, learn how to communicate better by reaching out to the family when services are terminated to fix the problems to prevent this to continue happening. read more

Conforcare is a wonderful business. Mr. Jones is very professional and reliable. His staff is professional and courteous. I would highly recommend this company to anyone looking for quality reliable in home care for loved ones. read more