The doctor is great and wonderful waiting time was great but when I got my glasses, that was a whole Nother story. First, the ladies that helped us pick out our glasses was extremely nice and I kept trying on different ones saying they're all too big. They're all too big and I just tried them on until I could find the best ones in the color I liked, and then when I was all done and looking at glasses just while I was waiting on the ones I had picked. I was trying on glasses and I know there was another lady working in there that hadn't been helping me and I said I don't know what's wrong with me but my head is so small. All these glasses are just too big for me and she said oh you need a 49 I don't know what that means but it would've been nice to know that with the lady that was showing me glasses thatI was dealing with to start with. That's the first small issue then when I got my glasses, they weren't working right with me with the line on the reading glass and instead of telling me like the new place I go to you may just be one of those people that can't deal with that line there because you feel like it's in your face all the time she actually didn't believe me when I told her I could see better without him then with them and she tried to say I wasn't lying and made a big stink about it. I don't know if she's a DI hire both of them or what but then when they gave it back to me and it needed tightened like they do for free everywhere I didn't go back to tighten it because I was afraid she was a bit about that too so I moved onto a different place. I don't recommend this one. read more

Complete rip-off artists. Like the other girls in my office, I went here to get my eye exam and contacts. Unlike the other girls, though, I got charged TWICE. When I wouldn't agree to extra procedures they said weren't necessary, they booked me to come in for a follow-up visit (even though I'd worn contacts before). When I came in for my follow-up appointment they acted like they couldn't care less about me. It took me an hour and a half for a simple follow-up exam, and customers who came in LONG after me were seen and sent home before they got around to me. Instead of charging me for everything upfront, as I've always had done at other places, they did TWO charges. This ensured that, even though my insurance said I only had to pay $35 out of pocket, Coldwater Vision Center charged me TWICE since it's fraud to double charge my insurance: a $45 "contact fitting fee" and a $25 material fee. When I spoke to the other girls at my office they said they had all got charged upfront, not twice. Calling the Coldwater Vision Center hoping it was just a mistake and they would issue me a refund, I got blown off by the billing department who told me it happens all the time and my money is just "a wash", and that I wouldn't be getting a refund. Not only was I hustled out of extra money, but I was treated rudely. Terrible, horrible place. read more

Coldwater Vision Center - The front lobby of Coldwater Vision. - Optometrists Near Me - Coldwater, Mississippi

I saw Dr. Rhetta Conn a few weeks ago for my annual check up. The associate who completed my eye map and a few other items was so kind and very good at her job. I let Dr. Conn know as well. I have been going there for years, and their patient care gets better and better. Thank you for caring so much about your patients. Christi F. read more

First time prescription eyewear purchaser. I made it clear that I was new to prescription eyewear and new nothing about any of the how to's... I also made it clear that I was going to buy 2 pair one for indoor daily wear and another pair that I would like the auto tint (slang) installed on so that I would be able to see/read outdoors. I know 2 things I needed bifocals and I needed tint. They did not: - take any measurements as to help guide me into what glasses would fit my face properly. width, arm length, bridge --none - explain what I needed to know about how to handle, clean, adjust nor fit glasses appropriately to my face - help me to choose glasses that would stay on my face, not constantly slide off - after allowing me to pick glasses that didn't fit my face - tried to adjust them so tightly that they caused headaches and ear pain - the glass (whatever material fits in the frame) does not fit the frames appropriately IE gaps between frame and glass as well glass that does not fit in the frame. As I was having so many issues with keeping glasses on my face, I went back to inquire as to what I was doing wrong. All they could say was well some people have that problem. The young male optometrist (brown hair - ponytail) was making faces and uttering under his breath to the asst. helping me without knowing that I could see him. I was shocked. I have never met a group of what should have been professionals that were exactly the opposite. I spent $1000 dollars between me and my insurance. They have lost what would have been a very valuable client. Now, they got the one sales and that's it. My sister went there unbeknownst to me for 10 years. Until she asked the Dr. about a treatment for her eye condition that she heard would resolve her issue. He told her she was not a candidate. She WAS. Had the treatment elsewhere and has not needed glasses sent. read more

I've been seeing Dr. May for the past six years. He has completely transformed my day to day life by drastically improving my vision. His staff is some of the sweetest, welcoming people I've ever dealt with. I would recommend anyone to go with their services! Even my mother goes to them and she lives an hour away. Also they have a second office in Ashland, MS that is open on Wednesdays. read more

Please understand, I love these Doctors and I appreciate their skill and their competency. I've been going here for years and I've always received good care from the team. However; with the COVID-19 issue, there was a policy...setforth by the State of Mississippi in accordance to CDC guidelines. I have NO issue with these guidelines OR their enforcement. What I DO take issue with is the lack of a pre-screening interview 24 to 48 hours in advance of my Office visit. I took time off from work, burned gas, time, effort and sick time to attend this appointment. When COVID exposure was discussed and I revealed that my wife had been diagnosed with COVID 10 days previously and was staying at another location, I went back to my vehicle in the Parking Lot then was called on the phone and told that I would have to quarantine for 14 days. They apologized for my "inconvenience". I felt like a leper turned out to return to a leper colony. That morning, I had a COVID RapidTest at my GP's Office and tested NEGATIVE. While I understand the policy does not allow a screening to suffice for quarantine, my "inconvienience" cost me more than just aggravation. They didn't keep my appointment...as I see it...they owe me $40. Coldwater Vision Center...stop being lazy or uncaring about your patients. They have lives too and a little consideration and information beforehand would have gone a long way. Oh, and by the way, that $25 (I assume copay) retina scan you're requiring due to COVID can be seen as "upselling". It is not a good thing to spring on a customer at the Check-In desk. read more

The staff is friendly and knowledgeable. The facilities are first rate (especially considering that they are in a small town). Doctor May is easily the best optometrist I have ever used. read more

I visited Coldwater Vision Center for the first time and was impressed! I was greeted by an energetic support staff. Lizzie had me checked in immediately. Eryka took my history and performed diagnostic test. She was well trained and encouraging. Dr. Conn performed my eye exam. She was thorough and took time to answer my many questions. She really knows her stuff! The passion she has for her job is obvious. Kenyetta assisted me I'm picking out the perfect glasses. She was patient and extremely helpful. Robin checked me out. She carefully explained each charge and thanked me for choosing Coldwater Vision Center. It was a 140 mile round trip but one I will gladly make each year. Job well done! read more

do not go there!!!!!! they charged my insurance company for lenses and never ordered them. they are crooks!!!