I booked a Hillsdale College Cruise through this agency. They recommended I buy my trip insurance…read morethrough their vendor AIG Brand. The Cruise filed for bankruptcy and went out of business. I filed my trip insurance claim with AIG. I heard nothing from them for 30 days. I called them and they said They didn't know if I would be reimbursed. Called Global Tracks. They intervened and I received an e-mail from AIG asking me to have my credit card company reimburse me. I told them my credit card company is not an insurance company and they will not reimburse for charges made with a company no longer in operation. It's been 75 days now and I've had to file a claim in bankruptcy court against the cruise line. Literally looking at cents on the dollar. Global Tracks can't understand why my credit card company won't reimburse me. I told them I bought trip insurance for a reason from a vendor they recommended. I was told that if I got reimbursed by the Trip Insurance and the Bankruptcy Court it wouldn't be fair to their vendor. I told Global Tracks if the trip insurance did reimburse me I would drop my bankruptcy claim. What happened to customer service? I'm out $7,400 plus trip insurance due to a crooked vendor recommended by this company. Thank you Global Tracks for your diligence and vetting of trip insurance vendors. A total nightmare.

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