Avoid This Place - Dishonest and Unprofessional
This resort is an absolute joke. After a terrible experience, I was willing to let it go, but their shady business practices and unprofessional staff changed my mind. The office staff and manager Pedro are completely incompetent. They claimed they would issue a credit to my AMX, but instead, they charged me for an upgrade I NEVER requested, then "credited" me only that amount--essentially doing nothing.
When I called to address the fraudulent charges, they hung up on me THREE times. That's not just bad service--it's flat-out disrespectful. I had to file a dispute with AMX just to get my money back.
Save yourself the frustration. This place is a scam, and I wouldn't recommend it to anyone. I will NEVER return. read more