I'm hoping this review gets the attention of the ownership. Over the years this Avon Lake gym has…read morebecome a disaster. Only consistent quality about the gym is that they cannot figure out how to keep the toilet paper stocked, rags washed, or gym clean. The toilets are disgusting, the drains are clogged with not hot water, and there's never a manager or worker to ever be found. The higher management of the gym could care less what goes on there and will never respond. The gym temperature has always been an issue and still is. The heat is set to 72 no matter what time of the year it is. The door to access the gym breaks all the time or your fob will just stop working. I've seen dozens of people walk in looking for memberships but no one is there to help them. Stay away from this gym.

Very friendly staff. I love the place because it huge and has the machines and equipment alot of…read moreother places do not like Hacksquat and delt raise machines. At night time you'll see the crowd diminish pretty quickly which gives you plenty of opportunity to complete your workouts without much resistance. Rubber equipment considerably worn from years of use and will need tested for weight accuracy and worn ropes might be a hazard that being said it's easily my favorite gym from around the area. If you're on the fence about joining you could at least use your free trial and make sure its a good fit for you.

I've been sitting on this review for a while, hoping the manager or owner would respond to my…read moremultiple messages and calls and do the right thing BUT it's been two months (two years actually) and absolutely nothing from them, so here goes. In the Spring of 2020, I signed up my kids, ages 2 and 3, for water babies. It was supposed to be a 6-week class for $85 each, so $170 total one evening a week at 6:30. We'd done it twice before, and we all enjoyed it. Unfortunately, the pandemic hit. Understandably, the classes were canceled, then rescheduled and canceled again. I explained that the day didn't matter so much as the time, and we needed a late class because my husband and I both worked day turn and could not make an early class. They followed up with me once or twice after that, and I followed up with them as well, but they never again offered a 6:30 class. Finally, after two years of constantly checking for a late class, which again was never offered, I asked for a refund, which the manager refused. I called, but he never returned my call. I sent FB messages, but no one returned my messages. My husband called a few more times, but not a single message or phone call was returned. I hoped to work this out amicably, but I've since filed a dispute with my bank and Paypal. I've seen a lot of poor customer service and bad business practices since the pandemic hit, but this, by far, has to be the most unprofessional, incompetent, and shameful service to date. TLDR: I paid for classes which THEY canceled, now they are no longer offering those same classes, but also refuse to refund me or allow me to use that credit towards something else. UPDATE: After the recommendation from my credit card company, I reached out to the Atty General's office. The AG rep was able to actually get somewhere and someone from Reform replied with an unsigned email falsely accusing me of bullying and harassment. They've blatantly lied about speaking to me multiple times on the phone, but okay I'll take a gift certificates. But then after I accepted their offer, myself and the rep from the Atty General's office had to reach out an additional 3 times before someone replied again and said that they now would only offer me a gift certificate IF I removed my reviews. The mere fact that I had to go all the way to the Atty General's office to even get a response speaks volumes to their business practices. They have had my money for over two years now and have not once provided any type of service. At one point, I would've gladly used the credit towards private lessons but their lack of professionalism and frankly immoral business dealings makes me sick to my stomach.

Great place to get in shape! Well lit, clean, friendly, lots of machines and weights, and open 24…read morehours on the weekdays. The thing that sold it for me was there is a TON of cardio equipment here....treadmills, ellipticals, bikes....so you don't have to wait for them like you do at other gyms. Check out their website for pics. The staff is very friendly and helpful, especially Bill, the owner. He's a great guy who's really interested in helping you achieve your fitness goals. For me, it's losing weight. Bill checks in on me every once in a while to see how I'm doing, and always says hello and goodbye to me. They also offer aerobics, spinning, zumba, cadio-kick classes, tanning beds, and more. Check out the website for class schedule. They also offer a nursery that your kids can play in while you work out. Letter grade: A

Awful staff. Worked here for a year. Never got paid for my last classes I taught. I was lied to…read moreabout my membership. Owner and staff told me to "fuck off" when I asked them to honor their word and pay me for last classes. I have contacted them multiple times about payment. Previous manager knew they screwed me over but even left because of how the owner speaks to staff members. This gym should not be allowed to exist for the toxicity they spread.

I have had no bad experiences. Been there for 3 years. The only thing is that people that work out…read morethere is not do more than one set on any machine if someone is waiting to use that machine. I constantly see people just sitting on a machine after doing a set and looking at their cellphones waiting to do another set. If someone is waiting to use that particular machine, then the person just sitting there should get up, let let the person do their set (most people just do one set, because once you exhaust the muscle you need to then give the muscle time to recover) and then they can get back on the machine to do another set. So many people think that the more sets you do, the bigger and stronger you get. Totally wrong. So, after saying this since the employee's won't step up to this problem, you just have to adjust your schedule to go in on hours that they aren't that busy. Saying that no one person should own a machine they're on for 10 minutes at a time when other people want to do a set. The right way to work out is to exhaust your larger muscles first, such as the legs and slowly work to the smaller muscles like your arms. When people camp out on a machine, then other people have to skip around to other machines, which makes them have to exhaust smaller muscles first, thus they won't be able to take their larger muscles to complete muscle failure.

I've been going to the Niles planet fitness since 2019 and I think it's time my husband and I…read morerelocate to a whole new gym. This free summer kids pass has turned into a damn daycare for kids now. Wasn't able to even get on any machine because tom dick and Harry have been just standing there the whole hour doing nothing. When I seen kids in pajamas and Nike slides literally hanging off the top of the machines like it was a damn jungle gym I had enough. Planet fitness u should be ashamed. I'm paying for my time to be there while their there for free doing nothing but hanging out. Every single machine but the bicycles where "in use". Which I don't even use. Every adult was walking around shaking their heads. There needs to be rules and limits to how many can attend at a time or something! I'm sure others like myself will just be canceling their memberships and going else where now because this was unnecessary and uncalled for.

Denise and her team of trainers are amazing! The offer a variety of classes...there's something for…read moreeveryone to try! I have personally take a barre class and it was a great workout. Clean facilities and welcoming environment.

Awesome facility, friendly staff and a great place to walk and still get your exercise without…read morefreezing outside in the winter! great walking track .. full court basketball court - they also allow the local little league teams to use the facilities in the off season!

Why do they call this the "Wellness Center" The real name should be "Kiddie Park." I am an adult…read morewho exercises at the center. All weekend it is taken over by kids playing sports. They throw there bags, shoes and clothes all over the locker area. I have to avoid the children as many of them are coughing. I found a small table for my bag, shoes, water bottle, coat. When I come back from the work out room a whole family has taken over my table while feeding their kids breakfast. I moved over to a small bench. After my walk I find a family of 8 people sitting on the bench surrounding my belongings. None of these young families ever apologize or even acknowledge my request for them to move. Is this how young parents show their children to behave in public. Is it just my town or everywhere. I am very disappointed in the way the world has become. Everyone deserves to be treated with kindness and understanding.