I believe this company operates fraudulently. After depositing a substantial amount of money--over two million dollars--I was unable to withdraw any funds. I was later informed that additional payments were required to "unfreeze" my account, which raised serious concerns and indicated deceptive practices. It became clear that I had fallen victim to a scam. Based on a recommendation from a coworker who experienced a similar situation, I sought independent assistance from Mrs. Olivia. After conducting a thorough investigation, she was able to recover a portion of the funds, totaling $450,000. I am sharing this experience to caution others to conduct thorough research before engaging with financial platforms and to remain vigilant against companies that restrict withdrawals or demand additional payments. Contact information provided for reference only: Email: oliviatrader44 @ gmail . com WhatsApp: +351 (925) 168 172 read more

Another Bank gone bad, and in a sneaky way they try to change the contract without you even noticing you're agreeing to possibly 4.90€ additional monthly fee. If you can't trust your bank, you better go elsewhere with your money. read more

I've been a customer for more than five years, using the free current account with a combined girocard/V-Pay card and a Visa charge card. The Visa charge card allows for free cash withdrawals worldwide (except Germany where ATMs of Cash Group are to be used with the girocard instead). The account comes with a handy online tool that displays your expenses in a pie chart, sorted by category. Unfortunately they've increased the foreign currency fee for Visa transactions . As I often visit Poland, the UK and Switzerland, the card is not very attractive to me anymore. Consors Visa has a 0% foreign transaction fee, netbank cards have 1%. I'll probably still keep this account though, as it allows for free paying in cash at Commerzbank locations. Also the comdirect account supports giropay which most other banks' don't. Balance and recent transactions can be looked up by means of FinTS/HBCI compatible apps. read more

I have been a client of comdirect bank for one year and I was happy with the services provided. Until one day when I needed to contact the customer service with an enquiry about a wrong charge on my Visa Card, occured while travelling in Guatemala. What happened is that I noticed a 120€ charge on my Visa account, that I just could not understand how it got there. It was from a failed withdrawal attempt that I hadn´t paid atention to. Because I made a second attempt at the same ATM, I got the money and then forgot about the incident. Later, when I checked my bank statement, the order of the two transactions, the failed and the succesful one, appeared inversed, due to an error in the bank system, so that the first failed withdrawal attempt, appeared as if it was done after my second successful withdrawal. The inversed order of the transactions was a great source of confusion and future errors, as it led to the assumption that it could have been ATM skimming, rather then a failed cash withdrawal, and my memories about that day were fuzzy. I contacted comdirect to check with them what could have gone wrong, after all they have access to more buttons them me. No such luck, only got a robotic response: "Download a form and choose from a list the exact reason of your complaint. We´re here to help. Bye" This is how a nightmare begins. Many, many e-mails sent to the customer service in a progressive state of anger and frustration. I filled in that complaint form three times, torturing my brain trying to guess where did the money go. The first time i marked that there have appeared duplicate transactions on my account. They verified the transaction in questionn as valid, no refund possible. It was the wrong guess, I protested and they made me guess again, Another agent advised me to write in my complaint form that I had not authorized this transaction, send the form again, so they would verify the transaction again. The same verification, the same no refund possible, plus the slight implication that I'm not in my right mind and that I keep making unfounded complaints. Because they wouldn´t look into an issue about an unauthorized transaction without having the credit card locked first, I had to call and have the card locked, and so I lost the card for no reason. I was really despaired, confused and out of hope. I still protested, and finally I got a reply from a logical agent that pointed out that the transaction I was going crazy about, had been made first - and presented me with an accurate timetable of my transactions - from which it was obvious, without having to do any verifications, that the Visa Card could not have been copied. Once this piece of information was shared with me, I was able to fill the damn form correctly, and get my 120€ back in approx. one week. They put it back in my Visa Card account (where it was of no use to me, since I locked the card). I had to send 2 more e-mails (the same e-mail twice, for the sake of formality) for the amount to be put back in my giro account, where it came from. Comdirect denied any fault for the slow process until my original problem was solved - 1 month, or creating a secondary problem for me - ridding me of the Visa Card for no reason. Or driving me crazy. They generously offered to send me a new Visa Card abroad for only 50€. What I´ll do, I´ll get a new bank. read more